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“You get what you pay for”
Review of Cardiff Hotel

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Cardiff Hotel
Ranked #649 of 1,076 Hotels in London
Reviewed 4 March 2014

As simple as that, you get what you pay for. This hotel did offer reasonable tariff provided it is located 3 mins by walk from Paddington station. Rooms were average sized with high ceilings. I had booked a single room but they kindly upgraded to double room at no additional cost. A major improvement is required towards room service - Ask for sugar for coffee and they tell you to come and collect at the reception.

Room Tip: No lift so try to get rooms at lower floors!
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  • Stayed: March 2014, travelled solo
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2  Thank Tanzim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AMD121, Manager at Cardiff Hotel, responded to this reviewResponded 15 April 2014

Thank you for taking the trouble to leave a response and kindly saying we have reasonable room rates, great location in the centre of London and that you were given a free upgrade. Unfortunately although we provide tea and coffee we do not provide room service, but then again we don't charge Central London four star room prices either.
" You get what you pay for"........... Yes Indeed.

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242 - 248 of 762 reviews

Reviewed 3 March 2014

I spent 3 nights for 160£, which is great in London. It's close 2' walking from Paddington station and 7' to Lancaster on the Central Line.
My single room was small but very light as it was on the 2nd floor just with the window on the square. Also breakfast was good and the staff very friendly. There was a hairdryer + kettle.
I'd recommend to add a towel (2 per person then) and a shower mat in every bathroom.

Room Tip: ask for a room with a view on the square.
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  • Stayed: February 2014, travelled solo
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1  Thank marilulu a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AMD121, Manager at Cardiff Hotel, responded to this reviewResponded 15 April 2014

Dear Marilulu, thank you for taking the time to review our hotel.
Yes we have a great location, light and small but comfortable rooms, and a breakfast the everyone enjoys provided by friendly and kind staff.
Thank you for your kind suggestions on how to even further improve what we do..... : )
Best regards
The Cardiff Hotel team.

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Reviewed 2 March 2014

Used this as a stop over on return from Belgium before returning back west via Paddington . Ideal for a place to put your head down or use as a base to explore city . Hotel was clean and breakfast good . It is situated near Paddington station / Tube in a pleasant little square . i've never really stopped in Paddington before simply used the train station a was pleasantly surprised at the number of pubs , eating places . Staff very polite , don't expect 5 star luxury , but for a London Hotel thought this was decent value.

  • Stayed: February 2014, travelled with family
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Thank SteveBeale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AMD121, Manager at Cardiff Hotel, responded to this reviewResponded 15 April 2014

Dear Monkedadda, thank you for your positive review. Everyone working at The Cardiff Hotel takes pride in what we do and we all love to read reviews like yours that take the time to show appreciation of the efforts we all go to. So thank you for encouraging the whole team to keep up the good work !
And yes your correct Paddington is a great area in Central London.
Best regards
The Cardiff Hotel team.

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Reviewed 26 February 2014

Excellent position, very near the Tube. Surrounded by pubs and restaurants. Not far from Oxford street, you may shop drop your bags at the hotel and go back. Excellent english breakfast. Clean. Staff, very helpful. Only downside walls are a bit too thin. I would highly recommend. Stayed more than once. Never disappointed. Keep it up guys

  • Stayed: December 2013, travelled solo
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1  Thank Henna E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AMD121, Manager at Cardiff Hotel, responded to this reviewResponded 15 April 2014

Dear Henna E. Your are our favourite style of customer, the ones who visit London several times and grow to appreciate us and then keep coming back. You review is praise indeed and when the staff read this review and ones like it, it encourages them to give their best all the time and that's what gives us our edge.
Thank you from all of us.
We think your great !

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Reviewed 19 February 2014

We booked a family room, and although the bedroom was an adequate size the bathroom was minute and impossible to shower 2 small children in. The bathroom had mould & limescale too. The refurbishment work will clearly significantly improve the hotel, however we were not informed this would be going on, and the health & safety hazards for young children of building materials and wires in hallways and on stairs were not good. The bedspreads even had gloss paint on them! The only saving grace was the friendliness of the staff and their excellent customers service; they made us feel most welcome.

  • Stayed: February 2014, travelled with family
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Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AMD121, Manager at Cardiff Hotel, responded to this reviewResponded 17 April 2014

Hello Karen H,
Thank you for leaving a review and the several good points you made about us. As you noted we were busy remodelling parts of the hotel during your stay and as you mentioned it has lead to significant improvements all round for all our customers to enjoy. We are all very proud of the results.....
Yes we have a great team running the hotel.
Best regards
The Cardiff Team

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Reviewed 7 February 2014

No mention on the internet or when I checked in ,that the hotel was undergoing major refurbishment. Only when I climbed the stairs did I encounter numerous power tools,electric leads,building materials everywhere. The stair carpets covered with sawdust and debis. Mine was the only finished room on the third floor. Room next door used as a base for workmen. Noise finally ceased at 7pm. I asked for an early morning call for 7am but this was unnecessary because I was awakened by the workers returning for work. It is extrodinary that hotels can push customers to the the limit to fill rooms. I would have been happy with the room 6 'x 8' single for one night , although there was no hanging space except for 5 hooks on the back of the door . It did have an outside terrace with wicker furniture( a bonus in fine weather) that was larger than the bedroom and newly fitted shower etc. Kettle and TV clicker missing,delivered on request by one of the workmen ! It was an experience difficult to forget

Stayed: February 2014, travelled solo
4  Thank shaggylamb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AMD121, Manager at Cardiff Hotel, responded to this reviewResponded 17 February 2014

Dear Shaggylamb,
Thank you for leaving a review of our hotel.
We are all pleased that you liked the private terrace your room had.
Please accept our apology for any inconvenience caused by refurbishing the hallways, however all buildings do require maintenance to keep them in good order and all rooms that were effected had generous discounts to help compensate for this. Receptionists are always ready to help with any problem you may have, but to do so we need to be made aware.
Our aim is to keep the Cardiff Hotel in its best standard to provide our guests comfortable, enjoyable and safe stay in the central London location. If you’d like to stay with us again I can assure you that all our staff will be more than helpful in responding to your needs like showing another available room in a quieter spot.
Central London location means that the room space is limited; however we are trying to convert every inch into the best ergonomic use for our customers, indeed we are now building custom made hardwood beds to allow easy and convenient luggage storage during customer stay.

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Reviewed 1 February 2014

Again i have returned to the hotel. I would recommend this place to anyone. It is going through a real facelift at the moment and its very impressive. I had a chance to stay in one of the new rooms, what a difference, seems so much more space, nice and bright. Keep up the good work guys!!!!

  • Stayed: January 2014
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1  Thank Cy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AMD121, Manager at Cardiff Hotel, responded to this reviewResponded 17 April 2014

Dear Cy C,
Thank you for your kind review. We have put a lot of effort into improving even further our building and it it is most gratifying that all the efforts are recognised by a regular guests.
Yes the rooms are looking and feeling bigger and brighter with so much more space.
Your reviews helps give energy and enthusiasmto all of us here to continue to keep up the good work.
And for that we all think think your brilliant !!

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Additional Information about Cardiff Hotel

Address: 5-9 Norfolk Square | Hyde Park, London W2 1RU, England
Region: United Kingdom > England > London
Amenities:
Hotel Style:
Ranked #649 of 1,076 Hotels in London
Price Range: £64 - £179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cardiff Hotel 3*
Number of rooms: 61
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Also Known As:
Cardiff Hotel London

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