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“Good Location and Links”

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Ibis London Excel Docklands
Ranked #482 of 1,068 Hotels in London
GreenLeadersBronze level
London, United Kingdom
Level 5 Contributor
71 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Good Location and Links”
Reviewed 29 April 2014

Have stayed here now on a number of occasions and the hotel is very good at a very good price. Ideally located with quick links into the center of London you can't really go far wrong with this hotel.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review, 12 May 2014
Dear Ben,
As a frequent traveller and user of the ibis network, I am pleased to read that the ibis London ExCeL-Docklands has ensured your stays have been enjoyable and hassle free.
Thank you for taking the time to share your feedback and we look forward to welcoming you back in the near future.
Kind regards, Brian Opauka
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Weston Super Mare
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 April 2014

I was attending a conference at the Excel, so booked this hotel as it is very close. I stayed two nights. The rooms are small and the bed was very hard with a thin mattress, in the morings the bathroom smelt of drains!! When i mentioned this at the reception I was told that they have a problem with the drains! The breakfast was awful and not worth the money. I would not stay here again.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suezy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review, 28 April 2014
Dear Suezy,

I am disappointed to read that the ibis room product did not meet your expectations - please allow me to express my apologies.

As feedback and follow up is important to us, please contact me directly on H3655-GM@accor.com in order to investigate.

With regards, Brian Opauka
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Newton Abbot, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 April 2014

Good, easy check in even though they didn't have a record that we had paid by Tesco club card vouchers so tried to charge. Quickly rectified. Rooms were clean and tidy but small, showers were great. The children's beds aren't particularly good as they had a shelf directly over it for the full length so they could easily knock themselves. There was also a telephone wire across the bed where the pillow was so was dangerous. Needless to say we had to disconnect it. Lifts were slow and couldn't cope with the volume of visitors and key card deactivated so couldn't get into rooms after climbing 5 flights of stairs. Again quickly rectified. All staff were friendly and helpful. Ate in the restaurant in the evening, it was a limited menu but nice food and great service. Carla was our waitress and she couldn't do enough for us, making us and the children very welcome. She ensured our experience was great. The breakfast was good but was quite a chaotic layout and people were unsure of which way to go, and had to keep cutting in front of others to get the necessary items and again the area and layout couldn't cope with the volume of people.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leeann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review, 27 April 2014
Dear Leeann,

Thank you for taking the time to share your experience following your recent stay at ibis London ExCeL-Docklands.
I am pleased to read that the ibis room product met your expectations and that the staff looked after you - Carla is most gracious for your kind words about her commitment to ensuring your guests have an enjoyable experience in our restaurant.

With regards to your observations for breakfast, I have taken note of the feedback and will dicuss with the team to see how we can improve on this aspect of breakfast.

Once again, thank you and we look forward to welcoming you back in the near future.

Kind regards, Brian Opauka
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Level 4 Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 April 2014 via mobile

We were attending tony Robbins upw and stayed here . We Had good service from h manager and at the breakfast room. We had particularly good service from the Portuguese lady managing the restaurant and would like to commend her . She gave us outstanding service !

Stayed March 2014, travelled as a couple
Helpful?
Thank Adaroc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review, 22 April 2014
Dear Adaroc,
Thank you for taking the time to give us your feedback following your recent stay with us. It is always an encouragement for the staff to receive such positive feedback and rest assured that your acknowledgement will be shared with the team.
We look forward to welcoming you back in the near future.
Kind regards, Brian Opauka
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Milton Keynes, United Kingdom
Level 5 Contributor
78 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 15 April 2014 via mobile

Stayed in this hotel the night before London marathon so I can only give it a three star rating for value for money as the price was heavily inflated on the night (friends stayed the night after for less than half of what we paid!!). However that aside I think that the rooms were really nice clean and fresh, pleasantly surprised. There was really good wifi throughout the hotel which was fantastic. Breakfast was pricey but had no choice to pay it! The staff were just okay and probably the biggest reason the hotel isn't a great hotel. Weren't always entirely helpful or pleasant and waited an awful long time at check in whilst the one person on the desk was on the phone. I would however recommend this hotel if you can get it at a bargain price, I think I'm probably being harsh because it cost a lot of money!!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review, 22 April 2014
Dear Emily,
Thank you for taking the time to give us your feedback following your stay over the Marathon weekend.
Our priority is to ensure that our guests have a hassle free experience and we do our utmost to exceed expectations.
I will discuss your comments with the staff. I appreciate the fact that it was an extremely busy weekend in the area which was anticipated so please accept my sincere apologies if we failed in our normal high standards of service delivery.
I do hope, however, that you will give us the opportunity to welcome you back in the near future.
Kind regards, Brian Opauka
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Barwell, United Kingdom
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 13 April 2014

A girlfriend and I stayed here to attend a concert at the O2.
Car park was so secure with both an automated barrier and shutter.
Staff were very helpful & friendly.
Rooms were clean & very good value for money if you book early enough. Shower was excellent hot and powerful.
Hotel security was great as you had to use your room card to swipe the elevator before it would operate.
Breakfast was brilliant with plenty of choice for everyone.
If there has to be a negative it would be the menu on site as there really wasn't much choice, but with plenty of other choices close by on Canary Wharf it wasn't a problem.
The Emirates Cable Car are literally 1 minute away from the hotel front door and at only £4 a trip great value for money. (As long as your comfortable with heights).
I would definitely stay here again if attending the O2 again.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank suziqno3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review, 22 April 2014
Dear Suziqno3,

Thank you for giving us your feedback and sharing your experience with fellow travellers. I am very pleased to read that the staff looked after you during your stay and that we met your expectations.

The Cable Car to the O2 is a great way to get a good view of London if travelling on a clear day and the 8 minute ride can be done even cheaper with an Oystercard.

Once again, thank you for your kind words and we look forward to welcoming you back for your next visit to the O2 or ExCeL.

Kind regards, Brian Opauka
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis London Excel Docklands

Property: Ibis London Excel Docklands
Address: 9 Western Gateway | Royal Victoria Dock, London E16 1AB, England
Phone Number:
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#52 Green Hotel in London
#300 Family Hotel in London
#327 Romantic Hotel in London
#340 Business Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis London Excel Docklands 3*
Number of rooms: 278
Official Description (provided by the hotel):
Hotel ibis London Excel-Docklands with views over Royal Victoria Dock is ideally located 1 minute from the ExCeL Exhibition and Convention Centre as well as the Emirates Cable Cars to the O2 Arena. Only 25 minutes from Central London and within a short ride from London City Airport, Canary Wharf, Westfield Stratford shopping centre, the Olympic Park and historic Greenwich. Enjoy our traditional and contemporary dishes and snacks at our welcoming bar and restaurant. Paying parking available.Free WiFi throughout the hotel ... more   less 
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Also Known As:
Accor London Excel
Ibis London

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