I have stayed here in the past, and the location is brilliant, with easy access to the DLR ( and hence tube as Canning Town is only one stop) Canary Wharf, The West End and City via DLR / Tube and City Airport.
The Rooms are lovely, bright, light, clean, excellent bathrooms, safe, clean , all you could ask for a short business or vacation stay. The facilities are good, with a nice pool and fitness amenity, good car parking and plenty of space for the bar and restaurant.
However, the staff are, in general, a great disappointment. I called for room service four times in the space of an hour, and only got the voicemail of Mr Vikram Singh ( The f & B manager it transpired). I tried to call the front desk, nobody answered ( please note only one of the two telephones in the room was working). When I reached the front desk the lady apologised and said “ your not the only one, everyone is calling us about it, “ as if this would reassure me! She then offered to take my order, which she did, and the food, which was very nice, arrived in about 20 mins.
The TV remote batteries ran out, and so I left it with the front desk the next morning. When I returned the same remote was there with the old batteries still in it. Tried to call the front desk and again no-one answered, so I went down, to be told that someone would come up with a new one immediately, and this was indeed arranged.
I then tried to call for room service ( you can see the pattern emerging) and no-one answered ( three times). I went down, the lady at the front desk again took my order and sent the food up.
This is a brilliant location, it’s a nice building with excellent furnishings, but the staff need to be trained / managed / organised / something as they are making a complete and utter hash out of the potential.
The regional or national management of IHG need to simply go and stay there unannounced and try and do what most people do, order food, watch TV and see how difficult it is.
- Official Description (provided by the hotel):
- Welcome to the Crowne Plaza London Docklands , a unique, contemporary hotel overlooking Royal Victoria Dock.We are walking distance from ExCeL Exhibition Centre (West) and just minutes from the financial district of Canary Wharf & the City of London. London City Airport is a 5 minute ride away & the O2 in Greenwich & Tower of London can also be easily reached. The hotel is located next to Docklands Light Railway(DLR) station Royal Victoria, which connects after one stop with the Jubilee Line, at Canning Town, into Central London or Stratford.The hotel boasts its own Meeting Success Centre, with 9 meetingrooms accommodating up to 275 delegates including a dedicated Executive Boardroom.We offer today's business and leisure travellers dependability, friendly service and the latest in designer-led facilities at excellent value rates. We can't guarantee the weather in England, however we can guarantee the quality of our 'Make It Happen' service and our world-renowned breakfast buffet.The hotel houses a busy, contemporary bar and lounge and a restaurant accessable from the avenue or from the hotel Reception. The Quad Club offers guests a purpose-built health and fitness facility, with an indoor pool,jacuzzi, sauna, steamroom and the latest gym equipment Please note: opening times of the leisure club may vary seasonally. The hotel is located in the East of London - host to the 2012 Olympics. ... more less
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- Also Known As:
- Crowne Plaza London - Docklands Hotel London