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“Decent conference hotel - great food and Thames terrace”

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Novotel London ExCeL
Ranked #273 of 1,078 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Reviewed 3 June 2012 via mobile

Stayed two nights for event at excel. Easy access from dlr and straight opposite excel centre. Room was average novotel, beige and same as everywhere globally. Service good. Air con worked well and fully opened window - good in summer. Breakfast good, ate at terrace restaurant overlooking Thames. Suprisingly good food although pricey. Gym basic but has sauna and steam room - was empty both times used. Wifi/net was pricey at £15 - the chain should get with other mid-price brands like radissons and give free wifi. Overall decent hotel.

  • Stayed: May 2012
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Thank TravellingBen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this reviewResponded 8 June 2012

Dear Reviewer,

Thank you for taking the time to share your feedback of the Novotel London ExCeL on tripadvisor.com

I am very pleased to learn you enjoyed our dining facilities and found the Tube and the D.L.R. (Docklands Light Railway) convenient. The nearest Docklands Light Railway station to the hotel is Custom House (for ExCeL) or slightly further away is Royal Victoria DLR station. Both stations are with walking distance of the hotel.

Novotel (UK) is currently reviewing our Wi-Fi offering and we hope to have an update soon.

Thank you for your taking the time to write your review on our hotel.

Kind regards
Mark Hardy
Operations Manager
Novotel London ExCeL
Royal Victoria Dock
email: h3656@accor.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,536 - 1,542 of 2,350 reviews

Reviewed 2 June 2012

It has to be said, the Novotel ExCeL is a lovely place to stay.

Very, very clean and modern - with helpful staff who are incredibly smart and professional (except for the guy who checked me in - he seemed to look down on me like some sort of criminal because I'd got myself a business rate. He didn't even ask me if I wanted to open a tab for food etc - probably thought that I couldn't afford it).

Anyway, room was pretty typical of a Novotel - I've stayed in Greenwich many times and the rooms are identical in every single way.

Restaurant was decent - impressively expensive though, but nice to watch planes flying over from London City Airport. Location is OK - 5 mins walk from the DLR (Custom House or Royal Victoria).

Room Tip: Apparently they have rooms with views of the airport - mine had a crappy view of another room. And a...
See more room tips
  • Stayed: May 2012, travelled on business
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Thank matteh-2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this reviewResponded 8 June 2012

Dear Reviewer,

Thank you for taking the time to complete a review on tripadvisor.com, we appreciate your valued feedback.

I am also pleased to read that you rated our Sleep Quality, Rooms and Cleanliness so highly and found the hotel convenient for the DLR (Docklands Light Railway) stations of Custom House (for ExCeL West) or Royal Victoria.

We have views from the bedrooms towards the Olympic Stadium at Stratford and Upton Park (West Ham United Football Club) or alternatively overlooking the ExCeL London (Exhibition Centre London) and Royal Victoria Dock.

We look forward to welcoming you back to the Novotel London ExCeL, Royal Victoria Dock sometime in the future.

Kind regards
Mark Hardy
Operations Manager
Novotel London ExCeL
Royal Victoria Dock, London
email: h3656@accor.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2012

  • Stayed: May 2012, travelled as a couple
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Thank Sevestra12
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this reviewResponded 2 June 2012

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Reviewed 25 May 2012

  • Stayed: May 2012, travelled on business
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Thank do_i_snoredoris
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this reviewResponded 27 May 2012

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Reviewed 22 May 2012

Of course you are paying for the location
Check in was painful......I'm not the most experianced user of hotels but I dont like to be made to feel like an idiot! I had booked two rooms and had trouble making it clear I was paying for both...the credit card had to be put through twice...then when my Son turned up later that evening they said he hadn't got a room and was he mistaking them for the Ibis next door!Again made to feel like an idiot!
The room would barely meet a three star rating...very strange that the toilet is seperate from the bathroom meaning you have to walk round the corner and into the bathroom to wash your hands after going!Carpet in the room had seen better days too!I was staying 4 nights and there was barely enough hanging space for two nights let alone two people!
I had a drink in the bar early Saturday evening and had to intterupt the two waitresses who had to stop talking and serve me, much to their irritation! I paid just under £250 per night through an agent instead of the £300 per night on the hotel tarif...thank goodness...I would have felt even more ripped off if I'd paid full price!
I booked a few months ago so I could get a river view but on arrival was told they were "very full" and had to plump with a side on view!

  • Stayed: May 2012, travelled solo
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Thank tigiHerts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this reviewResponded 23 May 2012

Dear Reviewer,

Thank you for choosing the Novotel London ExCeL for your recent stay in London.

Please allow me to express my apologies for any lapse in service you experienced on check-in and at the Upper Deck Bar as it is not a true reflection of the service we pride ourselves on providing at Novotel London ExCeL. Please be rest assured that your comments have been taken on board and the Front Office / Bar staff will be counselled.

