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“Fantastic place, great customer service”

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Holiday Inn Express London - Park Royal
Ranked #223 of 1,090 Hotels in London
Certificate of Excellence
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic place, great customer service”
5 of 5 bubbles Reviewed 2 September 2014

We had a fantastic time during our stay in this hotel and from the beginning till the end service was outstanding. On the day of our arrival hotel had all the information including special orders. After we walked into the room, we saw a lovely message from all the staff congratulating us on our marriage. We also received a card, chocolates and champagne.

We would like to say big thank you to Robert, Silvija, Pedro, Dalina and especially Ioana who helped my husband with taxis in the middle of the night.

This was by far the most organised, friendly and problem free stay we ever had.

Well done to the Holiday Inn-Park Royal team!!

Yours
Edyta & Maciej

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EdytaCe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobertDinu, Manager at Holiday Inn Express London - Park Royal, responded to this review, 9 September 2014
Dear Edyta & Maciej,

Congratulations again on you wedding, we are thrilled to see that our surprise brought smile to your face on a such important day for your life and more important for us the fact that we had a successful contribution,

I have passed your wonderful comment to the entire team who immediately remembered you,
If was a pleasure to have you as our guest and hopefully we will get the opportunity to welcome you again in our hotel if you will be visiting London at any point.

Kindest Regards from all of us

Robert and The Park Royal Team
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924 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (105)
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English first
Denver
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 30 August 2014

Visiting London, one of the world's busiest city, so you use public transportation. Very near to the tube station i.e. North Acton and has nearby grocery store. The complementary breakfast is very good, which is perfect when it's first time and by yourselves. Friendly and courteous hotel staff. The room is good size and comfy for the price and considering it's London.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank shellhelix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobertDinu, Manager at Holiday Inn Express London - Park Royal, responded to this review, 9 September 2014
Dear shellhelix,

Thank you very much for sharing your comment with us all,
I am pleased to see that our hotel was your best choice and satisfied all your expectations

I have shared your comment with the entire team, hopefully we will get the opportunity to welcome you back into our hotel whenever you decide to visit London again.

Kindest Regards

Robert and The Park Royal Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwick, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 28 August 2014 via mobile

We stopped for my birthday weekend on 22 and 23rd August. My husband informed the staff prior to get some flowers in the room for me as a surprise. They also added there own gesture of flowers Chocs and token wine., with a happy birthday banner across the door and bed. These special touches made my 50 th birthday even more memorable. And will definitely be going back.staff made such a fuss of me.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TRACEY N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobertDinu, Manager at Holiday Inn Express London - Park Royal, responded to this review, 9 September 2014
Dear TRACEY N,

Thank you for taking your time to share your experience with us and with the rest of our guests,

I am happy that we were part of your special weekend and loved preparing your room for a such special event, your husband had an amazing initiative , so all credit to him, we just added our friendly touch, the team loved to know that will be part of this surprise.

Please let us know if your road will cross again through Park Royal as we will be more than happy to see you again

Kindest Regards

Robert and The Park Royal Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swindon, England, United Kingdom
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 25 August 2014

We stayed at the Express by Holiday Inn Park Royal Bank Holiday weekend. We have stayed there several times before and find it really convenient if you want to get tube access to central London - it's right above North Acton tube station. The rooms are what you expect from Express and of course you get a continental breakfast included. The reception team were helpful, and it does have some parking (£10pn). We ordered from the room service menu which is delivered by an off site company - £23 for 3 course - it was delicious. If you wanted to pop along to Westfield shopping centre then there is also a bus option right outside the hotel (took about 30mins to get there by bus - around 12mins by tube). We like this hotel for the ease of access to the tube and the standard of the rooms.

Room Tip: ask for a room at the back - we had our first room at the front this time and it was slightly noisie...
See more room tips
  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobertDinu, Manager at Holiday Inn Express London - Park Royal, responded to this review, 30 August 2014
Dear Jane S,

Thank you for choosing to stay with us whiles visiting London,

I am happy to see that our team was up to your expectations and our location turned out to be your perfect hotel choice, you avoided the London hotels high prices but only by being away 20 minutes by tube from the heart of London, GREAT CHOICE

Please be assured that i will pass on your nice comment to the entire team

I am looking forward to your next visit to glamorous London, hopefully you will stay with us again

Kindest Regards

Robert and The Park Royal Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
140 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 bubbles Reviewed 25 August 2014 via mobile

Can't say to much good things about this joint as I want it for myself. Great stay and facilities friendly staff and the best underground station at the back of it. Breakfast was a little poor two trays of sausages, eggs and beans where was the bacon for tour full English.

