As ever I have slightly mixed feelings about this hotel, which we have stayed at since its' opening by the Football Club many years ago. We have in the last couple of weeks stayed in both the Millennium and the Copthorne Hotels, so have had a good opportunity to compare.
For a little more luxury be sure to pay the extra and to book into the Millennium, with its' heated bathroom floors, dressing gowns, updated bedroom decor, and free wi-fi. Also if you book a club room, you have access to two hours free house cocktails a day between 5pm and 7pm in the Delta Lounge on the ground floor, and access to an executive lounge on the 6th floor, during the day for free soft drinks and coffee. You are also given a free mini bar with a couple of bottle of beer, some soft drinks, pringles and a kit-kat free, which is re-stocked daily, as well as a free continental breakfast, also in the Delta Lounge. There is also a separate check in for this hotel on the ground floor., and the lifts are usually there are waiting, whenever you need them,
Alternatively, do as we normally do and book into the Copthorne, where the rooms are a bit shabbier, but still perfectly comfortable, and a little less well designed (whoever thought it was a good idea to put a wardrobe at the foot of the bed, blocking the view of the TV from it ?). You also have the main reception area, bar and breakfast restaurant on floor one of this hotel. Here you get half an hour free wi-fi or pay £10 for 24 hours, and generally these days the system is more reliable than previously,
The major minuses of the hotel is the cost of parking - £36 for 24 hours (run by the football club rather than the Hotel). Make sure you book a space at the time of booking and that security have your registration number and make of car, to save any possible problems, and the breakfast which is distinctly average, and the one thing that has not changed in the hotel in all the years we have stayed there. It is included in our running deal with the hotel, and to be honest wouldn't pay for it otherwise. It is buffet style, cooked and continental, but doesn't stand up to other breakfasts we have had in other similar hotels.
The major plus of the hotel, apart from the fact it is at the home of my favourite football club the mighty Chelsea (lol), is the staff. Although staff turnover seems to have increased quite considerably, there are still a number of people who deserve a mention for their good and friendly service including Dele, Hendrik, and Mattiaon reception, the lovely Aditya and Ania in the restaurant, and the Concierge staff. Joyce the housekeeping supervisor is also something special, and one of the happiest, most smiley people we have ever met.
Concierge deserve a special mention Joseph and his time never fail to give excellent and friendly service however busy they are, and would also mention Alfredo, Nick and Sebastian who are always on hand if we need something.
Special mentions also need to go to Chiara who never fails to help when needed in a very cheery way, and the lovely Danny, who is one of the new duty managers, whose recent dealings with us showed him to be immensely competent, whilst still managing to be friendly and engaging. After our recent problem with Frankies (detailed elsewhere on this site) Danny, spent time with us, making us feel valued, listening to our thoughts, and even gave us a bottle of wine to say sorry for how we had been treated, although it wasn't the hotel's fault. He is an excellent ambassador for Millennium Copthorne.
All in all, this is definitely a hotel worth staying at. Great staff, good location, the football club and lots of eateries walking distance away, whether you like Nandos, pub food or Pizza Express at Fulham Broadway shopping centre and underground station (10 mins walk), or something a bit different like Lots Road Dining Room and Pub - a gastro pub with great food between the hotel and Chelsea Harbour.
Give it a try !
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- Also Known As:
- Millennium & Copthorne Hotels At Chelsea Football Club Hotel London
- Millennium And Copthorne Hotels At Chelsea Football Club