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“Perfect location”

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Ibis London Excel Docklands
Ranked #476 of 1,077 Hotels in London
GreenLeadersBronze level
Reviewed 20 May 2014

We had a show to see at the O2 and this hotel was situated perfectly, hotel was clean, quiet tho the rooms weren't big we had booked well in advance so got a good rate. The DLR is efficient so getting around is not a problem. You get off the DLR at Custom House not where Ibis website states. Then it's a short walk to the hotel. We had a lovely breakfast at the cafe opposite at half the Ibis price. Next time we will have dinner at the adjoining Novotel on their terrace over looking the Thames. Don't expect 5star book early for the best rates and enjoy the cable car over the Thames from near the hotel.

  • Stayed: May 2014, travelled as a couple
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1  Thank Michele R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this reviewResponded 22 May 2014

Dear Michelle,
Thank you for your feedback following your recent stay with us. I am pleased to read that you had an enjoyable stay with us. As mentioned, the adjacent Novotel offers an outside space overlooking the Docks and they will of course be more than happy to welcome our guests.

As for access to the hotel, either Royal Victoria or Custom House are conveniently located within a couple of minutes walk from the hotel - my personal preference is Royal Victoria.
Once again, thank you for your valued feedback and I look forward to seeing you back in the near future.

Kind regards, Brian Opauka

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951 - 957 of 2,117 reviews

Reviewed 19 May 2014

Stayed with a friend for one night as going to the O2. Good location not too busy or noisy either. Check in quick, room clean. We did have a problem with drain in shower, water was not draining properly and smelt, which we mentioned on way out. We were assured it would be fixed when we got back. Even though it had ,it still smelt bad. We mentioned again at check out. Day after we got home had a email with full refund! Excellent customer service who care what you think. Would defiantly stay again. Beds were comfy, good price and breakfast good with lots of choice.

Stayed: May 2014, travelled with friends
1  Thank Kimh30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this reviewResponded 22 May 2014

Dear Kim,
Thank you for your feedback following your recent stay with us.

I am pleased to read that you enjoyed your stay with us and that we ensured a follow up of the incident you describe which eventually was rectified.

Once again, thank you and we look forward to welcoming you back in the near future.

Kind regards, Brian Opauka

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Reviewed 19 May 2014

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Accorhotels.com
Thank Aroush M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this reviewResponded 22 May 2014

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Reviewed 15 May 2014

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with Accorhotels.com
Thank 171Lizzie
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this reviewResponded 22 May 2014

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Reviewed 12 May 2014

Stayed here with a friend for 1 night in a twin room. The room was very clean and comfortable and the hotel itself was very modern. The bathroom was small but well designed and the rooms had everything you would expect from a budget room.

  • Stayed: April 2014, travelled with friends
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1  Thank Ifty1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this reviewResponded 22 May 2014

Dear Iftaker,
Thank you for your feedback following your recent stay with us. I am pleased to read that the ibis product met your expectations and we look forward to welcoming you back in the near future.
Kind regards, Brian Opauka

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Reviewed 11 May 2014

Stayed here to visit ExCell centre. Great views of the Royal Victoria Docks, Only 100metres from ExCell. Check in was fast and efficient. Comfy bed - really comfy, wife wanted to put it in our suitcase! Great bathroom and powerful shower. Didn't have any food here but there are plenty of outlets nearby. Parking in the Royal Victoria docks car park is a quid cheaper than the Hotels car park and only a few steps away.Recommended

  • Stayed: May 2014, travelled as a couple
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Thank MiseryGuts27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this reviewResponded 22 May 2014

Dear Reviewer,
Thank you for your feedback following your recent stay. I am very pleased to read that the staff looked after you during your stay and that you enjoyed the new ibis beds - these beds very thoroughly tested for flexibility, comfort and sensation before deployment throughout the network.
Feedback is important to us and I do hope we will have the opportunity to welcome you back in the near future.
Kind regards, Brian Opauka

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Reviewed 9 May 2014

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Accorhotels.com
Thank Dalva B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this reviewResponded 12 May 2014

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Additional Information about Ibis London Excel Docklands

Address: 9 Western Gateway | Royal Victoria Dock, London E16 1AB, England
Phone Number:
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#51 Green Hotel in London
#326 Romantic Hotel in London
#339 Business Hotel in London
Price Range: £55 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis London Excel Docklands 3*
Number of rooms: 278
Official Description (provided by the hotel):
Hotel ibis London Excel-Docklands with views over Royal Victoria Dock is ideally located 1 minute from the ExCeL Exhibition and Convention Centre as well as the Emirates Cable Cars to the O2 Arena. Only 25 minutes from Central London and within a short ride from London City Airport, Canary Wharf, Westfield Stratford shopping centre, the Olympic Park and historic Greenwich. Enjoy our traditional and contemporary dishes and snacks at our welcoming bar and restaurant. Paying parking available.Free WiFi throughout the hotel ... more   less 
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Also Known As:
Accor London Excel
Ibis London

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