We stayed here for a convention at the ExCel. It's on the Docklands Light Rail system so transportation to the rest of London isn't an issue at all.
What is an issue is the hotel itself. When you read the reviews for this place, you wonder why some have good experiences and some have bad. Rooms are not created equally...that's why. When we first arrived, we were given a room on the 4th floor that had a sofa bed and a bed. Not what we reserved ,,, we reserved a twin room with two beds. Also, the shower stunk. In fact, the smell seemed to be emanating from the drains in the sink and the shower. It was a horrible sewer/poop smell. It also smelled like something had just been painted in the room. We demanded a change of rooms but they said they couldn't switch us until the next day. Ok.
The bed in that room was very firm and was ok, I liked the pillows too. Actually, the best pillows I've had in a hotel in a while.
Next morning we left our luggage with them and went into the city and when we got back we got a twin room on the second floor. World of difference. No horrible smell, The beds were different here. They were a little softer and appeared to be mostly foam. Still comfortable. Pillows were still good. There was still a hint of a smell coming out of the bathroom sink.
I should point out that the room has the stupidest design in the world. The toilet is in a tiny cubicle adjacent the room door (so small that opening and closing the door while you're inside it is almost impossible). The sink is in another part of the room around the corner. An architect was on drugs when he designed this place.
So... room change worked out for us. Next .. room maintenance. Whoever was doing our room decided to NEVER change the glassware after it was used. Glasses remained dirty the rest of our stay (5 nights). That was a pet peeve of mine. She didn't even replace the plastic glasses until I threw them out and she had to give us new ones.
Breakfast was included in our rate. It was basic and ok. Waffles disappeared as the hotel got busier... not that they ran out, but they never appeared again. We had issues finding pepper. LOL If our table didn't have it, the ones we swiped off other tables didn't work. A minor pet peeve but still kind of funny.
It was cold when we were there so I can't comment on the air conditioning. However, I did like the fact that I could open the window a crack and let some fresh air in.
So... would I stay here again. No. Way more better hotels out there to choose from. Even if I had to go to a convention here again, I'd stay in another one.
I should also point out that reading the manager's responses to Tripadvisor complaints is kind of humourous as he says the same thing all the time and I haven't actually seen any resolution to some of those complaints that are similar to mine. A less text book response would be so much better.
- Official Description (provided by the hotel):
- A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available. ... more less
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- Also Known As:
- Novotel London Excel Hotel London
- Accor London Excel
- London Novotel