In the last year alone we have spent over ½ million pounds on improving the hotel product including a complete corridor refurbishment (including new carpets throughout), new pillow’s & bed linen for all rooms, new desk chairs in all bedrooms and new carpet’s in two hundred bedrooms, amongst other projects. From June 25th – we will finish re-carpeting the remaining 57 bedrooms.

Novotel London ExCeL is a 5 minute walk from Custom House (for ExCeL) D.L.R. station and is ideally situated for quick access to several of London’s key transport links including the Docklands Light Railway; Jubilee Line (Canning Town); Central Line (Stratford); plus Hammersmith & City Line and District Line (West Ham).

The hotel is conveniently located in the capital’s vibrant docklands and accessible to the ExCeL London (Exhibition Centre) & ICC (International Convention Centre), Canary Wharf, Stratford & Olympic Park, The O2 Arena & IndigO2, Tower Bridge, Spitalfields & Brick Lane, Thames River and maritime Greenwich (A World Heritage Site). The new Westfield Shopping Centre at Stratford is 10 minutes away by rail or car and next month the new Thames Cable Car will open connecting ExCeL London and the O2 Arena.

We have views from the bedrooms towards the Olympic Stadium at Stratford and Upton Park (West Ham United Football Club) or alternatively overlooking the ExCeL London (Exhibition Centre London) and Royal Victoria Dock.

Thank you once again for your feedback.

Kind regards
Mark Hardy
Operations Manager
Novotel London ExCeL
Royal Victoria Dock
Email: h3656@accor.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2012

Stayed in this hotel on valentines day we had a package where we got an overnight stay and a meal. The meal was brilliant and the restaurant and rooms were very clean. We got a great view of the excel arena at the Thames. The tube is a stone throw away so you can get into the centre of London or any other area fairly easy. It has a car park to it the price when we went was fair, I just had to park my vw golf next to porches ferraris and lambourghinis lol.

  • Stayed: February 2012, travelled as a couple
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Thank Karl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this reviewResponded 23 May 2012

Dear Reviewer,

Warm greetings from Novotel London ExCeL, Royal Victoria Dock

I would like to thank you for taking the time to share your feedback about your stay with us.

Your comments are highly appreciated, positive feedback from satisfied guests is our greatest reward - thank you.

We look forward to welcoming you again at the Novotel London ExCeL.

Kind regards
Mark Hardy
Operations Manager
Novotel London ExCeL
Royal Victoria Dock, London
email: h3656@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2012

Excellent service. Clean rooms. Close to lots of convention center restaurants and others. Beds and pillows not very comfortable (but we stayed so busy that we still slept great). Room seemed spacious enough and had nice water view. Had a great stay but would stay either in the city or out by Heathrow next time.

Room tip: email the hotel in advance and ask for a water view room. They were very accommodating.

  • Stayed: May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
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Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this reviewResponded 22 May 2012

Dear Reviewer,

Thank you for choosing the Novotel London ExCeL for your recent stay in London. It’s always pleasing to receive feedback from our valued guests.

I am very pleased to see that you rated our cleanliness and service so highly and that you enjoyed the view’s of Royal Victoria Dock.

Novotel London ExCeL is a 5 minute walk from Custom House (for ExCeL) D.L.R. station and is ideally situated for quick access to several of London’s key transport links including the Docklands Light Railway; Jubilee Line (Canning Town); Central Line (Stratford); plus Hammersmith & City Line and District Line (West Ham).

London is an extraordinary city and our hotel is conveniently located in the capital’s vibrant docklands and accessible to the ExCeL London (Exhibition Centre) & ICC (International Convention Centre), Canary Wharf, Stratford & Olympic Park, The O2 Arena & IndigO2, Tower Bridge, Spitalfields & Brick Lane, Thames River and maritime Greenwich (A World Heritage Site). The new Westfield Shopping Centre at Stratford is 10 minutes away by rail or car and next month the new Thames Cable Car will open connecting ExCeL London and the O2 Arena.

We have views from the bedrooms towards the Olympic Stadium at Stratford and Upton Park (West Ham United Football Club) or alternatively overlooking the ExCeL London (Exhibition Centre London) and Royal Victoria Dock.

I hope you had the opportunity to join our Le|Club Accorhotels loyalty program and collect points during your stay with us.

It has been our privilege to look after you at the hotel.

Kind regards
Mark Hardy
Operations Manager
Novotel London ExCeL
Royal Victoria Dock
Email: h3656@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel London ExCeL

Address: 7 Western Gateway, London E16 1AA, England
Phone Number:
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#44 Green Hotel in London
#143 Family Hotel in London
#201 Luxury Hotel in London
#247 Romantic Hotel in London
#291 Business Hotel in London
Price Range: £74 - £201 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London ExCeL 4*
Number of rooms: 257
Official Description (provided by the hotel):
A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available. ... more   less 
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Also Known As:
Novotel London Excel Hotel London
Accor London Excel
London Novotel

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