I chose this hotel for a weekend stay as I needed to be in London for the weekend but wanted a quiet location away from the noise of the city. When I booked, there was a room sale on and I found a good rate for a suite which included breakfast. In the booking, I requested a high floor and, at check-in, was pleased to find I was on the top floor. The bedroom and bathroom were lovely, clean and in good condition. The sitting room was quite small and featureless but served it's purpose.
At night, I found that the TV in the bedroom was not working and decided to report that at reception the next morning. Unfortunately, as there were queues of people waiting to check-out, I did not report it. After a day out on the Sunday, I came back to the hotel just as the fire alarm was sounding so, once it was possible to re-enter the building, I decided I just wanted to get in my room and get warm so, in the end, I only reported the TV problem when I checked out on the Monday. I also informed him that the safety device preventing a window from being opened fully in my room was not attached which I considered dangerous. The receptionist said he would inform maintenance but I had thought he might have made some sort of gesture on behalf of the hotel to make up for the inconvenience.
Anyway, back to the otherwise very positive experience. On both mornings, there was an excellent buffet breakfast on offer. Seated by the windows, the view over the dock was very relaxing. The food quality for both hot and cold options was high and the staff on duty were friendly and attentive.
Some reviewers have said this hotel is too far out of central London. I disagree in that the public transport links into the city are frequent and fast. There is a Docklands Light Railway station about 5 minutes away and this connects with a fast modern Jubilee line service into town. Furthermore, just on the other side of the river from the hotel, easily reached by tube or cable car with spectacular views, is the O2 which hosts a wide selection of entertainment and eating places.
All in all, I'd like to stay in this hotel again.
- Official Description (provided by the hotel):
- A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available. ... more less
- Reservation Options:
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- Also Known As:
- Novotel London Excel Hotel London
- Accor London Excel
- London Novotel