I have read the other reviews and feel I was in a different hotel! We had booked for 3 adults in our room taking my granddaughter as a treat after her A levels. Room had the spare bed and towels on the bed but only one other set in bathroom. Coffee and tea only for 2 people! After reporting this to reception give them their due towels and additional refreshments were put in the room but still only 2 cups! Again informed reception who assured me housekeeping would be informed. Never got the additional cup yet.
My biggest issue was breakfast. On the Friday it was just passable. What was on offer didn't resemble what was on the menu. It took ages to replenish the buffet but as I say passable. On the Saturday it was atrocious, we were shown to an overspill area where they had set up long tables of 12. I am sorry I don't want to spend breakfast with strangers. There was no pepper/salt or teaspoons on the tables. A waitress filled our cups with coffee and tea and then disappeared, were as the day before we got a pot each. It took 15 minutes to replenish the scrambled egg and as yet I haven't seen any fried eggs.
This is supposed to be 4* sorry nowhere near. When I approached the restaurant supervisor she told me " you have to understand we are very busy" sorry I don't pay to understand lack of customer service.
I have since sent a complaint to Novotel and as yet haven't received even confirmation of a receipt of my complaint!
- Official Description (provided by the hotel):
- A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available. ... more less
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- Also Known As:
- Novotel London Excel Hotel London
- Accor London Excel
- London Novotel