The hotels in London which call themselves as '5 stars', do not usually meet your expectation of the 5 stars hotel, if you have experience of such hotels outside London and the UK. This one is not an exception, although the hotel is fairly good, at least according to my experience of staying in London's hotels over the last few years.
There are a few areas where the hotel did not meet my expectation - the A/C was noisy (that affected my mark for Sleep Quality), one case related to coming back to me in time with the response on my request, also some equipment in the toilet probably is outdated. Also, I am not sure it was real value for money at least for me. But again - in general, this hotel is a good one comparing to what I have experienced in London before in the some price category. Also, I was requested by Hilton to provide my feedback after my stay, and the feedback was taken seriously, the management has followed up and responded quite quickly on all the points I raised - it was done in a very constructive and positive way.More
- Free Wifi