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“Theatre break”

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Holiday Inn Express London-Limehouse
Ranked #372 of 1,067 Hotels in London
Nottingham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
“Theatre break”
Reviewed 5 December 2013 via mobile

Had a great weekend in london and the hotel was really nice, staff was very good nothing was to much trouble rooms was good and very clean and a big plus side for me was the tube station is only a 5 minutes walk from the hotel would definitely stay here again. I will Definitely recommend staying here.

Stayed December 2013, travelled with family
Helpful?
Thank suewilliams44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExLimehouse, Duty Manager at Holiday Inn Express London-Limehouse, responded to this review, 10 December 2013
Dear Ms Sue Williams,

Thank you for taking your time commenting on your recent stay in our hotel.

I am very pleased that you enjoyed your stay and we look forward seeing you again!

Kind regards

Tibor Kurai
Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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913 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (114)
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Staffs, England
Level Contributor
331 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
Reviewed 30 November 2013

You know what to expect with Holiday Inn Express - budget prices, basic no frills services, and usually a reliable affordable option (assuming you don't have to pay anywhere near the standard £395 room rate advertised at reception! This one is 5 minutes walk from Shadwell DLR, so an easy trip into town and an end to end journey under 30 mins. However I had 4 issues - which put me off rating this higher: firstly the room was 13c and the heating fan, whilst blowing, would not change. Secondly the Wi-Fi in the room was so slow as to be unusable - very frustrating as I needed to do a bit of work late that night. Thirdly the walls are thin and I could hear the people next door - who were chatting till the wee small hours. And finally, when I raised all this in the morning, I didn't even get a "sorry" let alone any compensation. Not impressed - and sorry, this drops off my list now.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skyjockey99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express London-Limehouse, responded to this review, 18 December 2013
Dear skyjockey99,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by service you received from our hotel. I appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
58 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 27 November 2013

Comparing to other hotels in the surrounding, this can be considered as a good deal.

Rooms are cramped if you are going to go for the twin bed room but you can expect that from these low-price hotels.

Wi-Fi is somehow a struggle unless you are lucky with the BT coverage, I had to rely much on my O2 sim that I had to buy to stay connected.

Limehouse Metro (DLR) station is less than a 10 min. walk unless you have a car in which you will pay 10£ per night to use hotel parking.

Breakfast was considered good in both variety and quality.

Room Tip: Maximum is 2 per room from my point of view, otherwise it was will be quite a struggle to fit :)
See more room tips
  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hossam_Elgeneidy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExLimehouse, Duty Manager at Holiday Inn Express London-Limehouse, responded to this review, 10 December 2013
Dear Hossam_Elgeneidy,

Thank you for your effort commenting on your stay with us. We take guest's comment very seriously so we can continuously improve our service to increase customer experience.

Thank you for pointing out our negativities, one of them is our wifi service. Improving this service is currently in progress, we are introducing fibre optic network by the beginning of 2014.

Look forward seeing you again!

Kind regards

Tibor Kurai
Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire UK
Level Contributor
69 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 24 November 2013

Had planned to stay the weekend for an event, however a change of plans meant I had to check out early.

Staff were brilliant and checked me out a day earlier at no cost. Hotel is a short walk from the Docklands, safe and big car park on site (£10 per night), nice rooms with a free breakfast thrown in.

Get a room facing the rear as the main road can be quite noisy however a/c in the room help elevate that. Bathroom was clean with a nice powerful shower.

Subway is a few mins walk away, the area surrounding the hotel is busy so relatively safe to walk around.

Didn't expect much but was pleasantly surprised.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DJWCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExLimehouse, Manager at Holiday Inn Express London-Limehouse, responded to this review, 25 November 2013
Hi DJWCHESHIRE
Thank you for taking the time to give your frank feedback following you stay with us.
Thanks for your positive reviews about our hotel and we are pleased to hear that you have enjoyed staying with us .Considering reviews from our guests we are trying to improve more and more day by day .We have our windows glazed and really hard to get any noise in the room ,but considering your review we will have a look again to make sure our guests dont experience any noise issues .
thanks a lot for your positive reviews about the staff which have been forwarded to them .
Hope to see you back in future soon

Duty Manager
M Zeeshan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ridgefield, Connecticut
Level Contributor
92 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 18 November 2013

After a trek from the Airport I had a very good stay for 2 nights at the hotel. Doing business in the docklands area.

The room was basic, very clean, a really great shower, a bit skimpy of the towel size. Bed was really comfortable, and I had a room with a couch that would act as a second bed. I think if you had 4 people in the room it would very claustrophobic, but for me it was just perfect. If I am back in this part of the world - I would definitely come back.

