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“Excellent staff”

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Holiday Inn Express London-Limehouse
Ranked #365 of 1,090 Hotels in London
Cheshire UK
Level Contributor
69 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Excellent staff”
5 of 5 bubbles Reviewed 24 November 2013

Had planned to stay the weekend for an event, however a change of plans meant I had to check out early.

Staff were brilliant and checked me out a day earlier at no cost. Hotel is a short walk from the Docklands, safe and big car park on site (£10 per night), nice rooms with a free breakfast thrown in.

Get a room facing the rear as the main road can be quite noisy however a/c in the room help elevate that. Bathroom was clean with a nice powerful shower.

Subway is a few mins walk away, the area surrounding the hotel is busy so relatively safe to walk around.

Didn't expect much but was pleasantly surprised.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DJWCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExLimehouse, Manager at Holiday Inn Express London-Limehouse, responded to this review, 25 November 2013
Hi DJWCHESHIRE
Thank you for taking the time to give your frank feedback following you stay with us.
Thanks for your positive reviews about our hotel and we are pleased to hear that you have enjoyed staying with us .Considering reviews from our guests we are trying to improve more and more day by day .We have our windows glazed and really hard to get any noise in the room ,but considering your review we will have a look again to make sure our guests dont experience any noise issues .
thanks a lot for your positive reviews about the staff which have been forwarded to them .
Hope to see you back in future soon

Duty Manager
M Zeeshan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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893 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Ridgefield, Connecticut
Level Contributor
93 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 18 November 2013

After a trek from the Airport I had a very good stay for 2 nights at the hotel. Doing business in the docklands area.

The room was basic, very clean, a really great shower, a bit skimpy of the towel size. Bed was really comfortable, and I had a room with a couch that would act as a second bed. I think if you had 4 people in the room it would very claustrophobic, but for me it was just perfect. If I am back in this part of the world - I would definitely come back.

The staff were international, very helpful, getting taxis, food delivery etc. Close by there was a couple of good bars and a really great Indian Restaurant (Close to the DLR).

On the down side, the Wifi was a total disaster. The first night it barely worked, the second night - nothing. As a business traveler - WiFi is critical. And "BT has a problem" does not help!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExLimehouse, Manager at Holiday Inn Express London-Limehouse, responded to this review, 25 November 2013
Hi Mr Simon
Thank you for taking the time to give your frank feedback following you stay with us.We are happy to know that You enjoy staying in our hotel >your reviews about the staff will be forwarded to them ,as all staff work hard to make our guests stay comfortable .
Thanks again for choosing our hotel form your next stay .
We are very sorry about the Wi-Fi problem you have to face during your stay ,that is something we are working hard on and the problem is almost solved . Hopefully during your next stay you will have no problems with the wi-fi .
Thanks again for taking time to write a review .Hope to see you back again soon

DUTY MANAGER
M ZEESHAN
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Brussels
Level Contributor
767 reviews
208 hotel reviews
common_n_hotel_reviews_1bd8 257 helpful votes
4 of 5 bubbles Reviewed 18 November 2013

We reached the hotel from the Limehouse DLR station with just 10 minutes walking.
The area is not particularly attractive but the part near the Thames:Narrow street is quite nice; especially with a good weather. In this street there are 3-4 good restaurants.
The breakfast at the hotel was quite good (more or less as the other Holiday Inn Express).
The room was quite nice and confortable.

Stayed August 2013, travelled as a couple
Helpful?
Thank Rosario_it
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExLimehouse, Manager at Holiday Inn Express London-Limehouse, responded to this review, 25 November 2013
Hi Rosario-it
Thank you for taking the time to give your frank feedback following you stay with us.We are very delighted to hear you have a pleasent stay with us .We are always looking for our guest reviews to improve ourselves which ever area its neccessary.
Well we do have good restaurants around the area as you mention Narrow Street ,we have Lafiga , The Narrow ,The Grapes these are all good restaurants .We do have some chinese and Indian restaurants around .If yopu not planning to go out our staff can order food from reception as we have take away menus as well .
Well thanks a lot again for taking time out to write about us . Hope to see you back again soon .

