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Crowne Plaza London The City
Ranked #170 of 1,068 Hotels in London
Certificate of Excellence
Berkshire
Level 6 Contributor
132 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
“Return visitor”
Reviewed 19 December 2013 via mobile

We have stayed at this hotel many times and it never disappoints.

On arrival we were upgraded to a club room, which gave free access to the club lounge. The lounge is great, but was pretty busy when we were there and full of wannabe members of the cast of TOWIE!

Great location, directly across from Blackfriars train and tube station.

The rooms are very well maintained and contain all the amenities you would expect.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Queneth_Veneth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marli S, Guest Relations Manager at Crowne Plaza London The City, responded to this review, 28 December 2013
Dear Queneth_Veneth,

Thank you very much for your message on Trip Advisor. I was delighted to read that overall your stay with us was an enjoyable one.
One of the benefits of Platinum & Ambassador members within the IHG Rewards Program is the access to Club Lounge (based on availability). Also guests with bookings specific room categories have Club Lounge included in the rate.
We do our utmost to balance he numbers and to extend the benefit as much as we can, as a result on some rare occasions our Club Lounge can be busy.
I hope this will not refrain you from returning to our hotel, and I will be truly delighted to welcome you back personally on your next visit.
Regards,
Marli Sadzinski
Senior Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (415)
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Switzerland
Level 4 Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 13 December 2013

This hotel is conveniently located just across the street from the tube station, and about 20 minutes walk from Covent Garden. The rooms are comfortable.
However, there was a big disadvantage: I stayed on a Saturday night, and there was a party at the bar of the hotel just below my room (I was on the 2nd floor). I could hear the music very loudly, even after 1am. I called the reception twice to complain, they said they would ask to lower the music volume, but nothing happened.
They have some claims about sleep quality in their hotel, with pillow sprays etc, but if you can't have silence, then all this does not matter!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AdvisorJames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marli S, Guest Relations Manager at Crowne Plaza London The City, responded to this review, 28 December 2013
Dear AdvisorJames,
Thank you very much for your message on Trip Advisor.
I am sorry to read that during your stay you had experienced some noise from one of our Christmas party. Noise is not a common issue at this property, It may happened on some occasions, and in particular with the Christmas parties.
I hope to have the pleasure to welcome you back sometime soon.
Please contact me directly if you require any assistance with reservations and details of your visit.

Regards,
Marli Sadzinski
Senior Guest Relations Manager
Marli.sadzinski@ihg.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 December 2013

The location is very ideal for business and pleasure both. The rooms are spacious and nice. Staff is friendly and helpful. I have stayed at this property few times and its been nice. The restaurant food was great as well.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aq8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marli S, Guest Relations Manager at Crowne Plaza London The City, responded to this review, 28 December 2013
Dear Aq8,
I am thrilled you wrote about our excellent location which made your stay with us a memorable one!
On behalf of the team and myself, I look forward to welcome you again!
Regards,
Marli Sadzinski
Senior Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level 4 Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 6 December 2013

The location of this hotel is great for business travelers or those wanting to be in the city center. While not my favorite part of town it is right across the street from the tube/train stop, so you have access to anywhere you want to go in the city. I especially liked the run station and running route maps they provided. Fun touch for those who like to see the city by foot. All in all the hotel was clean, nice, efficient and the hotel staff was always friendly. I found everything to be a bit bland when it came to decor, my needs were met but nothing was above and beyond. There is a little grocery store and a couple restaurants nearby which is also nice.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EarthOcean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marli S, Guest Relations Manager at Crowne Plaza London The City, responded to this review, 28 December 2013
Dear EarthOcean,
Thank you for sharing your lovely feedback on TripAdvisor and I do hope to be able to welcome you again in the near future!
Regards,
Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 3 Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 December 2013

Stayed in Crowne Plaza during my husband's business trip in November 2013. In my opinion, the reception is understaffed as we always had to wait quite some time before being served. Check in took about half an hour even though there was only 1 person ahead of us in the queue. I'm not sure if this is a 5 star hotel but most 4 star hotels in London will have someone open the door and help us with the luggage into the hotel. However, here, the staff merely looked on while my husband and I struggled with our luggages through the door after a 14 hour flight. We also had to bring our bags to the room after check in.
The upside to this hotel is its convenient location to Blackfriar tube station. It also provides complimentary bottled water daily.
However, wifi is chargeable--a factor I find exasperating in a hotel geared towards business travellers. Housekeeping also takes time to clean the rooms and on several occasions, upon returning to the room, it was not cleaned yet and we had to call to have it cleaned. The towels we wanted changed were also left in the bathtub on 2 occasions. Also, I'm not sure if they have a heater but if it does, it did not really work and we were usually all wrapped in the room since it was quite cold.
In all, a hotel with average service but a good location.

