When we arrived the staff were helpful and let us check in early.
We ate in the hotel restaurant which was poor quality food served Luke warm. There were so many places to eat in the vicinity of the hotel we really wished we had not booked the inclusive deal.
Our room was built over the tube line and we were woken by the first train at around 4am and then it felt like every 5 minutes a train would be audible outside. The room was stifling hot but the air conditioning was so loud we could not keep it on while we tried to get some sleep and opening the window was not an option with the trains directly below. The room itself was ok but the bathroom had tiles coming off the wall and a broken soap dispenser.
When we complained in the morning the cost of the room was refunded and the staff were helpful and friendly although I got the distinct impression it was not exactly uncommon fir them to hear this complaint. Afterwards I looked at the reviews on here and sure enough, there are lots saying the same as me, I just wish I had read them first as I would never have booked!More
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