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Crowne Plaza London - Docklands
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Reviews (1,985)
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1,108 - 1,113 of 1,985 reviews
Reviewed 7 January 2014

Really enjoyed our stay, we booked two rooms and requested interconnecting rooms. I called the hotel the day before arrival to check that our request had been noted, Kenisha confirmed this and then asked how we would be travelling to the hotel as there may be a rail replacement service on some parts of the Underground and DLR. This was very thoughtful and shows that the staff go the extra mile.
The level of customer service throughout our stay was excellent, all of the staff were friendly, helpful and always had a smile.

  • Stayed: January 2014, travelled with family
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Thank Nicholas J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this reviewResponded 12 January 2014

Dear guest,

Thank you very much for taking time out to leave such encouraging feedback about your recent stay with us.
Our staff work very hard to make each stay special and I am glad to see we were successful reaching that goal for you.
I am so pleased that you enjoyed a wonderful stay at our hotel, your kind words about the service you received are much appreciated and I look forward to sharing them with the team.

I hope that we will have the pleasure of welcoming you back to The Crowne Plaza London Docklands in the near future.

Kindest regards,

Achraf Khouakhi
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2014 via mobile

We stayed here this weekend for the Boat Show. The room was okay but not outstanding and the food very average.
The bill was paid in full by debit card but on returning home I noticed that the hotel had ear marked funds but not cancelled this on receiving payment. I had to make two calls to my bank who advised this was due to a mistake at the hotel and suggested I ring and let them know. The duty manager could not have been more rude saying it was not their problem! A further call to my bank and then to the manager resulted in them sorting out their mistake - however they have charged me for the privilege! I will never use Crowne Plaza again.

Stayed: January 2014, travelled as a couple
Thank Jennyjb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this reviewResponded 12 January 2014

Dear Guest,

Thank you for posting a review of our hotel via Tripadvisor following your recent stay at the Crowne Plaza London Docklands, we appreciate you taking the time to express your experience and apologize for any inconvenience this may have caused you.

We are deeply disappointed to hear your stay was anything less than 100% satisfactory and not reflective of the high brand standards we strive to deliver every day to our valued guests. Please rest assured all your comments are of great importance and been shared with the relevant manager who will take the necessary actions to make sure this will not re-occur.
Furthermore, it would be highly appreciated if you could contact me directly as per your earliest convenience so we can discuss this further.

Once again, kindly accept our sincere apologies & we look forward to welcoming you back at the Crowne Plaza London Docklands.

Yours Sincerely,

Achraf Khouakhi
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2014

We stayed for 2 nights while visiting the London Boat Show at the Excel. We had a great stay the room was lovely, food was really good and the staff couldn't have been more friendly or helpful. Nothing was too much trouble for the staff and this really helped to make our stay really enjoyable. We will definitely book again when visiting London.

  • Stayed: January 2014, travelled as a couple
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Thank Shaun R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this reviewResponded 12 January 2014

Dear Guest,

Thank you for your review following your recent stay at the Crowne Plaza Docklands and I am delighted to learn that you enjoyed your stay with us.
Our exceptional team is always ready to deliver exceptional service to all our cherished guests and it is so heart-warming to hear that your stay went so well and you look forward to visit us again.

We are looking forward as well to welcoming you back soon for great memories worth repeating.

Kind regards

Achraf Khouakhi
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014

Second time we have stayed here, the first time not long after it opened. We thought it good last time but this time it was excellent. The staff are genuinely concerned that you enjoy your stay and every member of staff with whom we had dealings from the manager to the waiters clearly took a personal pride in their job and the reputation of their hotel and genuinely cared about the quality of our experience.
Our room was large and comfortable, well decorated and very clean.( It was sufficiently large to enable us to comfortably entertain my daughter, daughter in law and five year old grandson for a room service lunch on Boxing Day). The breakfast offered a good variety from the 'full English' to the 'continental' with the breakfast tastes and customs of various other cultures also catered for.
Travel into Central London by the DLR, London Underground or bus is straightforward and takes less than thirty minutes while the surrounding area offers The O2, The Crystal Centre and The Excel Centre and great modern city scenery.
There is a very handy Tesco Metro for any forgotten items and several small restaurants within a few hundred yards including an excellent Lebanese restaurant just across the road although the hotel food is good and reasonably priced so if you don't want to wander out from the hotel there is no need.
We were staying there on a package deal over Christmas but would return. Hotel is clearly very well geared up for the business customer as well as tourists.

  • Stayed: December 2013, travelled as a couple
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Thank SeaJ0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this reviewResponded 12 January 2014

Dear Guest,

Thank you so much for your rave review of our hotel. We try our very best to WOW every guest with excellent customer service, on top of the wonderful rooms and amenities that we offer. We are so happy that you enjoyed almost every aspect of your stay here and we would absolutely love to welcome you again at the Crowne Plaza London Docklands

Warm Regards

Achraf Khouakhi
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

I stayed for one night with my six year old granddaughter and we had an excellent stay. The staff provided a first class service and could not have been more helpful. Have stayed in a lot of hotels and for service this is one of the best, The room was spotless clean and bed was really comforable with lots of extras.

Room Tip: We had a junior suite and well worth the extra money.
  • Stayed: December 2013, travelled with family
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Thank sue d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this reviewResponded 12 January 2014

Dear guest,

Thank you for taking your time to give us such wonderful feedback about your experience with us at the Crowne Plaza London Docklands.

Our prime focus is to provide efficient, warm and friendly service to all our guests and your mention about these services is very encouraging and a great pride for the entire team. Thank you for acknowledging so many positive elements about the Hotel. All team members are very happy to know that their service had a big impact on your journey.

Thanks again and we look forward to welcoming you once again on your next visit to London.

Warmest Regards

Achraf Khouakhi
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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