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“Noisy, Noisy, Noisy”

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Premier Inn London Beckton Hotel
Ranked #377 of 1,069 Hotels in London
UK
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Noisy, Noisy, Noisy”
Reviewed 31 May 2012

The hotel room was very hot, 28oC with no air con. Open the window and you can barely hear the tv in your hotel room (Room 36) for the road noise outside.

I thought the noise might subside overnight, but I was wrong. With the window closed I was still regularly woken up by traffic noise. The road is on a bus route and being across the road from a 24hr ASDA means that delivery vehicles arriving all night.

This resulted in the worst nights sleep I have had in a Premier Inn.

The restaurant is second rate, the food is usual Brewers Fayre. There is no point booking a table as the staff had no record of it. The staff are woeful, the waitress presented me with a dirty menu, then could not remember the soup of the day. You leave the table to go to the bar to order your food, to come back and find the staff have seated someone else at your table in your absence.

The only way to get each course to arrive is to try and get the attention of one of the staff and ask them to bring the next course, if you fail to do this then expect a very long wait.

Overall, I wouldn't book this hotel again.

Room Tip: Pick another hotel.
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hotel_TravellerUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn London Beckton Hotel, responded to this review, 8 June 2012
Thank you for your review.

It really matters to us that our guests have a comfortable nights sleep, and we sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs.

We hope to welcome you back in the future.
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841 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (145)
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English first
Birmingham, United Kingdom
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 May 2012

Classic Premier Inn. No frills, but clean and has helpful polite staff.
The food at the pub attached is fine and again the staff were very polite and helpful.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FreckleFreckle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamieSouthgate, Manager at Premier Inn London Beckton Hotel, responded to this review, 9 June 2012
Dear FreckleFreckle,

Thank you for your review and feedback. It gives me great pleasure to read your stay with us was pleasant and that everything from the hotel and Brewers Fayre restaurant met your expectations. It really matters to us that our guests enjoy every aspect of their stay.
Thank you once again for your review. The Premier Inn London Beckton team look forward to welcoming you back
Best regards

Vicky Kyuchukova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grimsby, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 May 2012

This Premier Inn was excellent for ease to get to from M11, excellent friendly staff, completely refurbished and new smell of carpets only fitted last week, spacious free parking, and located amazingly next to Docklands Light railway. It is the end of line and you can always get a seat into London. The journey into London, follows along the river, passing, the 02 Centre, Canary Wharf, the new Westfield Shopping Centre, Stratford, which is located next to the new Olympic Stadium. Free sigtseeing area in John Lewis!!! A trip to Harrods right across London was simple, easy changes and less than an hour!!!! The Brewers Fayre adjoining the Premier Inn was run by a brilliant Glaswegian Manager, who along with Rachel provided excellent tips for travellers.

Room Tip: All the rooms have just been renovated, with new bathrooms, carpets and fittings. Hardly any noise...
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  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicola H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamieSouthgate, Manager at Premier Inn London Beckton Hotel, responded to this review, 9 June 2012
Dear Nicola H,

Thank you for your brilliant and informative feedback and five star review. I am glad that you enjoyed all aspects of your stay and also the convenience in regards to transportation links from our hotel. I was also delighted to read your comment regarding our friendly and helpful staff. I will pass your feedback to our team, who will appreciate the encouraging feedback.

I look forward to welcoming you and your friends back again

Best regards

Vicky Kyuchukova
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2 reviews
Reviewed 23 May 2012 via mobile

great hotel! Great beds great staff also convenient for the Docklands railway!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnLewisWiesbaden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamieSouthgate, Manager at Premier Inn London Beckton Hotel, responded to this review, 9 June 2012
Dear JohnLewisWiesbaden,

Thank you for your feedback and five star review. I am glad you enjoyed your stay and that you found our beds comfortable, staff great and location convenient.

