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“Theatre Show & Christmas shopping - London”

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Crowne Plaza London - The City
Ranked #178 of 1,067 Hotels in London
Certificate of Excellence
Purton
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Theatre Show & Christmas shopping - London”
Reviewed 27 December 2013

We booked a family trip to London, to see a show and do a little Christmas shopping. The Crowne Plaza is easily located - just across the road from the Blackfriars tube station. Located near the Thames, it's a good base for a London Trip. Reception area has comfortable seating, whilst you wait to be checked in - which was very efficient. Our twin room was spacious, the queen sized beds were very comfortable and the bathroom, a good size - with robes. Very clean throughout! Good continental breakfast, located in the hotel (at the Chinese Restaurant). Staff friendly and efficient.

Room Tip: We asked for a quiet room and that's exactly what we got! Lovely and quiet, opposite the office...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dancingflorist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, 28 December 2013
Dear dancingflorist,
Thank you so much for taking the time to comment about your recent stay with us on TripAdvisor

I am delighted you enjoyed your family stay in one of our comfortable double twin rooms was the most enjoyable.

Hope to welcome you back sometime soon!

Regards,
Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (408)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Cardiff, United Kingdom
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 December 2013 via mobile

Friendly efficient check in. Had a room at the front if the hotel but outside noise was barely audible through the glazing. Well equipped modern rooms that look recently refurbished. Continental breakfast was good with a wide choice of items

Stayed December 2013, travelled on business
Helpful?
Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, 28 December 2013
MarkR79,

Thank you for your lovely comments.
It is always a pleasure to read great feedback and hope to be able to extend a warm welcome to you in the near future!

Regards,
Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doncaster, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 December 2013

Having stayed here on previous occasions I already knew that this is a great hotel and an excellent ambassador for the Crowne Plaza name.

This stay was no different. Everything from check-in to check-out was handled professionally and efficiently. I was given a lovely corner room on the 2nd floor, which was spacious and very comfortable and I was very happy to note that my Platinum Elite status was recognised without requiring me to point it out (other IHG properties take note!).

The hotel is very conveniently located on the edge of the City of London. So, while it's slightly away from the hustle and noise of the West End, it's directly opposite Blackfriars station for both overground and tube services and is within walking distance of both the river (and everything on the south bank) and the St Pauls area. There are also plenty of bus routes either going straight past the hotel or just a couple of minutes walk away.

I love the little extra touches that this hotel has implemented - Bose iPod docks, phone/tablet charging stations, superior toiletries - all small things in the grand scheme but all together they serve to lift the hotel above its peers.

I had a couple of small electrical problems in the room, and also an issue where a cocktail glass had fallen off a shelf and smashed in the minibar cabinet. Not only were these problems sorted out within 10 minutes of me informing reception, but I was also given a complementary bottle of wine as an apology for the "inconvenience"!

The only minor con I have is that the room I was in (227) was subjected to the late night beats coming from the club downstairs. It wasn't terribly loud but it could be distracting for some if you're sensitive to that kind of thing.

Aside from that I couldn't recommend the hotel more highly and it will definitely be top of my list on my next visit to London.

Room Tip: Rooms at the rear of the hotel will be quieter.
See more room tips
  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, 28 December 2013
Dear MarkT,

Thank you very much for your lovely message on Trip Advisor.
I hope to welcome you back to our hotel sometime soon.

Regards,
Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 December 2013 via mobile

Hotel is in an ideal location only a few minutes walk to Blackfriars station and tube, and right next to the Thames. Being in the square mile means it gets pretty quiet at the weekends but it's not far from the west end by tube. Rooms are a little tiny but that's fairly normal for London. Didn't eat or drink there but the reception staff were pleasant. Overall you could probably do a little better but not much! I'll happily return to the CP London City.

Stayed December 2013, travelled solo
Helpful?
Thank PG350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, 28 December 2013
Dear PG350,
Thank you so much for taking the time to write your review on TripAdvisor!

Please do not hesitate to contact me, should I be of any further assistance for any future bookings with us.

Regards,
Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkshire
Level Contributor
133 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
Reviewed 19 December 2013 via mobile

We have stayed at this hotel many times and it never disappoints.

