We spent one night here. We arrived at 2.15pm and the room wasn't ready. We were asked to wait for 15 minutes and waited 30. There was no apology and no offer of refreshments whilst we waited. The stairwell smelt musty, however the room was a decent size although the carpet was dirty, rust in the bath and my bedside cabinet wasn't even in the main part of the room because the bed was too big for the size of the room. Problems with the shower knob which wouldn't allow us to make it cooler, although Breakfast was ok.
My main point is that if you are in the hospitality business, be hospitable. The non greeting we received on our arrival put us off and when we left we were not asked if everything was ok or if we had enjoyed our stay. Therefore, I can only conclude you don't care!!
I think this is B & B standard, definitely not 4* and I should have paid £50 more to stay at a decent hotel.
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- Also Known As:
- Staunton Hotel London