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“Miserable staff!”

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The Fox & Goose Hotel
Ranked #206 of 1,063 Hotels in London
Certificate of Excellence
Scunthorpe, United Kingdom
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Miserable staff!”
Reviewed 12 July 2014

The hotel served its purpose for a concert we went to at Wembley. The rooms are a little dated but clean and VERY comfy beds. The reception staff and rude and unhelpful which lets the place down. They have a can't be bothered attitude. The pub is nice with a lovely beer garden to sit in with good reasonably priced food. The No. 83 bus takes you straight to Wembley but getting back was a 2 hour wait. No taxis and no buses despite what the timetable says. All in all its ok for the money I suppose.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rossie_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fox_Goose_Manager, General Manager at The Fox & Goose Hotel, responded to this review, 14 July 2014
Dear Rossie

I am so sorry that you felt that the reception team were rude. We train and work hard at setting our service skills high and there are no excuses here for a 'bad' day. Please accept my apologies and hope it will not deter you from staying here again. Please call me directly at the hotel should you need to discuss further.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Tamworth, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 July 2014

Stayed here following a fantastic day at Wimbledon!!

Clean friendly hotel, in a great location. Free parking, a 5 min walk to Hanger Lane Underground station, and after a fun packed at Wimbledon we crashed out on a very comfortable bed.

Great value for money, and would definitely stay here again when coming back to London.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank 11Rob_Lou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fox_Goose_Manager, General Manager at The Fox & Goose Hotel, responded to this review, 14 July 2014
Dear 11Rob-Lou
Thanks for dropping a line on TA.
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Cardiff, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 June 2014

I do not normally write reviews, but felt I had to on this occasion.

Myself and a friend went to London this weekend and found this hotel prior to travelling as it was only 20 minutes tube into the centre of London. We were welcomed by the Manager and the staff were all very warm and welcoming. The hotel is exactly as it shows online, in fact probably better. The rooms are immaculate and the bed was a memory foam which was so very comfortable. Our meal in the evening was excellent (I had the black pudding scotch egg and calves liver which I would recommend) and the serving staff were very attentive. Breakfast was also of the same high quality. There is a lovely garden with heating and lighting which was a pleasure to sit in. The price was reasonable when you consider how closely you are to the centre of London. I will definitely recommend this hotel to my friends and will return again when I visit London next.

Thank you to the Manager and staff for making our stay so enjoyable.

Best Wishes
Nicki and Jacqui

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nicki F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fox_Goose_Manager, General Manager at The Fox & Goose Hotel, responded to this review, 14 July 2014
Dear Nicki

You should write reviews more often. You really are very good at it!! Thanks for all your kind words and hope to see you in the future.
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Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 June 2014 via mobile

Great staff.. great room! Upgraded for free to a club room on hearing it was my wife's 50th birthday treat two days running around London. 25 mins on the tube to Tottenham Court Road and 7 mi diesel walk from Hangar Lane Tube. Bed the size of a playground and a shower that would fit 4 people. Great stuff. . Recommended@@

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Dids R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fox_Goose_Manager, General Manager at The Fox & Goose Hotel, responded to this review, 14 July 2014
Dear Dids R

Happy Anniversary!
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Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 June 2014 via mobile

I was worried we'd be staying in an out of the way pub that would end up a pretty ropey stay... we're we surprised! !
Club room upgrade for free. . Bed like a playground and shower to fit 4 people in or may be just take a jog round! 7 mins to the underground and 25 mins to get to Tottenham Court Road. Clean, well priced, great staff. My only gripe. . Tried to charge 15 pounds for two slices of toast and two flat white coffees.. only had presets on the till and couldn't input just toast. When suggested we pay instead for one continental breakfast the lovely Girl said yes and took £ 7.50! HIGHLY RECOMMENDED.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Dids R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fox_Goose_Manager, General Manager at The Fox & Goose Hotel, responded to this review, 14 July 2014
Dear Dids R
Thank you for your great review and I'm delighted you had a good stay here. The charge of £15 is for two persons is for the full use of our continental buffet, fruit salad, yoghurts, fresh fruit, juice, pastries, cold meats and ham, cereals, tea and coffee and toast! Thank goodness, the team member sorted it for you.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 June 2014 via mobile

The staff were very helpful. The room was clean and had a very comfortable bed and tea & biscuits. Good location for wembley although travel back on the bus was not a good experience. The hotel was very reasonably priced but we though breakfast was expensive do we didn't have it. Would definitely book this hotel again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rachwhit1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fox_Goose_Manager, General Manager at The Fox & Goose Hotel, responded to this review, 14 July 2014
Dear Rachwhit1
Really pleased you liked your room and hope to see you in the future.
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Leamington Spa, United Kingdom
Level Contributor
48 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 June 2014

I have stayed here many times now. Rooms very comfortable with plenty of tea, coffee etc. Always good to have biscuits on the tray! I stayed for 2 nights, due to attending the England v Peru match. I pre-booked well in advance and on the second night it was the boxing match at Wembley. I didn't go to that but the hotel was busy. I heard no noise from people coming back. Its very handy for Hanger Lane tube (Central Line). Just a few minutes walk away. As always the no. 83 bus stops right outside the Hotel and Wembley.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MichelleJoanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fox_Goose_Manager, General Manager at The Fox & Goose Hotel, responded to this review, 14 July 2014
Dear Michelle
How right you are about the closeness of Wembley. From our hotel you can see the stadium and its so easy to get there by the bus, taxi or if your feeling energetic 'shanks pony'! Thanks for your constant patronage.
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Additional Information about The Fox & Goose Hotel

Property: The Fox & Goose Hotel
Address: Hanger Lane | Ealing, London W5 1DP, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#30 Best Value Hotel in London
#211 Romantic Hotel in London
#250 Family Hotel in London
#332 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Fox & Goose Hotel 3*
Number of rooms: 73
Official Description (provided by the hotel):
This attractive, traditional hotel has a typical English pub with terrace and garden, all just 3 miles from Wembley Stadium and Arena, and 6 miles from Central London. The Fox & Goose hotel is 10 miles from Heathrow Airport and 5 minutes' walk from Hanger Lane Underground Station (Central Line). Its excellent transport connections make the hotel ideal for business travellers and tourists. The comfortable rooms are air conditioned and have excellent facilities. The pub serves traditional meals, and during winter you can enjoy the cosy open fireplace. The Fox & Goose is 12 minutes by car or 15 minutes’ Tube journey from Loftus Road, home of Queens Park Rangers FC. Guests can enjoy free private parking on-site, and there is a 24-hour front desk and free Wi-Fi throughout the building. ... more   less 
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Also Known As:
The Fox And Goose Hotel
Fox Goose Hotel
Fox Goose London
Fox And Goose London

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