On arrival we were upgraded to a club room, which gave free access to the club lounge. The lounge is great, but was pretty busy when we were there and full of wannabe members of the cast of TOWIE!

Great location, directly across from Blackfriars train and tube station.

The rooms are very well maintained and contain all the amenities you would expect.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Queneth_Veneth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, 28 December 2013
Dear Queneth_Veneth,

Thank you very much for your message on Trip Advisor. I was delighted to read that overall your stay with us was an enjoyable one.
One of the benefits of Platinum & Ambassador members within the IHG Rewards Program is the access to Club Lounge (based on availability). Also guests with bookings specific room categories have Club Lounge included in the rate.
We do our utmost to balance he numbers and to extend the benefit as much as we can, as a result on some rare occasions our Club Lounge can be busy.
I hope this will not refrain you from returning to our hotel, and I will be truly delighted to welcome you back personally on your next visit.
Regards,
Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Switzerland
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 13 December 2013

This hotel is conveniently located just across the street from the tube station, and about 20 minutes walk from Covent Garden. The rooms are comfortable.
However, there was a big disadvantage: I stayed on a Saturday night, and there was a party at the bar of the hotel just below my room (I was on the 2nd floor). I could hear the music very loudly, even after 1am. I called the reception twice to complain, they said they would ask to lower the music volume, but nothing happened.
They have some claims about sleep quality in their hotel, with pillow sprays etc, but if you can't have silence, then all this does not matter!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AdvisorJames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, 28 December 2013
Dear AdvisorJames,
Thank you very much for your message on Trip Advisor.
I am sorry to read that during your stay you had experienced some noise from one of our Christmas party. Noise is not a common issue at this property, It may happened on some occasions, and in particular with the Christmas parties.
I hope to have the pleasure to welcome you back sometime soon.
Please contact me directly if you require any assistance with reservations and details of your visit.

Regards,
Marli Sadzinski
Senior Guest Relations Manager
Marli.sadzinski@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 December 2013

The location is very ideal for business and pleasure both. The rooms are spacious and nice. Staff is friendly and helpful. I have stayed at this property few times and its been nice. The restaurant food was great as well.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aq8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, 28 December 2013
Dear Aq8,
I am thrilled you wrote about our excellent location which made your stay with us a memorable one!
On behalf of the team and myself, I look forward to welcome you again!
Regards,
Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza London - The City

Property: Crowne Plaza London - The City
Address: 19 New Bridge Street, London EC4V 6DB, England
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#115 Family Hotel in London
#119 Business Hotel in London
#123 Romantic Hotel in London
#142 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Crowne Plaza London - The City 4*
Number of rooms: 205
Official Description (provided by the hotel):
Crowne Plaza London - The City Hotel provides perfect accommodation in central London near local attractions such as The London Eye, St Paul's Cathedral and Buckingham Palace. This luxury hotel also offers meeting rooms, gym, spa facilities and a Michelin star restaurant. The Crowne Plaza London - The City Hotel is a modern central London hotel, located in the heart of the city. This deluxe London hotel is just a stone's throw away from Blackfriars mainline train station, with a direct connection to the Eurostar terminal at St. Pancras International. For tubes, the Crowne Plaza hotel is equally well located: just a short walk to Temple & Mansion House on the District & Circle Line, or St Paul's on the Central Line. Whether you're in London for business or sightseeing, this London City Centre hotel is ideally located, minutes away from some of London's most famous attractions: The London Eye, St Paul's Cathedral, Millennium Bridge, Tate Modern & West End theatres. Crowne Plaza Club rooms, King Studios and Suites are available at your request. And all rooms are air-conditioned and have High Speed Internet Access. There's also a Fitness Club with sauna in the hotel should you wish to work out and wind down. While you're here, don't forget to eat at our Rosette awarded restaurants; Diciannove offers authentic Italian food including a variety of freshly made pasta, whilst and at Chinese Cricket Club you can enjoy fresh dim sum and Sichuan specialities. The easiest and most exciting way to do some sightseeing in London city centre is to take a trip on the London Eye. On a clear day, you can see as far as the Queen's other residence, Windsor Castle! The Crowne Plaza London City Hotel is only minutes away from the London Eye. ... more   less 
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Also Known As:
Crowne Plaza London - The City Hotel London
Crowne Plaza The City
Crowne Plaza London City

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