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“Good but a couple of things”

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Premier Inn London Southwark (Bankside) Hotel
Ranked #124 of 1,069 Hotels in London
Certificate of Excellence
London, England, United Kingdom
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good but a couple of things”
Reviewed 2 April 2014

Stayed here last week and overall it was very good. Check in was good and very friendly and the reception staff were all excellent during the couple of nights we stayed. Just a couple of comments - We booked for 2 adults, 1 child and a cot but the room was only set up for 2 adults and a cot. The receptionist sorted it out straight away but housekeeping had definitely let her down. Also, even though there was 4 of us in the room, we were only ever given 2 towels to share!

It's great that they offer their sleep guarantee and I would never take the mickey by claiming I'd had a bad nights sleep just to get a free stay, but some people might. The curtains in the room were blackout but as it was a recessed window, all the light just came through the gaps! I definitely suggest blinds inside the frames.

Overall very good and I'd stay there again.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Garth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this review, 3 April 2014
Thank you very much for taking the time to write a TripAdvisor review for Premier Inn London Southwark Borough Market.

Your feedback is very important to us as it helps us to improve our service. Please accept my apologies for the room not being set up appropriately upon arrival - I will be sharing your feedback in regards to this to our housekeeping team.

We look forward to welcoming you back to our hotel again in the near future.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (161)
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English first
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 March 2014 via mobile

Great quality and reasonably priced in the heart of London. That about sums up Premier Inns in general in London. This one is particularly well situated in Borough market on the river close to the Tate museum. In a lovely spot on the river within walking distance of several pubs and restaurants and London Bridge underground. Only 4 or 5 tube stops away from Saint Pancras for international travellers. Great staff very service oriented.
Only downside is there is no lounge area or hotel bar area for relaxing or for a drink. The hotel is linked through inside corridor to the pub next door. Its a really great pub but of course you are reliant on the pub hours and not a hotel pub hours and again its not a calm hotel lobby/bar atmosphere for relaxing.
Other than that great quality reasonable price and superbly situated.

Stayed March 2014, travelled with friends
Helpful?
Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this review, 1 April 2014
Thank you for writing a review for Premier Inn Southwark Borough Market. We’re extremely pleased that our hotel lived up to your expectations in terms of location, quality and pricing.

Guest feedback is important to us as they help us to continually improve, and continually provide the best guest experience possible. We apologise for any inconvenience caused by our lack of a bar. This is due to the fact that we are a smaller site and there is unfortunately a distinct lack of spacing to accommodate a bar. However, many of our larger sites do come fully furnished with bars and restaurants.

Once again thank you for your comments and I look forward to welcoming you back to our hotel in the near future.


Once again we would like to thank you for sharing your thoughts, and sincerely hope you will give us the opportunity to serve you again in the future.
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Yorkshire Dales National Park, United Kingdom
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 March 2014

A fantastic location, and we couldn't believe how peaceful it was given how close it was to the river and the railway. The staff were extremely friendly and helpful, and the room was spotless and comfortable.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PJB333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this review, 1 April 2014
Thank you for taking the time to a review for Premier Inn Southwark Borough Market. It is a pleasure to receive such positive feedback and I am delighted we managed to meet your expectations.

I will pass your positive comments onto our team; they will be delighted to hear that their efforts have been recognised.

We look forward to welcoming you back to our hotel again in the near future.
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Belfast, N. Ireland
Level 6 Contributor
109 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 23 March 2014

Stayed for one night in this hotel. Located close to City of London, and a 10- 15 min walk from nearest tube. Room perfectly fine, and staff welcoming. Breakfast available from 7am, but staff still setting up at that time which isn't ideal when trying to get a start on the day. No hot food available until closer to 7.30am.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John1965_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this review, 27 March 2014
Thank you for taking the time to a review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I'm sorry to learn that on this occasion Premier Inn Southwark Borough Market did not live up to your expectations in regards to breakfast. I shall be passing your comments onto the breakfast team and I would like to apologise for any inconvenience caused.

We're happy to hear on the other hand that you found our staff to be excellent in their service. We would like to thank you again for sharing your thoughts, and hope you will give us the opportunity to serve you again in the future.
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Corsham
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 March 2014

Having stayed in this Premier Inn, and the one at Waterloo a couple of weeks before I have compared the two:

Location: Nice location, very busy, probably not as child friendly as the area around the Embankment that the Waterloo hotel is on, but great for couples or business

Hotel: Much smaller and so nicer with a child - we never had to wait for the lift once here, but at Waterloo waiting for the lift with 14 busy floors was a big annoyance. Rooms in both hotels stiflingly hot, Premier Inn please sort this out! We had to turn on the air conditioning in March!

Breakfast: Much nicer food and experience / ambiance here than in the Waterloo, probably because there were less people and breakfast is in The Anchor which is much nicer than the underground and busy breakfast area at the Waterloo hotel

Rooms: both very good for the money - our Waterloo room seemed newer and cleaner than this one. The Waterloo hotel also offered our 3 year old a proper single bed, but this hotel was a camp bed which didn't really fit in the allocated space very well (huge gap between the top of the bed and the wall)

Overall: I preferred this hotel as it was smaller, but with a 3 year old I felt the area around the Waterloo area was more child friendly as there is so much going on so I would probably edge back towards that hotel if we stayed in London again - if we could move this hotel to that area that would be perfect

Room Tip: We stayed overlooking a quiet side street which was surprisingly quiet
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this review, 18 March 2014
Thank you for taking the time to leave a review for Premier Inn Southwark Borough Market. We're very happy that you found the hotel's location to be to your satisfaction. We apologise if you found our rooms to be too hot - all our rooms are fitted with air-conditioning units and instructions on how to operate them are provided for in the rooms Our reception is available 24 hours should you need help operating them. We'd like to thank you again for your feedback and look forward to welcoming you back to our hotel in the near future.
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Welwyn Garden City
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 March 2014

The young lady on reception was kind, helpful and courteous. This hotel is in a great location. The room was excellent for a one night stay. I'm sure it would be good for longer. The bed was indeed very comfortable. Breakfast in the pub next door is fine - not outstanding, but certainly OK.
We would definitely go back to this Premier Inn again.

Room Tip: Ask for a quiet room. If they can, the staff will certainly try to accommodate your request.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VerleaJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this review, 18 March 2014
Thank you so much for taking the time to write your review on your recent stay with us. We appreciate the comments you have made regarding the hotel and staff you encountered during your visit at Borough Market.
It is good to hear that you enjoyed your stay with us and we will be looking forward to seeing you again!
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Birmingham
Level 3 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 March 2014

Beautiful part of london with the Borough Market at your doorstep and the views of the river Thames. Staff were friendly and the rooms were clean. Would highly recommend staying here. Don't book breakfast as the market has lots to offer.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AmmieBirmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this review, 18 March 2014
Thank you for your positive review on your stay with us at Borough Market. We are very happy to hear that you enjoyed your time here and look forward to seeing you again the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Southwark (Bankside) Hotel

Property: Premier Inn London Southwark (Bankside) Hotel
Address: 34 Park Street | Bankside, London SE1 9EF, England (Formerly Premier Inn London Southwark (Borough Market) Hotel)
Region: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Restaurant
Hotel Style:
#101 Family Hotel in London
#140 Romantic Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Premier Inn London Southwark (Bankside) Hotel 3*
Number of rooms: 59
Official Description (provided by the hotel):
Sample foodie treats down the road at Borough Market or take in the view from London Bridge ... more   less 
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Also Known As:
Premier Inn London Southwark Hotel London
London Premier Inn

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