we stayed in this hotel for one night as we were going out in London. The hotel was fine in many ways. It is in the middle of the Docklands of East London and although it looks a bit remote on the map, the links to the City are pretty good through the Docklands light railway.
The room was good and passed most of my "tests" ie the bed was comfortable, the pillows excellent and the shower great. We had a good view out over the docks and the O2 Dome.
Why the poor review?
At 8am the next morning a couple walked into our room! They apologised profusely and left, saying that they had been given the room by reception. When I mentioned this at the reception desk they said their computer showed the room as empty and so had been given to the other couple! Not one word of apology!!! He assured me, as if I cared, that the couple had been given another room. Why had no one contacted us to check if all was well with us? If this had happened when we were out in London than a less than honest couple could have burgled the room and no one would have known. I find it very odd too that a couple is allowed to enter a room that early, most hotels only allow access to a room after 2pm.
I normally try to give fair reviews but I am angry over the event, the computer error, the lack of security and the blase way the staff reacted to the occurance.
- Official Description (provided by the hotel):
- Welcome to the Crowne Plaza London Docklands , a unique, contemporary hotel overlooking Royal Victoria Dock.We are walking distance from ExCeL Exhibition Centre (West) and just minutes from the financial district of Canary Wharf & the City of London. London City Airport is a 5 minute ride away & the O2 in Greenwich & Tower of London can also be easily reached. The hotel is located next to Docklands Light Railway(DLR) station Royal Victoria, which connects after one stop with the Jubilee Line, at Canning Town, into Central London or Stratford.The hotel boasts its own Meeting Success Centre, with 9 meetingrooms accommodating up to 275 delegates including a dedicated Executive Boardroom.We offer today's business and leisure travellers dependability, friendly service and the latest in designer-led facilities at excellent value rates. We can't guarantee the weather in England, however we can guarantee the quality of our 'Make It Happen' service and our world-renowned breakfast buffet.The hotel houses a busy, contemporary bar and lounge and a restaurant accessable from the avenue or from the hotel Reception. The Quad Club offers guests a purpose-built health and fitness facility, with an indoor pool,jacuzzi, sauna, steamroom and the latest gym equipment Please note: opening times of the leisure club may vary seasonally. The hotel is located in the East of London - host to the 2012 Olympics. ... more less
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- Also Known As:
- Crowne Plaza London - Docklands Hotel London