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“Good value for money” 4 of 5 bubbles
Review of Ibis London Excel Docklands

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Ibis London Excel Docklands
Ranked #452 of 1,089 Hotels in London
GreenLeadersBronze level
Norfolk, UK
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Good value for money”
4 of 5 bubbles Reviewed 24 July 2014

Stayed here following show at O2 arena (on other side of Thames), travelled to the venue using the Emirates Air Line which is great fun and offers exellent views of the area, however possibly not the best choice as even though it is physically close you have to take public transport of some sort to return as the Emirates Air Line is closed after 9pm (huge queue for the tube). Booked the hotel early so got a reduced rate which made it very good value for London. Smart and clean hotel in an interesting location, had a marvelous view from our room over the dockland area. Hot night so left window open which unfortunatelly meant we were woken several times by planes taking off from City airport very close by. Staff very helpful and room adequate for overnight stay. Cooked help yourself breakfast OK and good value. If visiting O2 again would stay on same side of river so we could walk back. However would be excellent for Excel which is amost next to it.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank SteadyS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review, 31 July 2014
Dear SteadyS,
Thank you for choosing the ibis London ExCeL Docklands for your recent visit to the O2. I am pleased to read you enjoyed your stay and that the staff looked after you and I do hope we will have the opportunity to welcome you back in the near future.
Kind regards, Brian Opauka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (242)
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English first
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 23 July 2014 via mobile

Our first stay at the hotel since the makeover and was very impressed. Free wifi was good enough for basic emails and social media and the staff very friendly at check in. Our only issue was with the shower in our room, the connection was cracked causing some leakage and on one occasion the temperature did fluctuate high and low. All in all nothing to spoil our stay and would most definately stay here again.

Stayed July 2014, travelled with family
Helpful?
Thank Charles K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review, 31 July 2014
Dear Charles,
I am pleased to read that the ibis London ExCeL Docklands met your expectations and that you enjoyed your stay. Thank you for bringing the issue with your shower head to our attention for immediate follow up to avoid future occurance.
We look forward to welcoming you back in the near future.
Kind regards, Brian Opauka
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pijnacker, The Netherlands
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 20 July 2014

Hotel is quite easily accessible by car, which is pleasant for those of us who aren't used to driving on the left and want to avoid the busy and narrow urban roads. Parking (16 pounds /night) is available in the garage Ibis shares with the adjoining Novotel. The DLR station Royal Victoria is a few minutes' walk from the hotel, and one stop down you can change onto the Jubilee line which will take you downtown in about 15 minutes. O2 Arena is just 2 stops away on the underground, or you can take the Emirates Air Line.

Room was fine: good bed, decent bathroom, everything seemed clean and well maintained. There are plenty of options for food around. We went to Costa Coffee at the ExCel in the morning rather than the pricy hotel breakfast. Tesco and cash machine are right down the street.

Downside is that the hotel is right in the flightpath of London City Airport, so there are constantly planes flying overhead. We had no problem sleeping with the window open, but if you are sensitive to noise this might be a problem.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank preedijk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review, 31 July 2014
Dear Preedijk,
Thank you for taking the time to give us your feedback following your recent stay at ibis London ExCeL Docklands.
As a frequent traveller, I am pleased to read that the hotel and location met your expectations and that you enjoyed your stay.
For the benefit of other readers following your observations as to flights, I would like to confirm that London City Airport operates incoming and outbround flights from 06.30 until 22.00 hours.
Once again, thank you and we look forward to welcoming you back in the near future.
Kind regards, Brian Opauka
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Airdrie, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
3 of 5 bubbles Reviewed 19 July 2014 via mobile

