Firstly, I simply cannot understand the high marks this hotel has got from reviewers. I found staying in this hotel a horrendous experience! Every aspect of it fell far short of expectations. I was booked into the hotel by my company on two seperate nights, 29th and then 31st March as I had meetings near by early the next morning. The first stay was bearable although the room was small and fairly basic - a double no-smoker had been booked. Deciding to go for a swim, I was dismayed to discover that the jacuzzi was broken and you needed to inform them 45 minutes in advance if you needed a sauna - why didn't they mention this on check-in which surely would have been simple enough! No-one was around and to be honest it was disgraceful that staff were not on duty in case of an accident in the pool. The tiles around the pool were too slippy and you could easily fall. HOWEVER, it was the 2nd night that the service just fell apart!
I had been specifically booked again a non-smoking double and knowing I would not be checking in until late, someone called the hotel to inform them that I was on route. When I arrived at 10 pm I was allocated a room. When I got there I discovered it was a 'smoking' room - you could smell the stale air as you got out of the lift on this particular floor. When I returned to Reception and told them that a non-smoking double had been booked I just got a blank stare fromt the female receptionist who told me that all the non-smoking rooms had gone! I was suffering from a fairly heavy cold which was very evident and told the girl that I simply could not sleep in a room that stank of cigarette smoke and all I got was a shrug! A fellow guest was checking in too and he had been allocated a room for disabled people (he was able-bodied) and offered to change with me. As no other option was open to me I had to take this. The room was horrific and I had to sleep in a small single bed which I haven't done since childhood! The bed was so uncomfortable I hardly slept and the best bit of the whole experience was getting out of the hotel first thing in the morning and knowing that I would never come back! Due to the comments I had written on a form in the room, I had a call from the Duty Manager that day who offered me a free night's stay - I still have not received confirmation of this over a week later. By the way, I would not use it. I would need to be paid hundreds of pounds to stay there again. There are much nicer hotels in much better areas close by - GO THERE!!!
- Official Description (provided by the hotel):
- This modern hotel in Cricklewood North West London is an ideal base for touring some of London’s well known attractions. The hotel is strategically located for speedy access to Marble Arch, Wembley Stadium and Arena, Brent Cross, and M1. Offering spacious guestrooms and suites, conference and leisure facilities.The Crown Moran Hotel offers a wealth of dining options.The stylish and super tasty Panasia Restaurant serves a fusion of contemporary Pan-Asian specialties and with sharing and fixed price menus it is perfect for those wanting to try a little bit of everything. The excitement of fine Pan-Asian cooking in a wonderfully traditional British pub setting. The Crown Lounge and Living Room offer a fantastic array of classic dishes including fish & chips, great steaks and desserts to make your mouth water. ... more less
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- Also Known As:
- Crown Moran London
- Hotel Crown Moran