  • Stayed November 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeckyBenett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza London The City, responded to this review, 18 December 2013
Dear BeckyBenett,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. I am delighted to hear that our location was suitable for your needs. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the inconvenience the service you received may have casued. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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runcorn
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 November 2013

Spent an excellent weekend at this hotel.Food to die for,location close to St Puals cathedral and tube station, (Blackfriars) Upgrade to a club room,beds comfy plenty of space to move about.Breakfast well worh the money.You must dine at the Italian restaurant.Staff very pro active.Youare made to feel very special.

Room Tip: Club room special floor
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LFCRuncorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marli S, Guest Relations Manager at Crowne Plaza London The City, responded to this review, 28 December 2013
Dear LFCRuncon,
Thank you very much for sharing with Trip Advisor readers the details of your visit to Crowne Plaza London - The City.

We are looking forward to welcome you back sometime soon.

Regards,
Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level 6 Contributor
251 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
Reviewed 26 November 2013 via mobile

Stayed here at the weekend after returning from NY. Couldn't have been any better.
Tube stop opposite. From the moment we arrived the staff made us feel really special.
The management team were really great and the club room was a welcomed addition. Restaurant was excellent too.
One of the best nights sleep we've had in ages.
We will definitely be booking here again.
Would recommend to everyone. Superb location, staff and accommodation.

Stayed November 2013, travelled as a couple
Helpful?
Thank Joynesie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marli S, Guest Relations Manager at Crowne Plaza London The City, responded to this review, 28 December 2013
Dear Joynesie,
Thank you for rating Crowne Plaza London - The City with five stars!

I am delighted to read that your stay with us was the most enjoyable.

On behalf of the team and myself, I look forward to welcoming you back sometime soon.

Regards,
Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza London The City

Property: Crowne Plaza London The City
Address: 19 New Bridge Street, London EC4V 6DB, England
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#115 Family Hotel in London
#119 Business Hotel in London
#123 Romantic Hotel in London
#134 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crowne Plaza London The City 4*
Number of rooms: 205
Official Description (provided by the hotel):
Crowne Plaza London - The City Hotel provides perfect accommodation in central London near local attractions such as The London Eye, St Paul's Cathedral and Buckingham Palace. This luxury hotel also offers meeting rooms, gym, spa facilities and a Michelin star restaurant. The Crowne Plaza London - The City Hotel is a modern central London hotel, located in the heart of the city. This deluxe London hotel is just a stone's throw away from Blackfriars mainline train station, with a direct connection to the Eurostar terminal at St. Pancras International. For tubes, the Crowne Plaza hotel is equally well located: just a short walk to Temple & Mansion House on the District & Circle Line, or St Paul's on the Central Line. Whether you're in London for business or sightseeing, this London City Centre hotel is ideally located, minutes away from some of London's most famous attractions: The London Eye, St Paul's Cathedral, Millennium Bridge, Tate Modern & West End theatres. Crowne Plaza Club rooms, King Studios and Suites are available at your request. And all rooms are air-conditioned and have High Speed Internet Access. There's also a Fitness Club with sauna in the hotel should you wish to work out and wind down. While you're here, don't forget to eat at our Rosette awarded restaurants; Diciannove offers authentic Italian food including a variety of freshly made pasta, whilst and at Chinese Cricket Club you can enjoy fresh dim sum and Sichuan specialties. The easiest and most exciting way to do some sightseeing in London city centre is to take a trip on the London Eye. On a clear day, you can see as far as the Queen's other residence, Windsor Castle! The Crowne Plaza London City Hotel is only minutes away from the London Eye. ... more   less 
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Also Known As:
Crowne Plaza London - The City Hotel London
Crowne Plaza The City
Crowne Plaza London City

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