We flew down to London city airport which was a short 10 minute drive to this hotel. £9 in a taxi. The staff were friendly and helpful. They were not English. The room was fine. Your bog standard budget hotel room. The bed was comfy, there was a telly and the window opened to let in air. However when entering the toilet, there was a foul smell coming from the drains. When using the sink in the morning to brush teeth etc, it took a very long time for the water to drain away (the plug was not in). The smell lingered in the toilet throughout our stay. In the evenings, we were woken several times as outside our hotel room there was a fire door and when someone went through this door and let it swing close behind them, which you do, the door made a very loud bang. This went on all through the night so each night we did not get a full nights sleep the 4 nights we stayed here. The wifi was very slow also. The location of the hotel was very good. Close to the DLR which took you into the centre of the city where you could catch connecting tube lines. There was a tesco express across the road from the hotel also which was handy. We had a great time in London. The only thing which let this hotel down was the noisy fire doors. They should invest in some soft closing hinges.

Stayed July 2014, travelled as a couple
Helpful?
Thank YoungKC28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review, 31 July 2014
Dear Young,
Thank you for choosing the ibis London ExCeL Docklands for your recent stay in London. I am pleased to read that you enjoyed your trip but obviously disappointed to read that you encountered issues with noise from a fire door. Please be informed that immediate and corrective action is taken to solve this issue and thank you for bringing this to our attention. We do not expect our guests to enounter such issues and we will always be happy to assist with any issues encountered during the stay of our guests.
Once again, thank you for taking the time to give us your feedback and I sincerely hope we will have the opportunity to welcome you back in the near future for a hassle free experience and a good night's sleep.
Kind regards, Brian Opauka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 19 July 2014

My wife and I have just returned from a concert at the O2 Arena and we stayed at the Ibis Hotel. The price was very good as we booked several weeks in advance. The rooms are spacious and clean and we had a pleasant view of the Victoria Docks. The choice at Breakfast is extensive with a very good selection of hot food and cereals or continental style if you prefer. Only a five minute walk from Victoria Park underground station and very handy for the O2 or the Excel Centre. Cannot fault the reception or the layout of the hotel. Happily recommend it to anyone.

Room Tip: There is achoice of a view of the O2 or the Victoria Docks. Either is good.
See more room tips
  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MM0580
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review, 31 July 2014
Dear Reviewer,
Thank you for choosing the ibis London ExCeL Docklands for your visit to the O2. I am pleased to read that you enjoyed your stay and the location and thank you for the recommendation.
I am also pleased to read that you took advantage of our early booking offer for your stay.
Once again, thank you and we look forward to welcoming you back in the near future.
Kind regards, Brian Opauka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 18 July 2014

Stayed here on business for one night. Check in was smooth and the room was standard Ibis. Bed was very comfortable and the bathroom pod was clean.

The bar menu was pretty expensive but this is London. Free Wifi and computer use was really convenient and the buffet breakfast was brilliant!

Very convenient for ExCel Centre and good service, would stay here again.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pete M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review, 31 July 2014
Dear Pete,
Thank you for choosing the ibis London ExCeL Docklands for your recent business trip. I am pleased to read that the ibis product met your expectations and that you enjoyed our service and buffet breakfast.
We look forward to welcoming you back for another stay in the near future.
Kind regards, Brian Opauka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis London Excel Docklands

Property: Ibis London Excel Docklands
Address: 9 Western Gateway | Royal Victoria Dock, London E16 1AB, England
Phone Number:
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#51 Green Hotel in London
#300 Family Hotel in London
#327 Romantic Hotel in London
#340 Business Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis London Excel Docklands 3*
Number of rooms: 278
Official Description (provided by the hotel):
Hotel ibis London Excel-Docklands with views over Royal Victoria Dock is ideally located 1 minute from the ExCeL Exhibition and Convention Centre as well as the Emirates Cable Cars to the O2 Arena. Only 25 minutes from Central London and within a short ride from London City Airport, Canary Wharf, Westfield Stratford shopping centre, the Olympic Park and historic Greenwich. Enjoy our traditional and contemporary dishes and snacks at our welcoming bar and restaurant. Paying parking available.Free WiFi throughout the hotel ... more   less 
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Also Known As:
Accor London Excel
Ibis London

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