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“Peaceful Location, but lively area”
Review of Malmaison London

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Malmaison London
Ranked #263 of 1,069 Hotels in London
Certificate of Excellence
Stanley, Falkland Islands
Level 6 Contributor
75 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“Peaceful Location, but lively area”
Reviewed 15 October 2006

Stayed here for 3 nights on business/pleasure. I'm a fan of the chain and I was impressed by initial impressions, especially the ancient and quiet location - unexpected only a few dozen yards from London's meat market. The square its in is closed at night so no traffic.

The big letdown was the poor service at meals. Something was going wrong between the waiting and kitchen staff. As a party of twelve, the soup was produced and then we waited 10 minutes for the pate to arrive. So the soup was cold. Fillet steaks got mixed up - they couldn't tell which was well done and which was rare. No plates at breakfast. Things like that indicate sloppy management in that area.

On the plus side, the internet access was easy to use - plug and play/work. I also like having an ironing board and iron in the room.

  • Liked — internet access
  • Disliked — sloppy waiting service
  • Tips/Secrets — make sure they charge the quoted rate
  • Stayed September 2006, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Peterscot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (249)
Date | Rating
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English first
Nottingham, England
Level 6 Contributor
175 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 27 August 2006

Consistently excellent - stylish modern design throughout, efficient staff, wonderful breakfast (good buffet, plenty of healthy options & an excellent cooked menu). Excellent location, minutes from the Barbican tube station, two stops from Kings Cross, which makes it easy to get to the West End and 10 minutes walk from St. Pauls & Tate Modern. My only gripe would be the variety of room sizes, which can range from large to quite cramped. I wouldn't pay the hotel tariff, which is very high & doesn't include breakfast, but if you can get it for a reasonable price (Superbreak - £220 for 2 nights B&B - less 10% if you book with a Shell Visa card!), I don't believe it can be beaten for quality and is better than many 'so-called' 5 star hotels.

  • Liked — Stylsih
  • Disliked — High prices if you book through the hotel direct
  • Tips/Secrets — Book through a travel agent for a good price
  • Stayed July 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TerraIncognito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dublin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 August 2006

I couldn't disagree more with the last review, the Mal is fab!
The food is excellent, the staff wonderful, yes a few a young, but helpful, smiley and nothing is too much trouble. Did not look down on anybody.
Can't wait to go back, if i get a chance, but ask for a front room as the view over the square is fab!

  • Stayed July 2006, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Clils
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2006

i stayed at malmaison for about 45 nights over a period of 3 months apr to june 2006 as a business traveller.

the good :

1) rooms are spacious comaped to london standards and being a relatively new hotel the furnishings are still not too worn down

2) very close to the farringdon and barbican tube station and fairly close to st. pauls as well so good tube connectivity

3) free broad band (not wire - less though :(

the bad:
1) some of the senior staff on the counter etc. are very hoity toity, since the hotel is frequented by the local celebrities, they kind of look down upon business travellers ,esp asian ones.

2) they say the toiletries are free for customers to take, but personally i found the toiletries to be substandard and no range (only soap, liquid soap, body cream, bath oil provided)

3) gym has a tread mill, an ellptical trainer and a stepper and a very small area to stretch, a dumbell rack with 10kg being the larget dumbell, very small and very cramped

4) food very average, pricing not too high, nothing great around the place as well

5) small little lobby, might have been classy when constructed but now with wear and tear doesnt feel comfortable to lounge around in, so back at the hotel , other than a little bar downstairs there is nothing one can do outside the room.

6) for a chain hotel, no loyalty rewards etc. :(, if they want to attract frequent travellers they dont show it in any way

7) one has to bring the laundry down to the reception

8) no views from the rooms, the ones in the front aleast have two windows, ones to the back have only a one little window

9) corporate rate 175 usual rate about 195, fairly expensive for a 3 start hotel with no facilties and an average restaurant !!

10) the staff primarily consists of un-trained or on the job trained eastern european kids, dont have concept of service ingrained in them, so there is no uniformity of service

Stayed July 2006
Helpful?
2 Thank generalstuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level 5 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 July 2006

Lovely hotel, with great rooms and a firm but comfortable bed. Away from main tourist haunts but great for night out in Islington (less than 10mins on bus from stop 2mins from hotel) and and the City, Barbican underground also just 2mins walk.

  • Stayed July 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maz22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Malmaison London

Property: Malmaison London
Address: 18-21 Charterhouse Square, London EC1M 6AH, England
Region: United Kingdom > England > London > Clerkenwell
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#185 Romantic Hotel in London
#193 Luxury Hotel in London
#196 Family Hotel in London
#267 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Malmaison London 4*
Number of rooms: 97
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Also Known As:
Malmaison London Hotel London
Malmaison Hotel London
London Malmaison Hotel

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