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“Great experience”
5 of 5 bubbles Review of The Bentley London

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The Bentley London
Ranked #263 of 1,090 Hotels in London
Certificate of Excellence
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great experience”
5 of 5 bubbles Reviewed 17 February 2014

The Bentley Hotel exceeded our expectations, the staff without exception were friendly and helpful.
The decor is lavish, the rooms welcoming and comfortable. We ordered breakfast in our room which was brought to us on a huge tray with everything one could ask for, the quality of the food was very high. The location is perfect for exploring London. We wish we could have stayed longer. We had a minor mishap with a noisy fan in our room which we didn't notice until we were trying to get to sleep, we telephoned reception and without hesitation we were moved with the help of two very friendly and apologetic staff, to our surprise we were upgraded to a suite. We had a very enjoyable weekend.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ellensabina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Bentley Lon... A, Operations Manager at The Bentley London, responded to this review, 25 February 2014
Dear Ellensabina,

Firstly, please accept our most sincere appreciation for your kind words regarding your recent stay with us.

I am happy to hear that your stay was very enjoyable and all our staff extended their best service hands in order to make your visit a pleasant and memorable one.

We hope to welcome you back in the near future.

Thank You
Kind Regards
Apurv Singh
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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746 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (91)
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English first
Richmond, BC, Canada
1 review
4 of 5 bubbles Reviewed 14 February 2014

Great ambience, a feeling of old European grand luxury with the room setup and furnishings. Perfect central location with close access to Tube, eateries and food stores. I highly recommend for anyone staying in London!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Walter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Bentley Lon... A, Operations Manager at The Bentley London, responded to this review, 25 February 2014
Dear Walter S,

Thank you for your sincere feedback regarding your recent stay with us.I am glad that you enjoyed each aspect of the hotel and specially its location, which is its salient feature.

I hope you will give us many more opportunities in the future to extend our hospitality, which is best in its class.

Thank You
Kind Regards
Apurv Singh
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
1 review
4 of 5 bubbles Reviewed 9 February 2014

I was tired as it was late when I arrived and had changed into casual jeans/tshirt before I arrived (as it was a 2 hour train journey into london) and the staff made me feel a bit out of place for that when I arrived. However, the room, food and bar were excellent and the staff came upto the room on 2 occasions to help, both times were very helpful.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Charlton F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Bentley Lon... A, Operations Manager at The Bentley London, responded to this review, 25 February 2014
Dear Charlton F,

Thank you for your kind feedback regarding your recent stay with us. In regards to your feedback, regarding the impression you had gathered during your arrival, for which I can confirm that in all sincerity any member of the staff at The Bentley would not intend to extend such an impression to any of our guest who walk through our doors.I am sorry to hear if you gathered such an impression.

However,I am also happy to hear that you enjoyed the overall hospitality and specially the food and the service which definitely count towards the success of the hotel.

Looking forward to welcome you in the future.

Thank You
Kind Regards
Apurv Singh
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 8 February 2014

Had a lovely one night stay an business trip and would definitely stay again. Room was beautiful, staff were great.

Great amenities in the room, immaculately clean, and furnishings were lovely.

Only reason I am not giving 5 stars is because I had to wait 10 minutes before a staff member could be found to seat me in the restaurant (at 6.30pm, ot a soul in sight) and also the food (dinner and breakfast in room) was ok but not as nice as I would expect for a hotel of this calibre.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank halfkilo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Bentley Lon... A, Operations Manager at The Bentley London, responded to this review, 25 February 2014
Dear Halfkilo,

Thank you for your feedback regarding your recent stay at The Bentley. I am happy to hear that you enjoyed your stay with us and as a result given us a high ranking in all areas. I have also taken a note of your comments regarding the waiting time and food quality and will personally address to the relevant teams.

However, I am sure you will give us many more opportunities in the future to extend our hospitality and simultaneously enjoy the same.

Looking forward to welcome you.

Thank You
Kind Regards
Apurv Singh
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
2 reviews
5 of 5 bubbles Reviewed 4 February 2014

What an incredible hotel. Everything was wonderful. Staff were excellent and extremely friendly and helpful. We had a superb room and we could not fault our stay. We have already booked a further stay.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Dorothy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Bentley Lon... A, Duty Manager at The Bentley London, responded to this review, 10 February 2014
Dear Dorothy R,

Thank you for taking the time to post your comments about your experience at The Bentley. We are delighted that you enjoyed your stay with us and very much appreciate your kind words about our Team.We all look forward to welcoming you back again soon.

Kind regards,
Yulia Schornstein
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolverhampton
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 2 February 2014

Wow! What an absolute joy and pleasure!
Visited The Bentley with an amazon voucher for Champagne Afternoon Tea for Two.
Such beautiful surroundings, every single member of staff we encountered from Front of House to the waiting staff were efficient, polite and attentive without being intrusive.
Generous selection of cakes, scones, sandwiches, presentation was neat and plenty of tea available. We didn't feel rushed, we were able to relax. Even after we'd finished eating they offered us more tea!
The service was outstanding. Small things - offering to take our coats upon arrival then helping us put them back on at departure, pulling out seats, escorting us partway to the cloakroom rather than just gesturing in the direction - the entire visit from start to finish was a delight, It felt such a treat. There is so much to be said for service like this, it makes a visitor feel so uplifted.
So easy to find from Gloucester Road tube station.
Would love to stay here but the room rate is a little out of our price range, would not hesitate to return!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Fire_and_icicles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Bentley Lon... A, Duty Manager at The Bentley London, responded to this review, 10 February 2014
Dear Fire_and_icicles,

Thank you for your feedback regarding your recent visit to The Bentley. It is very warming for us to receive an evaluation like yours and to know that our efforts to provide superior service and hospitality are being represented in our team. I am very happy to hear that you had a wonderful experience with us. Once again thank you for your review and we will be looking forward to welcome you back in the near future.

Kind regards,
Yulia Schornstein
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basel, Switzerland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 2 February 2014 via mobile

Staff are great, the spa area is amazing and the rooms are very comfortable. I just love this hotel.

However, there are some signs of aging and I hope these will be addressed with an upgrade at some point.

I would still highly recommend this gem and I have some really special memories here.

Stayed March 2013, travelled as a couple
Helpful?
2 Thank Fred M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Bentley Lon... A, Duty Manager at The Bentley London, responded to this review, 10 February 2014
Dear Fred M,

Thank you for your recent visit to the The Bentley and your feedback.

Please accept our sincere appreciation for your kind words about the team, Spa and comfort of the rooms. I am so happy to read that you enjoyed your stay at The Bentley and took some special memories .Regarding the aging signs, may i please inform you that there is a planned refurbishment work which is currently undergoing and we hope you will experience the difference in your next visit.

Once again thank you for your review and we will be looking forward to welcome you back in the future.


Kind Regards,

Yulia Schornstein
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Bentley London

Property: The Bentley London
Address: 27-33 Harrington Gardens, London SW7 4JX, England
Region: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#54 Spa Hotel in London
#89 Business Hotel in London
#182 Romantic Hotel in London
#195 Luxury Hotel in London
#368 Family Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Bentley London 5*
Number of rooms: 64
Official Description (provided by the hotel):
The Bentley London is located in Central London. Our combination of delightful Deluxe bedrooms & Suites provide guests with a luxurious choice for their residential requirements. ... more   less 
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Also Known As:
The Bentley Hotel London
Hilton International London

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