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“great Premier Inn. Bad Breakfast”

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Premier Inn London Southwark (Bankside) Hotel
Ranked #126 of 1,068 Hotels in London
Certificate of Excellence
London, United Kingdom
Level 4 Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“great Premier Inn. Bad Breakfast”
Reviewed 13 January 2014

Stayed here for two nights in November, having wandered past this hotel many times during London stays I finally remembered to book and will definitely be back.
Great location
Very friendly and helpful staff
Lovely room, comfortable bed, good shower, also a quiet room. All these aspects were very good and of the usual premier inn standard
Like the fact you could enter the pub next door without having to go outside, we took advantage of this on more than one occasion :0)
Breakfast, stale hot water in the VAT, stale crumpets, overcooked eggs so the middle was rock hard, didn't see any costa coffee available as advertised.
Would definitely stay here again but would have breakfast somewhere else.

  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
1 Thank melow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this review, 15 January 2014
Thank you for taking the time to leave a review for Premier Inn Southwark Borough Market. We're pleased to hear that the hotel itself and the staff managed to live up to your expectations.

We give the utmost importance to our guest comments as they help us improve. I apologise about the quality of the breakfast you experienced and as a result I will be passing your comments onto the breakfast team at the Anchor Pub. We would like to thank you for sharing your thoughts, and hope you back again in the future.
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (161)
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English first
Level 3 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 January 2014

I enjoyed this hotel stay immensely. The staff members were all extra helpful, the room was clean (and spacious), and I found the breakfast to be quite good. This property is situated amid a bustling and busy open market, which was a great treat. In addition, it is convenient to the Tube station and an easy walk up the Thames to the known tourist stops. No real complaints about this property. Would stay here again and would suggest to others as well. This is not a five-star hotel -- but they don't bill themselves that way. It is a solid stay, though.

  • Stayed December 2013, travelled solo
    • Value
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Helpful?
2 Thank wheelsupUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this review, 10 January 2014
Thank you for leaving such positive feedback for Premier Inn Southwark Borough Market. We're very happy to hear that you found the location of our hotel to be convenient. I look forward to welcoming you back to the hotel soon.
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swansea
Level 4 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 January 2014

We stayed over new year, location great with direct access to the Anchor pub where we spent NYE. I booked 3 rooms as we were a large group. I'd advice people to be careful booking the super saver rooms as the prices fluctuate so much that on the day we arrived the rooms were actually £70 cheaper than the super saver rate I'd paid. On this occassion staff agreed to refund me the difference but made me aware that a super saver is not the cheapest option - if you book a normal rate room and the price goes down you have the opportunity to cancel it and rebook at the cheaper rate. A special thank you to staff who supplied my elderly mother in law with an extra heater in her room due to the torential rain which had soaked her clothes. Room was huge, water hot and breakfast gorgeous. We wil deffinatly return.

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
2 Thank gowerfarmswansea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this review, 10 January 2014
Thank you for taking the time to write a review for Premier Inn Southwark Borough Market. I'm pleased to hear that you found the size of our rooms to be spacious, our water hot and our breakfast to be delicious! I'm pleased to note that you found our staff here to be helpful - I shall be passing your positive comments onto them. I look forward to welcoming you back to our hotel in the near future.
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Santa Fe, New Mexico
Level 4 Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 31 December 2013

Unexceptional value but brilliant location
The Premier Inn is located at the junction of historic Bankside and Southwork, a few minutes from London Bridge tube station. Shakespeare used to frequent the Anchor Inn next door and Dickens was a regular at the George, a few minutes walk to the east, Borough market lies in between the two pubs and the river Thames flows past the front door (well, a few steps away). The staff at the Premier Inn are friendly and the service efficient, the rooms neat and clean but the accommodation is fairly basic: the mattresses feel less than luxurious, two towels, no face cloth, no basket of toiletries, no Kleenex, small TV screen with no premier channels and the walls seem to be no barrier to modest tv sound levels. I have now stayed at this hotel three times and the water for the shower every morning has never been hotter than tepid. In other words, the lower end of the hospitality market. Prices fluctuate every day but the range seems to be between £110 and £140. Whether or not you believe this is good value depends on whether or not you you believe in the importance of the location: within a five minute walk lie Tate Modern, Globe Theatre, Borough Market, Golden Hind, Clink Prison, River Walk and more excellent, characterful and often historic pubs, restaurants, and streets than you could only hope to eat, drink or walk through after many visits. So, five stars for the location, three or less for the accommodation.

