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All reviews charterhouse square barbican tube station smithfield market quiet square club room lovely hotel st pauls building work walk in shower standard room mini bar reception staff cooked breakfast coffee machine great shower comfy bed lovely room
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Reviewed 23 September 2013

We stayed here last week for one night. We were aware that refurbishment work was going on, and were prepared for a little disruption. We arrived late and were upgraded to a better room, which was unexpected. The room was well furnished, but we were left wondering whether the refurbishment work was completed. No towel rails in the bathroom, no way of getting the steam out of it without leaving the door open, and no shaving point or mirror, andhe inside of the wardrobe was covered in white dust - we only realised it when we put our clothes on the next day. Breakfast the next day was OK, but we did wonder where they source their eggs. Tasteless and very pale yokes - surely they could get better eggs given what they charge for breakfast?

Room Tip: Wait until the refurbishment work is completed!
  • Stayed: September 2013, travelled on business
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1  Thank edm1887
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2013 via mobile

Thankfully, this was a work trip and someone else was paying. At almost 400 pounds a night for a standard room, this hotel was hugely disappointing and I wouldn't want to pay more than 150 pounds a night. The room is poorly laid out (no towel rails, no bedside light switches), the shower was cold on the last morning, the toiletries were absolutely appalling and the fire alarm was faulty and went off three times one night. On the good side, the staff were nice, the breakfast was good and the location was handy.

  • Stayed: September 2013
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Thank digitaljess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2013

This is a review for a stay in May 2011.

I had stumbled across the Malmaison, whilst on a walking tour of 'secret london' a few months ago, and had been instantly been drawn to its white exterior and its position within the pretty Charterhouse square, next to a former mental asylum. I was aware it was a sister to the Hotel Du Vin stable; and i had heard only good things about these so i was looking forward to a nice stay for my birthday. We were taking advantage of a special offer by which one spends £75 in the brasserie and the room is just £42 (including VAT)

We arrived into Moorgate station, which is about a 15 minute walk from the hotel, with Smithfield meat market right next door. In hindsight we should have got the tube to Barbican station, a mere 3 minute hop.

On entry, we were impressed with the sultry décor, deep purple and black dominating, with evocative artwork adorning the walls, which was in stark contrast to the pretty street scene outside. The check-in was excellent, the unobtrusive small talk seemed genuine.

The lift and corridor continued the sultry look, and things were looking positive - until we opened the doors to our standard room. All the good work so far had been washed away in a moment. The scuffed walls and unloved furniture were unexpected, and the rich colours which greeted us in the lobby were replaced with uninspiring white and in the bathroom, a downright nasty red patterned shower curtain. We started to unpack; we were still getting a great deal of course; A nice meal in my favourite part of London.

Then, the noise started - the noise which was to ultimately save our stay. From the bathroom, behind the walls, came a continuous squealing, the water pipes I presume; which lasted for an hour and became impossible to ignore and started to irritate. I popped down to reception to make them aware; and without hesitation or any interrogation, we were promptly upgraded us to a room on the lower floor. It was handled very well by the staff and from that moment our stay was exceptional. The new room was so much better, large and well designed, and a lovely big bath. The rack rate on the new room seems to be only £25 more - it was worth double our original.

The bar and restaurant were fantastic; attentive and knowledgeable staff, and a colour scheme every bit as dramatic as the hotel lobby. The food was very good, the extensive wine and cocktail lists a pleasure to browse though.

A great stay all in all, and at a great price; but would be advised to pay that little extra for a superior room.

  • Stayed: September 2013, travelled as a couple
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Thank UnravelledTrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2013

We've been staying in Malmaison hotels across the UK since 1997 and this one (when the refurbishment is finished) will be a feather in their cap.

Our room on the 6th floor was great value for central London and very quiet. Yes, the hotel is being refurbed, and the persistent smell of paint and glue can give you a headache after a while, but this is all transitory and will hopefully be gone by the next time we visit.

It's very well located, just a few minutes from either Barbican or Faringdon tube stations. There are some superb places to eat and drink, again within walking distance if you do want to get away from the paint smell.

If you fancy trying an unusual cocktail, ask for the Black Forest Gateau martini - I first had these at the Leeds Mal and they are superb...but on a 'secret cocktail list', so I'm letting you in on the secret!

We'll definitely use this hotel again when we need somewhere central and good value to stay in London.

Room Tip: Higher is always better!
  • Stayed: September 2013, travelled as a couple
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Thank LFB_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2013

Was incredibly confy. Great hidromassage shower. I feelt like in baby cot in that bed! And we couldn't believe that we found great wine and massage oils ... By the way, 5* staff, thank you Marta and Georgina.

  • Stayed: September 2013
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Thank Nieves9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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