We are traveling for four months and rented a room at this hotel for two days while visiting a friend. We liked it so well we rented it for another day, then gave into its charms and stayed another 6 for a total of 9 days. Spotlessly clean, good location, very comfortable and great service: we would return and recommend to friends.
We made our reservation through a third party and got a wonderful price. For our first two nights we were given a complimentary upgrade to a superior room in the Millenium--very spacious, great bed, nicely decorated. They managed to keep us in that room when we extended our reservation for another night. When we then tacked on six more nights, including the nights before and after a football game, they moved us to the Copthorne to another superior room. Throughout, the staff took every step to ensure our comfort and convenience.
We travel for four to six months a year and always use white noise on the computer, since there is always some noise that might otherwise disturb us. In the first room, when we kept the window open (in itself a wonderful feature!) we heard noise from a train, which is to be expected in a city. In the second room we heard no noise, including on game day when there were 60,000 fans in the adjacent stadium. We were very impressed.
We had one quick lunch at Frankie's and everything was fine, even though sports themed restaurants aren't my favorite (but at a football club, certainly to be expected!) Didn't eat at any other restaurants or use any fitness facilities.
A shout-out to so many people who gave us excellent, personalized service above and beyond what is usually found, even in a four star hotel: Alberto, Kuba, Claudio, Evan, Dele, Este, Anez and Denys. Even during busy times they handled all of our requests with speed, courtesy and kindness. Thanks so much!
The one drawback, though I hesitate to mention it: the Internet connection was free, but very slow. I tried a paid version for a few hours that wasn't much better, but if you are tied to your computer, especially for work, this would have been a problem. My partner's Chromebook worked better sometimes, but my Apple devices were very slow.
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- Also Known As:
- Millennium & Copthorne Hotels At Chelsea Football Club Hotel London
- Millennium And Copthorne Hotels At Chelsea Football Club