  • Stayed December 2013, travelled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank maesyfed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this review, 10 January 2014
Thank you for taking the time to write a review for Premier Inn Southwark Borough Market. We're happy to hear that you were satisfied with our staff service and found the location of our hotel to be convenient for nearby attractions.

To keep the cost of our rooms as low as possible for Premier Inn guests, Premier Inn unfortunately does not suscribe to premier channels - however you will find that all the basic amenities to make a stay comfortable will be provided for. I'm sorry to hear that you found our mattress to be less than comfortable and the temperature of our water to be less than adequate. Here at Premier Inn we strive to make your stay as enjoyable as possible. To avoid disappointment in future stays with Premier Inn, it is advised to contact the reception as soon as you encounter any issues in order for us to rectify them as soon as possible.

We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We would like to thank you for sharing your thoughts, and hope you will give us the opportunity to serve you again in the future.
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Surrey
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 December 2013

Stayed here from Boxing Day afternoon until Saturday. Fabulous location, amazing value, would recommend to anybody. Had never stayed at a Premier Inn before, found it clean, comfortable, and perfect for a short break with our young children.

  • Stayed December 2013, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank themincepies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this review, 10 January 2014
Thank you for your positive feedback. We are delighted to hear our hotel made a great first impression in terms of value, staff service and clean, comfortable rooms. We hope to welcome you back on your next visit to London!
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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 December 2013

So we got here and within 2 minutes we realised parking was poor as there are only 5 spaces!, local car parks were closed and ridiculous prices, which we did expect with being London. We had a complaint because we were talking to loud. Sorry, but if you think "talking" is loud... Then this is the wrong place to go. The walls are stick thin and can hear every noise. We went outside for a cigarette and the lady who worked here asked us to be quiet as there are rooms above. Once again, we were only talking, pretty quietly if you ask me. The room isn't worth anywhere near the price we had paid. Very disappointing service as the women had no idea what she was on about. Only good thing about this hotel is location... Really bad experience so far. We're so gutted we have to spend another two nights here. Won't be coming here again at all!!!!!!!

  • Stayed December 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Dee F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn London Southwark (Bankside) Hotel, responded to this review, 2 January 2014
Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of customer service in all our establishments and we do apologise that on this occasion we failed to achieve this. Please be assured that your feedback is very important as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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Southampton, United Kingdom
Level 4 Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 27 December 2013

Great time spent in London with great venue at Premier Inn at Southwark Borough Market right on the River Thames. Prefect for the South Bank, on the doorstep of the Shard, Southwark market, the Clink Museum, London Bridge Experience, Wagamama restaurant. Has parking but underground only 3 minutes walk to London Bridge station.

Room Tip: Loads of food venues locally for eating.
See more room tips
  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maria F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this review, 10 January 2014
Thank you for taking the time to pass on your comments. I'm pleased to note you had an enjoyable stay with us and you found the location to be perfect. I look forward to welcoming you back to the hotel soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Southwark (Bankside) Hotel

Property: Premier Inn London Southwark (Bankside) Hotel
Address: 34 Park Street | Bankside, London SE1 9EF, England (Formerly Premier Inn London Southwark (Borough Market) Hotel)
Region: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Restaurant
Hotel Style:
#101 Family Hotel in London
#140 Romantic Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Premier Inn London Southwark (Bankside) Hotel 3*
Number of rooms: 59
Official Description (provided by the hotel):
Sample foodie treats down the road at Borough Market or take in the view from London Bridge ... more   less 
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Also Known As:
Premier Inn London Southwark Hotel London
London Premier Inn

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