Stayed August 2014, travelled with family
Helpful?
Thank omaga2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobertDinu, Manager at Holiday Inn Express London - Park Royal, responded to this review, 30 August 2014
Dear omaga2013,

Thank you for scoring us with 5 out of 5 possible stars, we are happy to see that our hotel was up to your expectations,

I am sorry to see that our hotel did not had the always desired BACON :( , i love that myself but unfortunately at the Holiday Inn Express that item is not part of the brand standards and it is available only at our Holiday Inn full service properties, please be assured that i will share your comment with the brand team, at Holiday In Express we offer only 3 hot items (Sausages, beans, and scrambled eggs) along side great variety of pastries, cheeses, etc

Thank you again for your 5 star review, we are looking forward to welcome you back in the near future

Kindest Regards

Robert and The Park Royal Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Merthyr Tydfil, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 13 August 2014

Although North Acton doesn't have much to offer, the Holiday Inn Express Park Royal is an ideal location for a sightseeing trip to the Capital.
Very close to the Central Line (2mins) and within Zone2, the hotel is ideally situated - Notting Hill Gate (and access to the Circle / District lines) only 10mins away. With car parking on site @£10 for 24-hrs and with a Costa & Esquire Coffee Shops and a Tesco Express directly opposite the hotel, you'll have everything at close hand to ensure your stay is enjoyable.
Staff at the hotel are second to none, ALL eager to please and ensure our stay was a successful one. Pedro was excellent!!
Thanks for an excellent experience!
The Williams Family

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank GERANDIAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobertDinu, Manager at Holiday Inn Express London - Park Royal, responded to this review, 18 August 2014
Dear Mr&Mrs Williams,

Thank you for your nice review,

I can see that our location served you well, I am thrilled to see that our team was up to your expectations and that Pedro was a name to take with you and write about, please be assured that i will pass on all your comments.

Hopefully you will be giving us the opportunity to serve you again on your next trip to glamorous London, only remember to let us know in advance we want to welcome you in style.

Thank you again

Kindest Regards

Robert & The Park Royal Team
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Exeter, United Kingdom
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 9 August 2014

We stayed for 4 nights for a sightseeing visit to London. Excellent location being easy to reach from the M4, yet right beside North Acton tube station on the Circle line for easy travel into town. Last time we did this we stayed at the Ramada Encore but this is undergoing renovation and the HIE was a great alternative. Room comfortable with good a/c and plumbing. Good breakfast choices (although sausages, scrambled egg and baked beans was the hot choice every day). Staff were understanding of my wife's intolerance to gluten and provided gluten-free bread each morning.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobertDinu, General Manager at Holiday Inn Express London - Park Royal, responded to this review, 12 August 2014
Dear David T

Thank you for your feedback following your stay at Holiday Inn Express London Park Royal - Just a side note: we are actually on the Central Line :)

We are delighted that you found our hotel to be convenient whilst you were visiting the city and we are only too happy to fulfil our guests dietary requirements - That's the way we like to do things in HIEX Park Royal!

I understand that you stayed with us as an alternative to the Encore but I sincerely hope that you choose to stay at HIEX Park Royal when you are next in town - very much look forward to welcoming you back.

Yours Sincerely,

Damien Le-Hoste
General Manager & The Team at Holiday Inn Express London Park Royal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express London - Park Royal

Property: Holiday Inn Express London - Park Royal
Address: Victoria Rd | North Acton, London W3 6UP, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#79 Best Value Hotel in London
#225 Romantic Hotel in London
#234 Family Hotel in London
#328 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express London - Park Royal 3*
Number of rooms: 108
Official Description (provided by the hotel):
Enjoy a warm welcome and excellent transport links at the Holiday Inn Express London-Park Royal hotel. A modern, 5-story hotel with striking blue-and-white facade, Holiday Inn Express London-Park Royal is just 2 minutes' walk from North Acton Underground station for speedy links to central London and Westfield Shopping Centre. Friendly staff are waiting to greet you in our stylish Lobby, just 40 minutes by Tube from Heathrow Airport. Host business events for up to 60 delegates in one of Holiday Inn Express London-Park Royal's 3 naturally lit meeting rooms and check email anytime via FREE wireless Internet. We're located in the Park Royal Business Centre, home of Carphone Warehouse, and 3.5 miles from major conferences and exhibitions at Wembley conference centre. Westfield London, a 5-minute Tube journey from the hotel, is Europe's largest urban shopping centre with hundreds of designer shops, a cinema complex and many restaurants serving everything from Oysters to Mexican street food. It's 20 minutes to central London for Oxford Street shopping, West End theatre and world-famous attractions like the London Eye. Plan a day's sightseeing over FREE hot buffet breakfast selection at Holiday Inn Express London-Park Royal's open-plan Great Room. In the evenings you can watch live sport on the plasma TVs. ... more   less 
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Also Known As:
Holiday Inn Express London-Park Royal Hotel London
Holiday Inn London

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