Regards
Duty Manager
M Zeeshan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
82 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 17 November 2013

Stayed at this Hotel in Sept and whilst I understand the concept of a value for money hotel - - there is such a thing as taking it to the wire and I think you could say that about this hotel. Breakfast was average and so were the staff in general.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ArunsView
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExLimehouse, Manager at Holiday Inn Express London-Limehouse, responded to this review, 25 November 2013
Hi Mr ARYAABHAY
Thanks a lot for taking time out to write down your experience in our hotel . We are very sorry to hear your experience staying with us was not according to your expectations.Well Breakfast and staff is not trained to be just average should be a lot more than average .
Thanks for leaving this review we will see if more training is required for staff to meet the brand standards. We will arrange such training as soon as possible .
Breakfast Is one thing we are trying to get better keeping in mind all the reviews from our guests .
I hope you will give us another chance of proving ourself by staying with us .We are trying to improve with every positive criticism .
We are sorry again hope to see you back soon

Regards
M Zeeshan
Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 9 November 2013 credit card Amex Cardmember Review

The room was ok, recently renovated. But I found the staff a bit wooden and the bar/breakfast room felt a bit cheap. Also I was kept up by the rooms around me having a party. It is quite convenient for London City Airport though if you are travelling with only hand luggage.

Stayed October 2013, travelled solo
Helpful?
Thank CalchasR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExLimehouse, Manager at Holiday Inn Express London-Limehouse, responded to this review, 25 November 2013
Hi CalchasR
Thank you for taking the time to give your frank feedback following you stay with us.We are sorry that you found our staff bit wodden ,well that is not standard of our brand and hotel . We will arrange any neccesssry training reqired for the staff to get better and meet the standard of hotel and brand
Well about breakfast we are working hard on it to improve as it is our top most priority right now, as we understand good start of the day how important good breakfast is .
On the other hand its good that you like our room .We hope you will saty withus infuture and gives our an oppurtunity to serve you better .

Regards

Duty Manager.
M Zeeshan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore, Karnataka, India
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 7 November 2013

I stayed in the hotel for around 2 weeks, My feedback is as below
1. Breakfast - The breakfast was average with very limited options for vegetarians, so if you are vegetarian better not to prefer this hotel
2. The cleanliness in the rooms were good, however their were smelling carpets while my way to the reception from my room
3. Conveyance - The hotel is conveniently located near the Limehouse station with good connectivity inside the city

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samveg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 30 October 2013

Greeted by a very unfriend male Asian staff at reception, and then entered the tiny room.

Uncomfortable bed. Very noisy, can hear other people talking easily.

Followed with the poor quality break fast.

Two choice of sausages,
Egg,
Baked beans

No bacon, no mushroom.

Orange juice and apple juice.

Definitely will not visit again.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank superherolin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExLimehouse, General Manager at Holiday Inn Express London-Limehouse, responded to this review, 1 November 2013
Dear Superherolin

Thank you for taking the time to give your frank feedback following you stay with us. I'm sorry that you did not have a favorable experience - with regards to the breakfast: this is something that we are trying to get just right. We have listened to many pieces of feedback from guests and we are dedicated to making it better, not only as a hotel, but also as a brand. With regards to the unfriendly team member - I would very much appreciate if we could have an offline conversation so that I can investigate this further. We pride ourselves on customer service at Limehouse so if there is a team member development need I definitely like to identify it.

I hope that we can go some way to restore you faith in our hotel so I very much look forward to hearing from you: dlehoste@redefinehotels.com

Yours Sincerely,
Damien Le-Hoste
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express London-Limehouse

Property: Holiday Inn Express London-Limehouse
Address: 469-475 The Highway, London E1W 3HN, England
Phone Number:
Region: United Kingdom > England > London > East End / East London
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#309 Family Hotel in London
#357 Romantic Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express London-Limehouse 3*
Number of rooms: 150
Official Description (provided by the hotel):
Holiday Inn Express London-Limehouse hotel, 5 minutes' walk from Limehouse DLR and 5 miles from London-City Airport. The modern Holiday Inn Express London-Limehouse lies just outside the City of London and the Congestion Charge zone in the East London district of Limehouse. It's just a short walk to Docklands Light Railway(DLR) links for 20-minute journeys to central London and London-City Airport. The Holiday Inn Express London-Limehouse's 4 meeting rooms can be tailored to meetings for up to 20 people. You can hop on the DLR train for 5 minutes to Canary Wharf and Bank stations, and get to exhibitions and conferences at ExCel exhibition centre in just 13 minutes. There's wireless Internet throughout the hotel. Drive just 10 minutes to The O2 arena in Greenwich for live music and entertainment. You can buy a London Travelcard to get to the city's sights. ... more   less 
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Also Known As:
Holiday Inn Express London-Limehouse Hotel London

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