We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“docklands”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Novotel London ExCeL
Ranked #270 of 1,075 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Reviewed 9 June 2012

very convenient for tavel into london
fast buck palace to room in less than 30 minutes
good hotel and staff
best when excel not in use

  • Stayed: June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank dennisas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this reviewResponded 11 June 2012

Dear Reviewer,

Thank you for taking the time to complete a review on tripadvisor.com, we appreciate your valued feedback.

I am also delighted to see that you rated our rooms, cleanliness and service so highly and enjoyed the location. The Jubilee Line (London Underground) is indeed a great way to travel around our great city, and conveniently connects with the DLR (Docklands Light Railway) at Canning Town.

I also hope you had the opportunity to join our Le|Club Accorhotels loyalty program and collect points during your stay with us.

It has been our privilege to look after you at the hotel.

Kind regards
Mark Hardy
Operations Manager
Novotel London ExCeL
Royal Victoria Dock, London
email: h3656@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (2,309)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,490 - 1,496 of 2,309 reviews

Reviewed 8 June 2012

The hotel met my expectations and went a little beyond. Food was really nice, limited selection but what they had was nice.

  • Stayed: June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ReVUah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this reviewResponded 11 June 2012

Dear Reviewer,

Thank you for your review and for sharing your feedback regarding your recent stay at the Novotel London ExCeL, Royal Victoria Dock.

I am also delighted to see that you rated our location, cleanliness and service so highly.

I am very happy that we have exceeded your expectations with our service and we hope we have the opportunity to match these expectations on your next visit.

Kind regards
Mark Hardy
Operations Manager
Novotel London ExCeL
Royal Victoria Dock
email: h3656@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2012

I stayed with my family over the Jubilee weekend. The hotel was an excellent price & 4 star business standard. We included breakfast for only a few pounds more which was worth every penny as would have cost £18.95 each. Parking is £15 a day which allowed us to take the car and save money on transport to London. Easy access from A13 outside congestion zone .
15 minutes into central London on Docklands light railway 3 minutes walk to custom house station. All day travel cards available at station machines £7.70 AD, £3.20 CH(11-16 ,10 & under free).
Around hotel was quiet its adjacent to ExCel and there were a few up market restaurants and bars - a little pricey for kids. We ate at Hotel one night - mains £12 -20 and an excellent value 3 course menu with drink for kids at £7.95 for 7 -12 yrs. Breakfast was good buffet with full english and all the usual continental meats fruit etc.
There is a NISA store just over the road with a great selection of basics, snacks , fruit etc and of course alcohol !
The rooms were standard, clean safe and minibar available.
Service was good all the staff were pleasant & helpful.

  • Stayed: June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Suered
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this reviewResponded 8 June 2012

Dear Reviewer,

Thank you for taking the time to complete a review on tripadvisor.com. I appreciate your feedback and I am pleased to hear that you enjoyed your stay over the Diamond Jubilee weekend.

It is also pleasing to read that you rated our value, rooms, cleanliness and service so highly.

I also hope you had the opportunity to join our Le|Club Accorhotels loyalty program and collect points during your stay with us.

It has been our privilege to have you as a guest at the hotel.

Kind regards
Mark Hardy
Operations Manager
Novotel London ExCeL
Royal Victoria Dock, London
email: h3656@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2012

Can't see what all the complaints have been about! It's a large Novotel, and overlooks the Thames, with nice bar/restaurant to sit in or outside and have a drink. Nice watching people waterskiing, and the new Emirates cables cars going over the O2. Yes of course the drinks aren't cheap, it's a hotel. Large, spacious sitting areas, staff were friendly and helpful. We had a double room booked on Lastminute.com, as a secret hotel, so for £60 in London over Jubilee weekend, I think we did pretty well! The room was clean, bathroom and shower absolutely fine, separate toilet - all clean and in good condition. The room was quite hot at night, but we could have solved this by leaving window open a crack - just didn't want the arrivals at City Airport waking us early.

Didn't have the breakfast as a bit steep at £12 each, pre-booked, but found a little place for coffee and croissants just along the road. Easy access to everywhere, 2 mins from Docklands Light Railway, took us no time at all to get to Tower Gateway and Southwark. Central London was heaving, Docklands was quiet and peaceful. Would happily stay again.

  • Stayed: June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank fizzipopsEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this reviewResponded 8 June 2012

Dear Reviewer,

Warm greetings from the Novotel London ExCeL, Royal Victoria Dock

I would like to thank you for taking the time to share your comments about your stay with us.

I have shared your feedback with the team, so that they are aware of their contribution in helping to meet your expectations. Your comments are highly appreciated, positive feedback from satisfied guests is our greatest reward - thank you.

