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Premier Inn London Southwark (Bankside) Hotel
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Reviews (1,350)
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768 - 773 of 1,350 reviews
Reviewed 23 January 2014

This was our first stay at a Premier Inn and what a very pleasant surprise. Clean, quiet, comfortable. We would definitely stay here again and will now in future consider other PI locations. We have normally stayed at 5 star establishments but when we are out and about most of the time and all we want is somewhere clean to lay our heads this will do just fine.

Stayed: January 2014, travelled with friends
1  Thank Ann-Marie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this reviewResponded 26 January 2014

Thank you for taking the time to pass on your comments for Premier Inn Southwark Borough Market. I'm happy to hear that you had a clean, comfortable and quiet stay with us. We look forward to welcoming you back to the hotel in the near future.

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Reviewed 20 January 2014

This hotel is well placed for a tourist visit to London, we were celebrating my husbands 50 birthday and there was some excellent restaurants in the surrounding area and it was a pleasant walk to any and all of the attractions. The only issue with the hotel is the noise from outside, early morning, bin collections etc, and in the evening the surrounding area is buzzing especially at weekend! The receptionist when we were there was covering and normally was at the Tate modern prem inn, but she was great, nothing was too much trouble. We had room 302 which was on the top floor at the end of the corridor and although it was next to the stairs, it suffered from little internal noise from other guests. The pub next door as very busy and although the fish and chips were excellent it has a limited menu, more options would have encouraged us to eat there more often, however on Saturday evening we did ask them to reserve a table for a set time and they did this, so can't fault them on that, cheap budget option, but you know what you are getting with a premier inn, would recommend to anyone looking for a great location for a goody, boozy weekend in the capital.

  • Stayed: January 2014, travelled as a couple
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1  Thank Cazza1903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this reviewResponded 26 January 2014

Thank you for taking the time to write a review for Premier Inn Southwark Borough Market. We're very happy to hear that you found the location of Bankside House brilliant for exploring London during your stay with us. I'm particularly pleased to read your kind comments about the staff member covering at our site during your stay with us.

Unfortunately bin collections are an essential necessity in the mornings and we do apologise if this has caused any disruption to your stay. Despite our hotel's central location, we experience only a very minimal amount of noise. We have a 24 hour reception with staff available to help with any issue you may experience - please reference for future stays that room transfers can be arranged should you wish to have a room in a quieter location of the hotel.

Thank you again for your review. We hope to serve you again in your future stays with Premier Inn.

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Reviewed 17 January 2014

It was a cold room and I found the heating system too noisy to leave on all night. An extra blanket in the room would have solved the problem. The girls in reception were excellent and tried to please. The bath side was too high for my partner to get safely into the shower. There were no hand rails to steady you as you got in. the hotel was qiet in spite of being in a busy area.

  • Stayed: January 2014, travelled as a couple
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1  Thank Aohank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this reviewResponded 20 January 2014

Thank you for taking the time to a review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I'm sorry to learn that on this occasion Premier Inn Southwark Borough Market did not live up to your expectations.

At Premier Inn we pride ourselves in having a 24 hour reception with staff on hand to help with any problems that may arise during your stay. Telephones are also fitted in every room with a direct link to reception. Upon request, we are able to provide extra blankets as well as silent, mobile heaters. We are unfortunately unable to store extra duvets in the rooms as there is a lack of storage space for them.

We would like to apologise again for your experience with Premier Inn. We're happy to hear that our reception staff were excellent in their service. We would like to thank you again for sharing your thoughts, and hope you will give us the opportunity to serve you again in the future.

If you would like to discuss this matter further, please feel free to email us at: London.Southwark.pti@whitbread.com.

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Reviewed 17 January 2014

I work in London regularly and always stay at this Premier Inn. Very friendly staff always with a warm welcome. Very convienient location for good restaurants and pubs and easy access to the whole of the south bank.

Stayed: January 2014, travelled on business
1  Thank vancast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this reviewResponded 20 January 2014

Thank you for taking the time to leave feedback on your experience with us here at Premier Inn Southwark Borough Market. I'm happy to note that you find your stays with us enjoyable, convenient and warm in regards to our team. I will take on board your comments and will share them with our team at Premier Inn. Once again thank you for your comments and I look forward to welcoming you back to the hotel the next time you are in London.

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Reviewed 16 January 2014

Stayed here whilst attending an event at St Paul's Cathedral and the location was perfect. As you would expect the room was spotless, at perfect temperature and with a very comfortable king sized bed. Plenty of restaurants close by and only 5 minutes walk to London Bridge tube.

  • Stayed: January 2014, travelled with family
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1  Thank Goyagoya2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this reviewResponded 20 January 2014

We’re extremely pleased that Premier Inn Southwark Borough Market lived up to your expectations. We would like to thank you for sharing your thoughts, and sincerely hope you will give us the opportunity to serve you again in the future.

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