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“Disappointed”
Review of Malmaison London

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Malmaison London
Ranked #261 of 1,069 Hotels in London
Certificate of Excellence
London, United Kingdom
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Disappointed”
Reviewed 14 August 2014

We spent a night at Malmaison, Charterhouse Sq., London, and was not terribly impressed! Having stayed in the Glagow Hotel I was expecting something exceptional and was very disappointed. The room had the smallest (and it was tiny) double bed I've ever slept on, the T.V. was enormous though, sadly we couldn't sleep on that! Another pointer for the hotel, bath robes really are essential for guests!!! Additionally, whilst it may seem irrelevant to Hotel management, polished shoes for all staff create the right impression, the bar staff footwear was filthy!!! Overall, I'd never waste money again on Malmaison London. Much better value elsewhere.

Room Tip: No idea if Malmaison has 'good' room however, Charterhouse is a historic and fascinating are...
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Riverskies06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malmaison L, Manager at Malmaison London, responded to this review, 18 August 2014
Thank you for taking the time to provide us with your feedback, we are disappointed not to have provided you with an exceptional stay. The hotel is an historical building, and therefore the rooms are all different shapes and sizes. It is possible to upgrade to one of our gorgeous club rooms on check in which feature added luxuries such as dressing gown and slippers.
We hope to have the opportunity to exceed your expectations next time.
Best Wishes
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (249)
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English first
Dublin, Ireland
Level 6 Contributor
172 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 14 August 2014 via mobile

We enjoyed a two night stay and could'nt have found a better location whether from perspective of logistics - Underground (Barbican), adjacency to Liverpool St & Stansted Airport connections - or local attractions such as Smithfield and so many great restaurants, walks, etc. We felt somewhat cheated that our easily accessible ground floor room left us limited space to manoeuvre and lacked decent storage or wardrobe space (given that only wardrobe contained a welcome ironing board and a minibar and safe). Hard to credit too that a room with a double bed lacked light switches at either side of the very comfortable bed! The location and the efficient staff trumped expectations that we'd have for price and tight squeeze in double room.

Stayed August 2014, travelled as a couple
Helpful?
Thank DeirdreD68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malmaison L, Manager at Malmaison London, responded to this review, 18 August 2014
Thank you for your comments regarding your recent stay with us, we very much appreciate your feedback. Whilst we are limited by the historical building and size and shapes of the room, we are delighted that our staff were able make up for these and hope to welcome you back to the London Mal soon.
Best Wishes
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Surrey
2 reviews
Reviewed 14 August 2014

My hubby treated me to a night in malmaison which was fabulous. Right up my street in decor, trendy but calm and relaxing. I'm a graphic designer, so it's all about the cool ambience for me. I'd love to visit more now.

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank andreanelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level 5 Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 August 2014

I stayed at this hotel with my girlfriend as a birthday treat, and i must say it really was a treat.
The location is close to the underground station and the famous Fabric nightclub with limited parking outside.
The rooms are sooooo cool, very very boutique, the bed was amazing as is the bathroom.
Breakfast was really good although a tad disorganized at the time we went down.
I loved this hotel and will 100% stay again...you should check it out.

  • Stayed May 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank KevinAmiss74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malmaison L, Manager at Malmaison London, responded to this review, 18 August 2014
Dear Kevin,
thank you for taking the time to write a review following your stay with us. We are thrilled that you had such a fabulous time and thank you for your recommendation. We hope to welcome you back soon.
Best Wishes
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Derby, United Kingdom
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 August 2014

Been going to this hotel for years , the new decor is not to our taste it feels more like a kitchen than a luxury sexy hotel as its marketed
That said , staff nice , service ok , room service excellent , clean , excellent comfy bed

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Jo W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malmaison L, Manager at Malmaison London, responded to this review, 18 August 2014
Thank you for your review following you recent stay with us. We are disappointed not to have provided the perfect Mal stay, which I'm sure you're used to as loyal guest. I do hope we have the opportunity to wow you again in the not too distant future.
Best wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maldon, United Kingdom
Level 6 Contributor
207 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 8 August 2014

Our sons booked us in here as part of my wife's birthday treat and we had a stunning overnight stay. We were very well looked after from when we dropped our bag off at midday until we returned in the evening for a cocktail with the rest of the family. The room (209) was very individual and they even gave my wife a slice of cake with "Happy Birthday" engraved on the plate in chocolate. The setting in Charterhouse Square is very peaceful and a super location. The only slight moan was the brusque service from the waitress at breakfast but this should not distract from an otherwise excellent stay.

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank don w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malmaison L, Manager at Malmaison London, responded to this review, 18 August 2014
Thank you for taking to time to offer a review of your birthday stay with us. We're delighted that you enjoyed your time with us. Your comments regarding breakfast have been discussed with the time to ensure a great Mal service for guests in the future.
Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anglesey
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 August 2014 via mobile

We arrived with a very warm welcome and help with our bags, we checked in very painlessly, and went straight to our beautiful room, which was very clean and very cool. That night we experienced difficulties with the air conditioning, someone came right up to sort it out, it wasn't quite right, and we were a bit hot that night. The next day we told the lovely concierge man that the air con wasn't working very well and so he moved us to a club room! He went out of his way to tell us he had moved our rooms too, and the luggage was moved for us as well. The situation could not have been dealt with in a better way, and we shall definitely be returning! Thanks for a fantastic stay!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank angleseysara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malmaison L, Manager at Malmaison London, responded to this review, 18 August 2014
THANK YOU for your delighted review following your stay with us. So pleased that we were able to rectify the issues and you were able to enjoy your stay! I do hope it won't be too long until we can welcome you back.
Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Malmaison London

Property: Malmaison London
Address: 18-21 Charterhouse Square, London EC1M 6AH, England
Region: United Kingdom > England > London > Clerkenwell
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#185 Romantic Hotel in London
#192 Luxury Hotel in London
#196 Family Hotel in London
#267 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Malmaison London 4*
Number of rooms: 97
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Also Known As:
Malmaison London Hotel London
Malmaison Hotel London
London Malmaison Hotel

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