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“Couldn't be faulted”

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Novotel London ExCeL
Ranked #299 of 1,089 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Reading,England
Level Contributor
77 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Couldn't be faulted”
5 of 5 bubbles Reviewed 11 November 2011

Fantastic service from the minute arrived to when we left. The staff always had a smile and were very attentive. As we had arrived fairly late we decided to have a meal in the restaurant, the food we thought was excellent.
Breakfast was also good with plenty of choice and was replenished on a regular basis.

Room Tip: Ask for a room with a view over the dock.
See more room tips
  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GRK56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this review, 12 November 2011
Dear Reviewer,

Thank you for staying at the Novotel London ExCeL, Royal Victoria Dock on your recent visit to London.

Your ratings about our cleanliness, sleep quality and service as well as the hotel in general are very much appreciated. Your kind comments have been shared with the hotel team.

I want to thank you again on behalf of the hotel staff for staying with us and sharing your experience on tripadvisor.com

We trust you will choose to stay with us on another visit to London.

Kind regards
Mark Hardy
Operations Manager
Novotel London ExCeL
Royal Victoria Dock
Email: h3656@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,167 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (271)
Date | Rating
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English first
Kiev, Ukraine
Level Contributor
56 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 8 November 2011

I like this Novotel, because it's location next to ExCel. So, when you participatin in exhibition or event in ExCel, you can't find more conveninent hotel for your stay. Yes, it's far from city center of London (by DLR with change), but it not hunting for leisure turists.

Room was not too big, but not small. Toiled separated from bathroom, which is small and I found it not so comfortable, but food for short stay.

Breakfast was very very nice with plenty of food to select from and of very good quality.

Bed is comfortable, rooms was clean and modern.

May recommend for these who attenting an event in ExCel, but not convenient if yoy plan to explore central London.

Room Tip: ask for rooms with view of the river
See more room tips
  • Stayed July 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roman D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this review, 10 November 2011
Dear Reviewer,

Thank you for taking the time to complete a review on tripadvisor.com, we appreciate your valued feedback.

We are delighted to see that you rated our sleep quality and cleanliness so highly and that you enjoyed your stay and breakfast in our Upper Deck Restaurant on Level 1.

The D.L.R. (Docklands Light Railway) is indeed close to the hotel and a great way to get to London City Airport (LCY) or alternatively Greenwich & Cutty Sark, Canary Wharf, Stratford (inc. Westfield Stratford City shopping centre) Thames River & Thames Barrier Park, Tower Bridge or Bank.

It’s always pleasing to read that guests enjoyed their stay with us and we look forward to welcoming you back to the Novotel London ExCeL, Royal Victoria Dock sometime in the future.

Kind regards
Mark Hardy
Operations Manager
Novotel London ExCeL
Royal Victoria Dock
Email: h3656@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weybridge, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 3 November 2011

Hotel is in an ok location but is let down by the food in the upper bar area

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jw290170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this review, 4 November 2011
Dear Reviewer,

Thank you for taking the time to write a review on tripadvisor.com following your recent stay at the Novotel London ExCeL, Royal Victoria Dock.

My apologies for any shortfalls in our Upper Deck Bar and I am sorry to hear that it did not meet your expectations.

Kind regards
Mark Hardy
Operations Manager
Novotel London ExCeL
Royal Victoria Dock
Email: h3656@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 1 November 2011

OK, so it's not in the heart of London but the DLR can get you there in half an hour and it is just perfect for an early morning flight out of London City Airport the next morning (short taxi or DLR ride).

We booked an internet special deal at just over a quarter the rate advertised in the hotel. At that deal it is brilliant value for London but the normal rates are exorbitant and aren't worth it. The rooms are clean and quiet; what you would expect from a good hotel chain. The service is OK and friendly enough and the breakfast of adequate quality and excellent quantity.

My one beef is the cost of internet access. There are computers for guest use in the lobby but they were monopolised by facebook surfing youngsters when all I wanted to do was check in for my flight.

  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karlshah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this review, 2 November 2011
Dear Reviewer,

Thank you for taking the time to complete a review on tripadvisor.com, we appreciate your valued feedback.