The staff were international, very helpful, getting taxis, food delivery etc. Close by there was a couple of good bars and a really great Indian Restaurant (Close to the DLR).

On the down side, the Wifi was a total disaster. The first night it barely worked, the second night - nothing. As a business traveler - WiFi is critical. And "BT has a problem" does not help!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExLimehouse, Manager at Holiday Inn Express London-Limehouse, responded to this review, 25 November 2013
Hi Mr Simon
Thank you for taking the time to give your frank feedback following you stay with us.We are happy to know that You enjoy staying in our hotel >your reviews about the staff will be forwarded to them ,as all staff work hard to make our guests stay comfortable .
Thanks again for choosing our hotel form your next stay .
We are very sorry about the Wi-Fi problem you have to face during your stay ,that is something we are working hard on and the problem is almost solved . Hopefully during your next stay you will have no problems with the wi-fi .
Thanks again for taking time to write a review .Hope to see you back again soon

DUTY MANAGER
M ZEESHAN
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels
Level Contributor
824 reviews
215 hotel reviews
common_n_hotel_reviews_1bd8 265 helpful votes
Reviewed 18 November 2013

We reached the hotel from the Limehouse DLR station with just 10 minutes walking.
The area is not particularly attractive but the part near the Thames:Narrow street is quite nice; especially with a good weather. In this street there are 3-4 good restaurants.
The breakfast at the hotel was quite good (more or less as the other Holiday Inn Express).
The room was quite nice and confortable.

Stayed August 2013, travelled as a couple
Helpful?
Thank Rosario_it
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExLimehouse, Manager at Holiday Inn Express London-Limehouse, responded to this review, 25 November 2013
Hi Rosario-it
Thank you for taking the time to give your frank feedback following you stay with us.We are very delighted to hear you have a pleasent stay with us .We are always looking for our guest reviews to improve ourselves which ever area its neccessary.
Well we do have good restaurants around the area as you mention Narrow Street ,we have Lafiga , The Narrow ,The Grapes these are all good restaurants .We do have some chinese and Indian restaurants around .If yopu not planning to go out our staff can order food from reception as we have take away menus as well .
Well thanks a lot again for taking time out to write about us . Hope to see you back again soon .

Regards
Duty Manager
M Zeeshan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
82 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 November 2013

Stayed at this Hotel in Sept and whilst I understand the concept of a value for money hotel - - there is such a thing as taking it to the wire and I think you could say that about this hotel. Breakfast was average and so were the staff in general.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ArunsView
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExLimehouse, Manager at Holiday Inn Express London-Limehouse, responded to this review, 25 November 2013
Hi Mr ARYAABHAY
Thanks a lot for taking time out to write down your experience in our hotel . We are very sorry to hear your experience staying with us was not according to your expectations.Well Breakfast and staff is not trained to be just average should be a lot more than average .
Thanks for leaving this review we will see if more training is required for staff to meet the brand standards. We will arrange such training as soon as possible .
Breakfast Is one thing we are trying to get better keeping in mind all the reviews from our guests .
I hope you will give us another chance of proving ourself by staying with us .We are trying to improve with every positive criticism .
We are sorry again hope to see you back soon

Regards
M Zeeshan
Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express London-Limehouse

Property: Holiday Inn Express London-Limehouse
Address: 469-475 The Highway, London E1W 3HN, England
Phone Number:
Region: United Kingdom > England > London > East End / East London
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#309 Family Hotel in London
#357 Romantic Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express London-Limehouse 3*
Number of rooms: 150
Official Description (provided by the hotel):
Holiday Inn Express London-Limehouse hotel, 5 minutes' walk from Limehouse DLR and 5 miles from London-City Airport. The modern Holiday Inn Express London-Limehouse lies just outside the City of London and the Congestion Charge zone in the East London district of Limehouse. It's just a short walk to Docklands Light Railway(DLR) links for 20-minute journeys to central London and London-City Airport. The Holiday Inn Express London-Limehouse's 4 meeting rooms can be tailored to meetings for up to 20 people. You can hop on the DLR train for 5 minutes to Canary Wharf and Bank stations, and get to exhibitions and conferences at ExCel exhibition centre in just 13 minutes. There's wireless Internet throughout the hotel. Drive just 10 minutes to The O2 arena in Greenwich for live music and entertainment. You can buy a London Travelcard to get to the city's sights. ... more   less 
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Also Known As:
Holiday Inn Express London-Limehouse Hotel London

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