I would like to thank you one more time and I look forward to welcoming you back again

Yours sincerely
Vicky Kyuchukova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucestershire
Level 4 Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 May 2012

We stayed here for three nights at the end of March while visiting London for the West Ham v Reading match. The reception staff were polite and helpful but not quite as friendly as other Premier Inns we have stayed in. The rooms were clean and comfortable and we slept well.

The highlight was the pub next door where we breakfasted. The pub supervisor (a Scottish gentleman in a grey suit) was wonderful. When we came in after the match he made us a cup of tea and found us a table and was generally great throughout. Paul the waiter was also great as were the other staff. This is the friendliest Premier Inn pub we have dined in.

Location brilliant due to the DLR links to London. It looks a long way out of town but it isn't!

Out of all the Premier Inns we have stayed in we felt the most comfortable here.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Polarbearfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamieSouthgate, Manager at Premier Inn London Beckton Hotel, responded to this review, 9 June 2012
Dear Polarbearfan,

Thank you very much for your feedback and review. I was a pleasure to read your comment regarding the Hotel and especially the friendliness of the restaurant staff. I will pass your feedback to our Brewers Fayre management team. I am sure they will be happy to know how good they are.

We look forward to welcoming you back

Kind Regards
Vicky Kyuchukova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
1 review
Reviewed 22 May 2012

Just returned from London on a school trip where we stayed at the Premier Inn at Beckton. We found all the staff to be very helpfull and friendly and the rooms in terrific condition.

The hotel was also very accomodating to our large group and allocated us a separate dining area for breakfasts which was perfect.

Our main reason for staying here, was the Underground link and how close it was to the hotel but the value for money was also outstanding for this hotel.

Best accomodation we have used for group trips to London.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Craig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamieSouthgate, Manager at Premier Inn London Beckton Hotel, responded to this review, 9 June 2012
Dear Craig B,

Thank you for the brilliant feedback about our hotel in London Beckton and the five star review.
I am glad that you found us to be excellent value for groups and you enjoyed all aspects of your stay.
We hope to see you and your students again
I look forward to welcoming you back soon

Yours sincerely
Vicky Kyuchukova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lincs
Level 6 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 21 May 2012

Arrived early and left car in the free car park, reception staff were very helpful and gave us info train/tube stops etc. Checked in late at night after spending the day in central London - room was spotless and bed very comfortable. Breakfast was lovely and although it was a little expensive for adults the kids ate free which made it good value. Train station 2 minutes away with regular trains into central London. Would happily stay there again :-)

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cazandash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamieSouthgate, Manager at Premier Inn London Beckton Hotel, responded to this review, 9 June 2012
Dear Cazandash,,

Thank you for your feedback and nice review. I am glad that you find our staff friendly and helpful, our rooms lovely and spotlessly clean and the idea of free car park appealing.
I would like to thank you one more time and I look forward to welcoming you back again

Yours sincerely
Vicky Kyuchukova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Beckton Hotel

Property: Premier Inn London Beckton Hotel
Address: 1 Woolwich Manor Way | Beckton, London E6 5NT, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#45 Best Value Hotel in London
#140 Family Hotel in London
#221 Romantic Hotel in London
#263 Business Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn London Beckton Hotel 3*
Number of rooms: 124
Official Description (provided by the hotel):
Great location for visitors to London, close to the O2 Arena, Excel Centre & next to DLR Beckton with frequent trains to Central London (30-40mins). Free parking and free Wi-Fi in our Brewers Fayre pub restaurant serving great value pub favorites including our new ‘All you can Eat’ self service £7.99 Premier Breakfast plus our £5.99 Buffet Place Theme nights: Chinese Night (Monday), Curry Night (Tuesday & Thursday), Mexican Night (Wednesday), Chip Shop night (Friday) and Carvery 3 course for £11 (Sunday). We hope to see you soon – Jamie Southgate (General Manager). ... more   less 
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Also Known As:
Premier Inn London Beckton Hotel London

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