We are delighted to hear that you enjoyed your stay and rated our value and cleanliness so highly.

The D.L.R. (Docklands Light Railway) is indeed close to the hotel and a great way to get to London City Airport (LCY) or alternatively Greenwich & Cutty Sark, Canary Wharf, Stratford (inc. Westfield Stratford City shopping centre) Thames River & Thames Barrier Park, Tower Bridge or Bank.

We look forward to welcoming you back to the Novotel London ExCeL, Royal Victoria Dock sometime in the future.

Kind regards
Mark Hardy
Operations Manager
Novotel London ExCeL
Royal Victoria Dock
Email: h3656@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suisse
Level Contributor
100 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 31 October 2011

Clean and efficient with a nice deck on the water. It's not a five star but it doesn't claim to be and the prices are reasonable if not cheap. All the staff were friendly, helpful and efficient. The hotel was full, or nearly, and everything worked fine. Would I stay again? Yes.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelbsuisse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this review, 1 November 2011
Dear Reviewer,

Thank you for your kind words about our hotel. I was pleased to read your review and appreciate the feedback.

We strive to provide quality accommodation, value for money and a great guest experience - I appreciate you sharing your message with others.

I hope we have the opportunity to see you again in the near future and encourage you to spend more time in our great city during your next trip.

Kind regards
Mark Hardy
Operations Manager
Novotel London ExCeL
Royal Victoria Dock
Email: h3656@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weymouth
Level Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 28 October 2011

A friendly and modern hotel, close to the O2 arena, excellent travel links on the DLR into central London. Rooms are clean, of a good size with a good ensuit! Breakfast was a bit steep at £15 a head but saying that it's buffet style with a wide choice! It also has a small under cover carpark, rates are good for residents. To sum up, modern, clean but not the cheapest room rate!

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank georgedubi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this review, 29 October 2011
Dear Reviewer,

Thank you for staying at the Novotel London ExCeL, Royal Victoria Dock on your recent visit to London.

Your ratings about the Cleanliness and Service as well as the hotel in general are very much appreciated. Your kind comments have been shared with the hotel team.

I want to thank you again on behalf of the hotel staff for staying with us and sharing your experience on tripadvisor.com

We trust you will choose to stay with us on another visit to London.

Kind regards
Mark Hardy
Operations Manager
Novotel London ExCeL
Royal Victoria Dock
Email: h3656@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 26 October 2011

We stayed for 3 nights to take children to Science Museum, Zoo and Dr Who Exhibition.
We arrived at 1.30am Sunday morning, with two very tired kids. The car park was 'full' but the wonderful staff helped us 'squeeze' our car in to save us having to trek off to a car park, above and beyond the call of duty and very much appreciated by us all.
The hotel was lovely, nice, clean, rooms, breakfast excellent, nice area, very easy to get into central London, but the biggest asset for this hotel is the staff.
We stay in many hotels during the year both for leisure and business and I don't think I've ever encountered more pleasant staff for whom nothing was too much trouble.
I would highly recommend.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janeh1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this review, 27 October 2011
Dear Reviewer,

Thank you for taking the time to complete a review on tripadvisor.com, we appreciate your valued feedback.

Your review serves as a great motivator to the team here at the hotel and I am delighted to read that you had such an enjoyable stay with us. I will be sure to pass your feedback onto our staff.

I am also delighted to see that you rated our value, rooms, location, cleanliness, service and sleep quality so highly.

We look forward to welcoming you back to the Novotel London ExCeL, Royal Victoria Dock sometime in the future.

Kind regards
Mark Hardy
Operations Manager
Novotel London ExCeL
Royal Victoria Dock
Email: h3656@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel London ExCeL

Property: Novotel London ExCeL
Address: 7 Western Gateway, London E16 1AA, England
Phone Number:
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#43 Green Hotel in London
#219 Luxury Hotel in London
#248 Romantic Hotel in London
#260 Family Hotel in London
#291 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel London ExCeL 4*
Number of rooms: 257
Official Description (provided by the hotel):
A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available. ... more   less 
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Also Known As:
Novotel London Excel Hotel London
Accor London Excel
London Novotel

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