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“Location and Staff were Outstanding”

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Holiday Inn Express London - Park Royal
Ranked #308 of 1,076 Hotels in London
Certificate of Excellence
Reviewed 17 May 2014

I originally booked this hotel for the price and location, adjacent to the N Acton Underground Station, but in the end, I was so happy we booked this hotel because of the outstanding staff. From the moment we arrived until the minute we left, they could not do enough for us. We had numerous questions ranging from where to get post card stamps to where to eat dinner. The front desk manager even wanted to run to a nearby convenience store to see of they had any stamps, before I told him not to. The staff was helpful about the underground and how to use it, the local places to eat and suggestions about places to visit. Americans love their ice and Brits do not put ice in anything so when we asked for ice buckets and there were none, they got several large glasses and filled them with ice for us. It is rare to find a front desk staff, from the supervisor to the employees being so dedicated to solving problems. Now for the rest of the review. The location adjacent to the N. Acton Underground on the Central line makes any point in London less than 30 minutes away. It is a well appointed hotel with free high speed internet that was very fast and reliable. The rooms are spacious by British standards and kept very clean. The breakfast was excellent with juice, hot sausages, scrambled eggs,numerous breads, yogurt and one fruit choice. Our two night stay was very enjoyable and I highly recommend this hotel to anyone.

  • Stayed: May 2014, travelled with family
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Thank fmwalrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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279 - 285 of 999 reviews

Reviewed 2 May 2014 via mobile

We arrived to a very warm welcome. No problems until the morning, when we are waiting for the lift to go down for breakfast. The lift came with laundry and housekeeping staff in, no good morning, give us a minute and we'll pull this cage out so you can us the lift. So along with another customer walked down the stairs to breakfast. When we got there the beans were cold, there was no sausages or eggs. Glasses and cups were all hidden under the counter so unless you stood back you couldn't see them. All in all we were out of the hotel by 9am when we didn't need to be out until 11am. Not good and I wouldn't recommend it to anyone.

Stayed: April 2014, travelled with friends
Thank SaraRob14o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobertDinu, Manager at Holiday Inn Express London - Park Royal, responded to this reviewResponded 5 May 2014

Dear Sara W,

Thank you for you review,

I cannot thank you enough in taking your time to speak with our front desk team, and for sharing your experience,
i am totally disappointed about the fact that we let you down, I have personally addressed the issues to the housekeeping manager and Breakfast Supervisor and reorganized the way that we operate in time of crisis such as the day when we had the failed lift disturbing the well run of the hotel

We have reorganized as well the breakfast counter and seen your comment thought your eyes

We hope you will give us the opportunity to show you the changes we made based on your feedback,

The team is really looking forward to welcome you and you family back in our hotel

Kindest Regards

Robert Dinu
Deputy General Manager

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Reviewed 9 April 2014

Great Location just a short walk to the tube, and i mean short just around the corner. Acton North Station is on the Central Line so great for getting about (thats if its not down for maintenance)

The staff at the hotel are very helpful and polite, nothing to much trouble. Rooms very clean and large. We had double bed and a sofa bed and still had enough room.
Only had the included breakfast, this was good, but could have been a little hotter.

Overall a great place to stay. with great staff and nice clean and comfortable beds and a very quite area. We would not hesitate in staying there next time we are in London (but will check on the tube situation for planned maintenance first)

Well done to all the staff for making out staff enjoyable

  • Stayed: April 2014, travelled with family
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1  Thank davjb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobertDinu, Manager at Holiday Inn Express London - Park Royal, responded to this reviewResponded 23 April 2014

Dear davjb,

Thank you for allocating few minutes of your time to write such a detailed review,
We appreciate enormously your feedback and I can assure you that we have taken the necessary steps to improve the way we serve our Free Breakfast and keep that consistent through ought

Park Royal Team transmits sincere thanks for your nice comments and we are all looking forward to welcome you back in our hotel, as well as your friends and family