We are also very excited about the opening of the new Emirates Air Line cable car this summer. Connecting ExCeL London to The O2 Arena (North Greenwich) the new cable car is currently undergoing its latest testing phase.

Once again thank you for your feedback, we look forward to welcoming you again at the Novotel London ExCeL.

Kind regards
Mark Hardy
Operations Manager
Novotel London ExCeL
Royal Victoria Dock, London
email: h3656@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2012

We stayed Monday-Tuesday and found the hotel easy to get to, very friendly and the rooms had everything you need. All the staff were extremely helpful and polite. Dinner in the Upper Deck restaurant was amazing and we were very well looked after by Sophie. She made sure everything was perfect and we've never experienced customer service as high as what she provided!
Breakfast was wonderful, a vast selection of foods from the traditional cooked English to continental.
For the children there was an xbox, small area with toys and there are a few computers in the lobby you can use for free. They also provide cots, bottle warmers and other things to make travelling with a baby an easier experience.
The DLR is just over the road which will take you all over London. The Excel centre is pretty much next door and there are a lot of places to eat around the area but it's not that central so don't expect seeing much hustle and bustle.
A great hotel well worth staying at for work or leisure.

Room Tip: I've heard if you request a river view they will try their best to provide one. We were hoping f...
See more room tips
  • Stayed: June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MissMagik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this reviewResponded 8 June 2012

Dear Reviewer,

Thank you for your very positive review and for sharing your feedback regarding your recent stay at the Novotel London ExCeL, Royal Victoria Dock. I appreciate your comments and it is fantastic to hear that you had such a memorable stay with us.

I am also extremely pleased to hear that you enjoyed our Upper Deck Restaurant and children’s facilities.

I am very happy that we have exceeded your expectations with our service and we hope we have the opportunity to match these expectations on your next visit.

Kind regards
Mark Hardy
Operations Manager
Novotel London ExCeL
Royal Victoria Dock
email: h3656@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2012

I stayed here with a colleague over the Jubilee weekend as we were exhibiting at EXCEL. Thank goodness the hotel is so close to EXCEL - just what is needed after a long day working.

The decor is trendy, fresh and welcoming - throughout the hotel.

We dined at the The Deck Restaurant - but too blustery to sit outside overlooking the water - but inside it's light bright and airy. Food was well presented and tasted great. Not too pricey either - for this part of town.

Rooms were spacious - nice bathrooms and facilities. Clean and plenty of storage space too.

Would definitely stay here again next time I am working at Excel.

  • Stayed: June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Charleygirl76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this reviewResponded 8 June 2012

Dear Reviewer,

Thank you for taking the time to complete a review on tripadvisor.com, we appreciate your valued feedback.

Your review serves as a great motivator to the team here at the hotel and I am delighted to read that you had such an enjoyable stay with us. I will be sure to pass your feedback onto our staff.

I am also delighted to see that you rated all aspects of your stay so highly.

We look forward to welcoming you back to the Novotel London ExCeL, Royal Victoria Dock sometime in the future.

Kind regards
Mark Hardy
Operations Manager
Novotel London ExCeL
Royal Victoria Dock
email: h3656@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2012

  • Stayed: June 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Oktopus_Ken
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this reviewResponded 8 June 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Hotels you might also like...
Travellers also viewed these London hotels
Docklands / Canary Wharf / Isle of Dogs
Aloft London Excel
Aloft London Excel
#258 of 1,075 in London
1,881 reviews
Docklands / Canary Wharf / Isle of Dogs
DoubleTree by Hilton Hotel London ExCel
Docklands / Canary Wharf / Isle of Dogs
Ibis London Excel Docklands
Ibis London Excel Docklands
#474 of 1,075 in London
2,068 reviews
Show Prices
Show Prices
Show Prices
East End / East London
Crowne Plaza London - Docklands
Docklands / Canary Wharf / Isle of Dogs
Holiday Inn Express London - ExCeL
Docklands / Canary Wharf / Isle of Dogs
Ibis Styles London Excel
Ibis Styles London Excel
#577 of 1,075 in London
1,529 reviews
Show Prices
Show Prices
Show Prices

Been to Novotel London ExCeL? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel London ExCeL

Address: 7 Western Gateway, London E16 1AA, England
Phone Number:
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#44 Green Hotel in London
#201 Luxury Hotel in London
#248 Romantic Hotel in London
#260 Family Hotel in London
#291 Business Hotel in London
Price Range: £78 - £213 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London ExCeL 4*
Number of rooms: 257
Official Description (provided by the hotel):
A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TravelUp, Booking.com, Hotels.com, ACCOR, Expedia, TripOnline SA, Ebookers, HotelsClick, getaroom.com, Cancelon, 5viajes2012 S.L., Evoline ltd and HotelQuickly so you can book your Novotel London ExCeL reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Excel Hotel London
Accor London Excel
London Novotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing