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“Decent hotel, but dreadful restaurant service”

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Premier Inn London Kensington (Earl's Court) Hotel
Ranked #185 of 1,063 Hotels in London
Certificate of Excellence
London, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Decent hotel, but dreadful restaurant service”
Reviewed 19 November 2013 via mobile

Generally Premier Inns are very acceptable. Not the greatest hotel chain, but decent value for money, and you know what you're going to get... This hotel is decent, but the service in the restaurant leaves a lot to be desired.
Ignored on arrival, I was finally shown to a table, handed a menu and left to ponder. Nearly 20 minutes later, my order was taken and my first drink served.
When the food arrived, it was plonked on my table - my working on an ipad was obviously an inconvenience to the waiter as he more or less pushed it out of the way.
Decently presented, and reasonable food - they just need to sort out their service levels!

Stayed November 2013, travelled on business
Helpful?
Thank James T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn London Kensington (Earl's Court) Hotel, responded to this review, 21 November 2013
Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Toronto
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 November 2013

After many years staying around the Covent Garden area, we changed to this hotel mainly because of its closeness to Earls Court Underground station and ease of travelling there on a direct line from Heathrow airport. Earls Court is a fully accessible station with lifts to street level, and whereas previously we had hauled our luggage up and down stairs at Charing Cross, this was a breeze.
It was a very pleasant surprise to find the hotel such a short walk away from the station, in a safe, well established residential neighbourhood with a variety of stores.
Reception staff, Andrew, Shah and Leon, couldn't have been more friendly and welcoming, and offered us useful advice on places and events in the city during our stay.
Our room was large, clean and quiet and we appreciated having plenty of space for our suitcases.
This is our new go-to place in London!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank TOtravellerToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luton, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 November 2013

Very clean rooms, good breakfast, and good food in the restaurant, and a cosy bar for a night cap if you want it. Staff were good and very helpful. A good location for Earls Court. Well worth staying.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waimea, Hawaii
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 November 2013

Premier Inn Kensington was a life saver for our first day in London. After discovering our booked room at another hotel to be very inadequate, we discovered Premier Inn a short walk down the street . The staff at Premier Inn was very helpful and accommodating. The location was very convenient with the tube a 5 minute walk away. The rooms were always clean and the dining room had a great menu with reasonable prices. Premier Inn became our home away from home.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bunaloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 12 November 2013

When we were looking for accommodation in London for Remembrance weekend we were unable to get our usual hotel and so opted for this Premier Inn. We really struck lucky! From arrival to departure the experience was excellent. Our room was spotlessly clean and comfortable and extremely quiet (on arrival we requested a quiet room on a high floor and were allocated one on the 6th floor in the block across the road - would definitely recommend this). Breakfast was great value and yes, there were some queues but these were dealt with efficiently and the waiting time was never excessive. We ate in the restaurant on our return from the Albert Hall on Saturday night. This was quite close to the restaurant closing time but we were never made to feel rushed and the meal we had was very enjoyable - great steak pie! The location is very convenient for the tube and there are lots of cafes/bars in the locality. But it is the staff that really deserve special mention - everyone we dealt with was friendly, efficient and went out of their way to make you feel welcome. This will definitely be our first choice next time we are in London :-)

Room Tip: Higher floor and block over the bridge
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linswann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 November 2013

I am booking with premier inn more and more simply because you know what to expect, good service, a fairly basic but clean room and a problem free stay.earls court was no exception the location was superb for where we needed to be and with easy access to the tube a travel links. Staff were helpful and friendly. The restaurant was superb and the evening meal we had was far better than the radison booked or later in the week. It was a little noisy on one night, not the trains as others have stated but the water system, people showering at two am with water running through pipes, but generally a sound nights sleep.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Poppy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockville, Maryland
Level Contributor
63 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 November 2013

Just one block from the Earl's Court stop on the underground, this hotel is easily accessible from Heathrow, Waterloo, and downtown London. Close by restaurants and shops offer great access to good, reasonably priced food, snacks, wine, and currency conversion (go to the post office for the best exchange rates). The hotel itself is nice -- the staff are incredibly attentive and cheery. We stayed twice at this hotel -- at the front and back ends of a two week trip through England. Both times the rooms were modest, but clean and comfortable. Our first night, our room was right over the trains, making sleep a little tough, but the second stay we were in the building on the opposite side of the street, which was much quieter. Didn't eat at the hotel (prefer local, more affordable food around the corner), but overall found it a very good value and would definitely stay there again.

Room Tip: Ask for an upper floor, preferably in the building across from the reception area.
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  • Stayed October 2013, travelled with family
    • Value
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Helpful?
2 Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn London Kensington (Earl's Court) Hotel

Property: Premier Inn London Kensington (Earl's Court) Hotel
Address: 11 Knaresborough Place | Kensington, London SW5 0TJ, England
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#79 Best Value Hotel in London
#149 Family Hotel in London
#174 Romantic Hotel in London
#209 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Premier Inn London Kensington (Earl's Court) Hotel 3*
Number of rooms: 184
Official Description (provided by the hotel):
Premier Inn Kensington (Earl's Court) is practically made for mini-breaks, with almost every major attraction within easy reach. From dinosaurs to designer names, football stars to incredible shows, there's something to keep everyone happy. Be inspired at the Natural History, Science and Victoria & Albert Museums or Buckingham Palace. See the Blues in full flow at Chelsea's Stamford Bridge Stadium. Or catch a show at the Royal Albert Hall or the West End. Our friendly team will help you get the most from your stay and provide everything you need to recharge the batteries: spacious rooms and extra-comfy beds. ... more   less 
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Also Known As:
Premier Inn London Kensington Hotel London
Premier Inn Kensington
Premier Travel Inn Kensington

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