Robert Dinu
Deputy General Manager
robert.dinu@hiexparkroyal.co.uk

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Reviewed 7 April 2014

Good hotel very close to North Acton tube, Tesco Express, Garage, and the Castle Pub across the road. Free Wi Fi and breakfast which is standard fare. Staff are friendly and helpful. The car park is only small and costs £10 per day/ night so if you arrive late you may be caught out. The Castle Pub is good serving food and has sky sports on the TV

Stayed: March 2014, travelled on business
Thank Whadders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2014

Very convenient, friendly staff, close to tube on Central line, spacious rooms, very clean and a good breakfast. Very much enjoyed considering it's a large chain!
Check in was efficient and helpful. Happy to supply essential toiletries if you have forgotten any thing. Plenty of parking which is unusual for London! The bar is a little sparse and their ability to poor a pint could be improved but overly generous with the wine measurements! Still all served with a smile!
Room was spacious and airy and very clean. Choice of pillows and a well laid out bathroom!
Breakfast is plentiful though limited choice if you expect a full English or continental. It's very compact but didn't have to cue for long and no problem with getting a table!
Checkout was quick and easy! Would defiantly use this place again!

  • Stayed: March 2014
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Thank 213AnnaBrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobertDinu, Manager at Holiday Inn Express London - Park Royal, responded to this reviewResponded 3 June 2014

Dear 213AnnaBrown,

Thank you for your review,

I am happy to hear that we were up to your expectations
Your valuable comment will be shared with the team and necessary steps will be taken to improve even the smallest inconveniences.

We are looking forward to welcome you back in Holiday Inn Express Park Royal

Kindest Regards
Robert Dinu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2014

I stayed here for a concert at Shepherds Bush Empire & was very impressed. It's the cleanest & comfiest HIE I have stayed in. The staff were extremely helpful & the breakfast was better than others I have experienced. The location to North Acton station is amazing - 2 minute walk & the local amenities are good. Bank, Petrol station, Pub & Tesco. Travel to the concert was great as it was only 3 stops on the central line. Will certainly use again & would thoroughly recommend.

  • Stayed: March 2014, travelled with family
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Thank Paul936
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2014

Staff were brilliant and could not do enough for you, the reception was clean and tidy, The rooms were well laid out. Cleanliness everywhere in this hotel, the bed was very comfortable and if you enjoy a power shower, this is probably the best I have experienced. Free breakfast with good selection, free wifi but not the quickest, and only 2 minutes from the Tube Station.

Room Tip: It makes no difference, mine was at the front and I could not hear the traffic.
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  • Stayed: March 2014, travelled with friends
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Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express London - Park Royal

Address: Victoria Rd | North Acton, London W3 6UP, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#94 Best Value Hotel in London
#224 Romantic Hotel in London
#326 Business Hotel in London
Price Range: £57 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express London - Park Royal 3*
Number of rooms: 108
Official Description (provided by the hotel):
Enjoy a warm welcome and excellent transport links at the Holiday Inn Express London-Park Royal hotel. A modern, 5-story hotel with striking blue-and-white facade, Holiday Inn Express London-Park Royal is just 2 minutes' walk from North Acton Underground station for speedy links to central London and Westfield Shopping Centre. Friendly staff are waiting to greet you in our stylish Lobby, just 40 minutes by Tube from Heathrow Airport. Host business events for up to 60 delegates in one of Holiday Inn Express London-Park Royal's 3 naturally lit meeting rooms and check email anytime via FREE wireless Internet. We're located in the Park Royal Business Centre, home of Carphone Warehouse, and 3.5 miles from major conferences and exhibitions at Wembley conference centre. Westfield London, a 5-minute Tube journey from the hotel, is Europe's largest urban shopping centre with hundreds of designer shops, a cinema complex and many restaurants serving everything from Oysters to Mexican street food. It's 20 minutes to central London for Oxford Street shopping, West End theatre and world-famous attractions like the London Eye. Plan a day's sightseeing over FREE hot buffet breakfast selection at Holiday Inn Express London-Park Royal's open-plan Great Room. In the evenings you can watch live sport on the plasma TVs. ... more   less 
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Also Known As:
Holiday Inn Express London-Park Royal Hotel London
Holiday Inn London

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