Stayed here for 3 nights on business/pleasure. I'm a fan of the chain and I was impressed by initial impressions, especially the ancient and quiet location - unexpected only a few dozen yards from London's meat market. The square its in is closed at night so no traffic.
The big letdown was the poor service at meals. Something was going wrong between the waiting and kitchen staff. As a party of twelve, the soup was produced and then we waited 10 minutes for the pate to arrive. So the soup was cold. Fillet steaks got mixed up - they couldn't tell which was well done and which was rare. No plates at breakfast. Things like that indicate sloppy management in that area.
On the plus side, the internet access was easy to use - plug and play/work. I also like having an ironing board and iron in the room.
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- Also Known As:
- Malmaison London Hotel London
- Malmaison Hotel London
- London Malmaison Hotel