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DoubleTree by Hilton London - Westminster
Ranked #316 of 1,077 Hotels in London
Certificate of Excellence
Reviewed 28 August 2014

I wanted to thank staff for making my sisters wedding day so special from their arrival to their departure. The treatment and service they received was first class and the letter they received in their room was a lovely personal touch. Amazing staff here and can't thank them enough

  • Stayed: August 2014
    • Value
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1  Thank semtex1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,429 - 2,435 of 6,595 reviews

Reviewed 27 August 2014

Have spent a lovely bank holiday week end at the the doubletree hilton in Westminster .My wife and I stayed in a queen executive room and were pleasantly surprised that as well as breakfast we also received complimentary snacks and drinks (inc wine and lager in the evening) in the exec. lounge.The overall standard of the hotel was high as you would expect from a hilton hotel ,the room had a range of high tec facilities and was very comfortable.The hotel is situated close to Lambeth Bridge , it was ideal for us as it was away from the hustle and bustle and was nice and quiet, we like to walk and it only took5-10 mins to get to Westminster attractions.The breakfast choice was varied and of a high standard, the staff were polite and professional,even at such a busy w-end there were no problems.My only slight complaint was that I think all exec rooms only have showers and as I like a soak I would of liked a choice of a room with a bath

Room Tip: Definitely look for special room offers that give you an option for executive rooms, these are on th...
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  • Stayed: August 2014, travelled as a couple
    • Value
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2  Thank alanjacks0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2014

The hotel is currently in the middle of a building site with work happening on a site across the road and next door. It isn't a nice environment and we were woken early by the drilling and hammering.
I booked a room for 3 adults as travelling with my teenage sons -we were allocated a queen executive room which had a double bed and a roll away single - very cramped.
Bathroom was small, clean but a bit tired.
Double bed was comfortable.
Clean but could have been cleaner - m&m s round the skirting board!
Very standard, functional hotel - I was hoping for something more than a premier inn but didn't get it.

Room Tip: Choose back of the hotel away from the building work.
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  • Stayed: August 2014, travelled with family
    • Sleep Quality
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Thank 465Ali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2014

We booked Queen executive double room for 5 nights. they put us in very standard very basic , the smallest room we have been in all our life. bathroon was tiny , and very basic .........I can go on about how bad this room was ...but anyway. when we phone reception to see if we were put in the wrong room , the lady was extremely rude... what they say in the end that queen exec. mean standard in a higher floar ( we were in room 1027 but no veiw , we were not allowed to to visit the roof even ) Breakfast was nice location was good sp. in summer never again in that hotel I will also advise every one i know to stay away

  • Stayed: August 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Abdalla F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2014

We travelled to this hotel for 1 night over bank holiday weekend, myself, husband and our 4 year old daughter & 7 year old son.
Hotel room was divine! King city suite, fabulous views, lovely bathroom, separated sleeping areas, super comfy beds too!
We'd not had the luxury of an executive lounge before, but lets just say it was amazing, coke, lemonade, becks, wine, sandwiches & hot nibbles, just excellent!

The warm cookie at check in was a nice touch too.

Breakfast was plentiful and of a very good quality.

I have to admit it took us a little to get our bearings, but once we had the hotel was in a superb position for visiting the local sights, and our children got a great view of London staying here.

When we have the opportunity to come back to London, we will definitely be staying here, thank you doubletree :-)

Stayed: August 2014, travelled with family
1  Thank Summerxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2014

Stayed here for five nights with teenage daughter in August, 2014. Nice hotel in quiet location with about 400 rooms. Ten minute walk to Tube. Nice breakfast. Friendly staff. Didn't love IMAC as television.

  • Stayed: August 2014, travelled with family
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Cindy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2014

Was a little surprised to be asked whether I wanted a smoking or non smoking room on arrival - the very pleasant gentleman on reception seemed surprised when I told him that I was fairly sure all the rooms had to be non smoking these days and he claimed that the company wouldn't do anything illegal.
I then asked for a room with a bath to be told that they only had four and there wasn't one available. I was offered an upgrade, which was nice, but the room was nothing special and was actually quite small so I am not sure what the standard rooms are like.
A group of us were staying in the hotel and we were all drinking but they closed down the bar area - which was unusual because usually in this sort of hotel they are quite happy to continue serving you - and we weren't a rowdy bunch.
We were all impressed with the cookies though!

Room Tip: Apparently there are only four rooms with a bath so ask for one if that is your preference = but pre...
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  • Stayed: July 2014, travelled on business
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Thank Sandra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton London - Westminster

Address: 30 John Islip Street, London SW1P 4DD, England
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#116 Family Hotel in London
#172 Business Hotel in London
#187 Romantic Hotel in London
#222 Luxury Hotel in London
Price Range: £105 - £231 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton London - Westminster 4*
Number of rooms: 464
Official Description (provided by the hotel):
At DoubleTree by Hilton, we know that the little things mean everything. Enjoy our famous warm Signature Chocolate Chip & Walnut Cookie welcome at the front desk, whilst also earning Hilton HHonors® points for future qualifying stays. The DoubleTree by Hilton London – Westminster is as close to a cultural epicentre as it is possible to get. The Houses of Parliament, Westminster Abbey and Tate Britain are just a short walk away, while the West End, financial institutions & the ‘Square Mile’ in the City, South Bank and the London Eye are also within easy reach. Airy, modern rooms offer all the comforts you’d expect – and some you might not, like bottled water in your room on arrival, and complimentary high-speed internet in every room and throughout the hotel. Enjoy a drink, meal or Afternoon Tea in the informal-but-stylish atmosphere of our newly re-launched Millbank Lounge, and start your day with a hearty Full English Breakfast in our City Café. The hotel was designed with original touches we know our guests appreciate: a fresh, light contemporary design; floor-to-ceiling windows; enhanced fresh air conditioning & soundproofing for undisturbed nights. We also offer late-night room service; state-of-the-art meeting facilities; private dining rooms. So whether you’re on business or enjoying a relaxing break, DoubleTree by Hilton London – Westminster has what it takes to make your visit a memorable one. ... more   less 
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Also Known As:
City Hotel Westminster
City Hotel London
City Inn London

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