We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fabulous position”
Review of Malmaison London

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Malmaison London
Ranked #222 of 1,076 Hotels in London
Certificate of Excellence
Reviewed 27 May 2014

Friendly staff. Room was excellent size with a few great touches such as Nespresso coffee machine. Brilliant location for acessing the south bank via the Millenium Bridge. Will definitely come back as so met our needs.

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank scotsgirlCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malmaison L, Manager at Malmaison London, responded to this reviewResponded 13 June 2014

Thank you for your recent review following your stay with us at the London Mal. We hope to meet (and exceed!) your needs again in the future.
Best Wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,593)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,102 - 1,108 of 1,593 reviews

Reviewed 23 May 2014 via mobile

Have stayed at Other a Malmaison hotels before but this was the first time at Charterhouse Square. Fantastic quiet location with a pretty green at the front of building... but easy access to all the fun stuff. Room was amazing, staff all smiling and helpful... They truly made it a special occasion for my fiancé's 40th birthday with a few special touches.
Great breakfast with the most awesome Bloody Mary's!
We didn't want to leave!!

Stayed: May 2014, travelled as a couple
Thank MissSallySunshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malmaison L, Manager at Malmaison London, responded to this reviewResponded 13 June 2014

Thank you for choosing the London Mal for such a special celebration, we were delighted to be a part of it and hope you find another "excuse" to come and visit us in the not too distant future.
Best Wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2014

We were coming to Clerkenwell for a party and decided to treat ourselves. Booked on line for a very reasonable rate (City Slicker) with an upgrade option added at half price if available, which it was, and a free cocktail each. Very nice room (Club) with lots of nice touches plus a huge TV to catch a bit of the FA Cup Final. Very comfortable bed and magnificent shower. Good bar with a very amusing barman. Trying to find an excuse to go back already......

Room Tip: Look out for the possible upgrade option - cost me £20 more and I was very pleased with the result
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kevjacks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malmaison L, Manager at Malmaison London, responded to this reviewResponded 13 June 2014

Thank you for your review following your recent stay with us. Fantastic to hear that our barman left a lasting impression with you.
Come back and see us soon.
Best Wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2014

Stayed for one night this weekend, staff were excellent from reception to restaurant to bar. We were able to check in early and even have the pick of two rooms. Tucked away on Charetrhouse square this is a place I would definitely stay at again. Only small grumble was there was no comp water in the room, but on the plus side you do get hassle free WiFi :)

Stayed: May 2014, travelled as a couple
Thank Jonathan c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malmaison L, Manager at Malmaison London, responded to this reviewResponded 19 May 2014

Dear Jonathan,
Thank you for your positive review of your stay with us. We do hope we can welcome you back to Mal soon.
Best wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2014

I stayed at the hotel one night for a business trip. Not only was the food overpriced and mediocre, but the customer service was appalling. The fire alarm in my room went off every 20 mins until midnight. When I complained the next morning, I was told sorry and manager would email me. I've still not received an email. I felt like the least they could have done was offer me a coffee for not sleeping the whole night. I would strongly advise to spend your money on a place that is worth the cost and understands customer service.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Stefan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malmaison L, Manager at Malmaison London, responded to this reviewResponded 19 May 2014

Dear Stefan,
We do sincerely apologise for the inconvenience caused.
We would like to make this right for you and would appreciate if you could contact our Front of House Manager, Billal Peerbocus, directly on lfrontofhousemanager@malmaison.com
The faulty fire panel was unfortauntely beyond our control and we would like to assure you that an engineer was onsite by 1am to resolve the issue on the fire panel.
We look forward to hearing from you.
Yours Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2014

I've read a couple of dissappointing reviews about this hotel which I cannot agree with. I was particularly puzzled when the man from the USA complained of construction work waking him at 4.00a.m. Work is not allowed to start before 8.00 just about anywhere in London! We stayed overnight in a club room dor my son's nearby wedding. We didn't really need a hotel as we only live 20 miles away, but we thought it would make it special. This was definitely the case. Although I'm 62 I like the 'funky' image and quirky decor of the hotel, and is a nice change from bland corporate places. Staff we very friendly and efficient and managed to have our room ready for us early to get changed. It's quite pricey here, but I'm not sure that you'd get anything like this for less money.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank goa127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malmaison L, Manager at Malmaison London, responded to this reviewResponded 19 May 2014

Thank you for your recent review following your stay with us. We're so pleased that you chose Malmaison for such a special occasion and we're glad we exceeded your expectations.
We hope to welcome you back to London Mal soon.
Best Wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2014 via mobile

The location is great and the area too near Smithfield Market is very handy as is Faringdon tube station. Rooms tastefully furnished and very modern. Bathrooms large with a super rain shower and well stocked toiletries. The hotel is in a quiet square, very convenient

Stayed: May 2014, travelled as a couple
Thank GRT7V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malmaison L, Manager at Malmaison London, responded to this reviewResponded 19 May 2014

Thank you for your recent review of your stay with us, we do hope that we can welcome you to back to the London Mal soon.
Best wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these London hotels
Clerkenwell
The Zetter Hotel
The Zetter Hotel
#211 of 1,076 in London
902 reviews
Clerkenwell
Citadines Barbican London
Citadines Barbican London
#389 of 1,076 in London
705 reviews
City of London
London City Suites By Montcalm
Show Prices
Show Prices
Show Prices
City of London
The Montcalm at the Brewery London City
Clerkenwell
The Rookery Hotel
The Rookery Hotel
#247 of 1,076 in London
565 reviews
easyHotel Old St / Barbican
#639 of 1,076 in London
1,567 reviews
Show Prices
Show Prices
Show Prices

Been to Malmaison London? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Malmaison London

Address: 18-21 Charterhouse Square, London EC1M 6AH, England
Region: United Kingdom > England > London > Clerkenwell
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#165 Luxury Hotel in London
#184 Romantic Hotel in London
#266 Business Hotel in London
Price Range: £105 - £248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison London 4*
Number of rooms: 97
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Agoda, getaroom.com, TripOnline SA, Ebookers, HotelsClick, 5viajes2012 S.L., Evoline ltd, HotelQuickly and Cancelon so you can book your Malmaison London reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Malmaison London Hotel London
Malmaison Hotel London
London Malmaison Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing