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“Poor Value but Brilliant Location”

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Premier Inn London Southwark (Bankside) Hotel
Ranked #127 of 1,076 Hotels in London
Certificate of Excellence
Reviewed 31 December 2013

Unexceptional value but brilliant location
The Premier Inn is located at the junction of historic Bankside and Southwork, a few minutes from London Bridge tube station. Shakespeare used to frequent the Anchor Inn next door and Dickens was a regular at the George, a few minutes walk to the east, Borough market lies in between the two pubs and the river Thames flows past the front door (well, a few steps away). The staff at the Premier Inn are friendly and the service efficient, the rooms neat and clean but the accommodation is fairly basic: the mattresses feel less than luxurious, two towels, no face cloth, no basket of toiletries, no Kleenex, small TV screen with no premier channels and the walls seem to be no barrier to modest tv sound levels. I have now stayed at this hotel three times and the water for the shower every morning has never been hotter than tepid. In other words, the lower end of the hospitality market. Prices fluctuate every day but the range seems to be between £110 and £140. Whether or not you believe this is good value depends on whether or not you you believe in the importance of the location: within a five minute walk lie Tate Modern, Globe Theatre, Borough Market, Golden Hind, Clink Prison, River Walk and more excellent, characterful and often historic pubs, restaurants, and streets than you could only hope to eat, drink or walk through after many visits. So, five stars for the location, three or less for the accommodation.

  • Stayed: December 2013, travelled solo
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1  Thank maesyfed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this reviewResponded 10 January 2014

Thank you for taking the time to write a review for Premier Inn Southwark Borough Market. We're happy to hear that you were satisfied with our staff service and found the location of our hotel to be convenient for nearby attractions.

To keep the cost of our rooms as low as possible for Premier Inn guests, Premier Inn unfortunately does not suscribe to premier channels - however you will find that all the basic amenities to make a stay comfortable will be provided for. I'm sorry to hear that you found our mattress to be less than comfortable and the temperature of our water to be less than adequate. Here at Premier Inn we strive to make your stay as enjoyable as possible. To avoid disappointment in future stays with Premier Inn, it is advised to contact the reception as soon as you encounter any issues in order for us to rectify them as soon as possible.

We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We would like to thank you for sharing your thoughts, and hope you will give us the opportunity to serve you again in the future.

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700 - 706 of 1,263 reviews

Reviewed 31 December 2013

Stayed here from Boxing Day afternoon until Saturday. Fabulous location, amazing value, would recommend to anybody. Had never stayed at a Premier Inn before, found it clean, comfortable, and perfect for a short break with our young children.

  • Stayed: December 2013, travelled with family
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1  Thank themincepies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this reviewResponded 10 January 2014

Thank you for your positive feedback. We are delighted to hear our hotel made a great first impression in terms of value, staff service and clean, comfortable rooms. We hope to welcome you back on your next visit to London!

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Reviewed 30 December 2013

So we got here and within 2 minutes we realised parking was poor as there are only 5 spaces!, local car parks were closed and ridiculous prices, which we did expect with being London. We had a complaint because we were talking to loud. Sorry, but if you think "talking" is loud... Then this is the wrong place to go. The walls are stick thin and can hear every noise. We went outside for a cigarette and the lady who worked here asked us to be quiet as there are rooms above. Once again, we were only talking, pretty quietly if you ask me. The room isn't worth anywhere near the price we had paid. Very disappointing service as the women had no idea what she was on about. Only good thing about this hotel is location... Really bad experience so far. We're so gutted we have to spend another two nights here. Won't be coming here again at all!!!!!!!

  • Stayed: December 2013, travelled as a couple
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2  Thank Dee F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn London Southwark (Bankside) Hotel, responded to this reviewResponded 2 January 2014

Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of customer service in all our establishments and we do apologise that on this occasion we failed to achieve this. Please be assured that your feedback is very important as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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Reviewed 27 December 2013

Great time spent in London with great venue at Premier Inn at Southwark Borough Market right on the River Thames. Prefect for the South Bank, on the doorstep of the Shard, Southwark market, the Clink Museum, London Bridge Experience, Wagamama restaurant. Has parking but underground only 3 minutes walk to London Bridge station.

Room Tip: Loads of food venues locally for eating.
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  • Stayed: December 2013, travelled with friends
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1  Thank Maria F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this reviewResponded 10 January 2014

Thank you for taking the time to pass on your comments. I'm pleased to note you had an enjoyable stay with us and you found the location to be perfect. I look forward to welcoming you back to the hotel soon.

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Reviewed 23 December 2013

Perfect for staying over after watching a show.
Staff were very friendly and the room was huge! They provide a sleep guarantee where you don't have to pay if you didn't sleep well which was a comfort. The location is very central and close to borough market for amazing food!

  • Stayed: December 2013, travelled as a couple
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1  Thank Kirsty W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this reviewResponded 10 January 2014

Thank you for taking the time to pass on your lovely comments. We are happy to hear you found our staff friendly and the size of our rooms to be generous at your stay at Premier Inn Southwark Borough Market. We're also happy to hear that you found our Good Night Gaurantee to be a great comfort and our location to be central to your requirements. We look forward to welcoming you back to our hotel in the near future.

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Reviewed 19 December 2013

All the things you expect from a Premier Inn, as well as the advantage of being in Central London but the village atmosphere of Southwark with numerous great restaurants on the doorstep. Shakespeare's Globe & Tate Modern a stone's throw away.


  • Stayed: December 2013, travelled with family
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1  Thank Judith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this reviewResponded 22 December 2013

Thank you for writing a review for Premier Inn Southwark Borough Market. We're delighted the hotel met your expectations. We look forward to welcoming you back in the near future.

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Reviewed 18 December 2013

We chose this Premier Inn because of its location, fantastic, right by the river and the market. Receptionists were very helpful and rooms are what you expect from a budget hotel - clean and comfortable.. Can't comment on the breakfast as we didn't have breakfast in the hotel as there were some superb cafes around the area.

  • Stayed: December 2013, travelled with family
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    • Sleep Quality
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2  Thank LizzieH46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this reviewResponded 19 December 2013

Thank you for your compliments for Premier Inn Southwark Borough Market. We're happy that you're satisfied with our clean rooms and helpful staff. For future visits to our hotel or any of our branches, we do highly reccommend our breakfasts as we're certain you'll find them tasty and filling!

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Additional Information about Premier Inn London Southwark (Bankside) Hotel

Address: 34 Park Street | Bankside, London SE1 9EF, England (Formerly Premier Inn London Southwark (Borough Market) Hotel)
Region: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Restaurant
Hotel Style:
#101 Family Hotel in London
#140 Romantic Hotel in London
Price Range: £99 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Southwark (Bankside) Hotel 3*
Number of rooms: 59
Official Description (provided by the hotel):
Sample foodie treats down the road at Borough Market or take in the view from London Bridge ... more   less 
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Also Known As:
Premier Inn London Southwark Hotel London
London Premier Inn

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