The hotel looks pretty but...the first night my hot water wasn't working. After the Customer care rep told me"You just didn't know how to use the hot water thermostat but we will teach you!" they sent a technician and found out it was broken. To add insult to injury, they told me to get a towel and go to another room to take a shower and then return to my room. the same night I ask to move to another room because I need to shower again before going to work. they gave me room 536!!! BEWARE --there is a GYM right under the room and you hear POUNDING from 6 am to 10 pm from people running on the tread mill. I stayed 2 nights and didn't get a good nights rest for 2 days!. one another thing...the hotel is far from Pimlico Underground...you need to walk about 10-15 minutes...I have a knee injury so it was not convenient. The following week I had to stay in the same hotel. They upgraded me to an executive room. Big deal! it was the same size room same and the entire floor smelled like sour milk. The Hilton should wipe it's name off this hotel.
- Official Description (provided by the hotel):
- At DoubleTree by Hilton, we know that the little things mean everything. Enjoy our famous warm Signature Chocolate Chip & Walnut Cookie welcome at the front desk, whilst also earning Hilton HHonors® points for future qualifying stays. The DoubleTree by Hilton London – Westminster is as close to a cultural epicentre as it is possible to get. The Houses of Parliament, Westminster Abbey and Tate Britain are just a short walk away, while the West End, financial institutions & the ‘Square Mile’ in the City, South Bank and the London Eye are also within easy reach. Airy, modern rooms offer all the comforts you’d expect – and some you might not, like bottled water in your room on arrival, and complimentary high-speed internet in every room and throughout the hotel. Enjoy a drink, meal or Afternoon Tea in the informal-but-stylish atmosphere of our newly re-launched Millbank Lounge, and start your day with a hearty Full English Breakfast in our City Café. The hotel was designed with original touches we know our guests appreciate: a fresh, light contemporary design; floor-to-ceiling windows; enhanced fresh air conditioning & soundproofing for undisturbed nights. We also offer late-night room service; state-of-the-art meeting facilities; private dining rooms. So whether you’re on business or enjoying a relaxing break, DoubleTree by Hilton London – Westminster has what it takes to make your visit a memorable one. ... more less
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- Also Known As:
- City Hotel Westminster
- City Hotel London
- City Inn London