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“Expensive Hotel that lacks in the basics!” 3 of 5 bubbles
Review of Crowne Plaza London - The City

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Crowne Plaza London - The City
Ranked #184 of 1,089 Hotels in London
Certificate of Excellence
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Expensive Hotel that lacks in the basics!”
3 of 5 bubbles Reviewed 16 March 2014

Positives: Beautiful room, located right across from the Tube, great breakfast (at a price).
Negatives: Poor customer service. I emailed in advance to advise the hotel that my husband and I were travelling to London for the first time to celebrate our 5 year anniversary. I did not even receive an email acknowledgement that my message was received. When we got to the hotel, there was nothing special to congratulate us on our special occasion (not even a note). In fact, I confirmed that they did receive my email and front desk still didn't acknowledge it by even just by a simple greeting. We stayed in numerous less expensive hotels & BB's throughout Europe and each one of them provided us with a complimentary bottle of wine/Prosecco &/or special note. Those other hotels even accommodated our wishes for room upgrades, better floor, and view. Although this is not mandatory, it's these added touches that truly makes your stay more enjoyable. I would expect that this kind of attention to detail is standard from a hotel like Crowne Plaza. What was even more surprising was the fact that you had to pay for wifi!!! Wifi is virtually free everywhere in Europe. During our trip the bed and breakfasts and moderately ranked places we stayed at, wifi was free every single time. You would think for the price we paid at this hotel, that wifi would be included!!!

  • Stayed August 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank JensF18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, 17 March 2014
Dear JensF18,

Thank you for taking the time and trouble to post such a detailed review. We were all so very sorry to learn of the disappointment and difficulties you experienced.

Our aim is to reply to any request within 24 hours, so I am concerned to learn on this occasion we fail to do so. I am investigating the case personally, and would greatly appreciate if you contact me directly in order to have more details of the email address used.

Please be assured that it was certainly never our intention to offer anything other than a warm welcome to Crowne Plaza London - The City and to ensure that all your accommodation and preparation for such a special visit was above your expectations.

I would be truly delighted to have the opportunity to welcome you back in the future.

Kind Regards,

Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,261 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (393)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 15 March 2014

This hotel is superbly located within steps of StPauls,great food and a convenient to the tube.staff was attentive and the breakfast for a hotel was excellent.Room was ready upon checking which was appreciated after a trans Atlantic overbite flight.If you depart early for Heathrow it is only a 30min taxi.Highly recommend

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank B S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, 16 March 2014
Dear B S,

Thank you for taking the time to share your thoughts on your stay with us. I am delighted to read that you had a lovely stay and I hope we can welcome you back in the near future.

Kind regards,

Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huddersfield
Level Contributor
107 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 15 March 2014

Home from home with everything I needed; kettle, microwave, tv, fridge, fabulous power shower with all the toiletries needed for an overnight stay. Welcoming concierge and friendly helpful staff. I always look forward to staying in this hotel chain.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MisJoules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, 16 March 2014
dear MisJoules,

Thank you very much for your fantastic 5 stars review of our Hotel.

I hope to have the pleasure of meeting you in person in one of your future visits.

Kind Regards,

Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
89 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
1 of 5 bubbles Reviewed 11 March 2014 via mobile

Popped in here and ask for a cup of tea to take away at which point they attempted to charge me £5 50---- for a lukewarm cup of tea in a paper cup! Needless to say i shan't be returning here i would be too scared to stay in case they charged me £10,000 for an extra blanket for the bed.

Stayed March 2014, travelled solo
Helpful?
2 Thank stefano1450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, 1 April 2014
Dear stefano1450,

Thank you for your review regarding your recent stay at Crowne Plaza London - The City. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 11 March 2014 via mobile

We cannot fault this hotel as we think it is one if the best in London, we have stayed here twice and will be returning again in 8 weeks time as this is now out first choice hotel in London,

The only downside is the service and the food as both times we have had a terrible experience with the bar and room service

  • Stayed February 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank p h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, 16 March 2014
Dear p h,

Thank you very much for sharing your thoughts on our hotel. I am very pleased that you felt able to award us a 5/5 rating like so many of our other guests.

I am looking forward to welcome you back. I am positive the small glitches experiences with our Food & Beverage outlets will be fully resolved.

For any assistance do not hesitate to contact me directly.

Kind Regards,

Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
353 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 bubbles Reviewed 10 March 2014

Stayed here recently as a friend was celebrating a birthday in a nearby hostelry. It's just the perfect place in terms of location,service and comfort. I joined the Crowne Plaza Club a few years ago but never realyy made use of it, We were upgraded to club rooms where there are free drinks and canapes between 6-8 and beer and wine for a further 2 hours if u fancy it. Breakfast is also included . Couldn't fault any part of the stay .. staff were excellent as was the room and the location ! Right opposite Blackfriars Tube Station with easy links to the whole of London. You then have the benefit of a beautiful walk along the Thames along the Embankment or cross to the South Bank for similar. Wonderful ! Cost to join the scheme is about 180 GBP but there are eating vouchers included plus upgrades .. its well worth it if you plan to stay in town on a regular basis. Even on a stand alone its perfect.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LondonLockwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, 16 March 2014
Dear LondonLockwood,

Thank you very much for sharing your thoughts on our hotel. I am delighted that we were able to make the birthday celebration weekend so special.

I look forward to welcoming you back!

Kind regards,

Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luton
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 5 March 2014

Says it all. Within easy walking distance of Tate Modern and South Bank over Blackfriars Bridge, or upto St.Pauls and the new shopping plaza, or the history of Fleet Street, the Strand, Covent Garden and Trafalgar Square. All within 20 mins walking or get on one of the frequent buses in Fleet Street, £1.45 on your oyster card to go anywhere.
Hotel was bright, modern, with welcoming reception. Being an IHG member got me an upgrade. Lovely spacious room, didnt get the view from 710, but multi channel wall mounted plasma tv, plenty of refreshments with mini bar option, good size bathroom with shower and bath, plenty of wardrobe space. Couldnt fault it.
Most hotel customers will be wary of pricing, £15 for breakfast too much for us, take advantage of the numerous eating options around, even on a Sunday, for less than half the price. And the noisy downstairs bar was the only late drink option, would have been nice to have service in the lounge.
Nevertheless, a very enjoyable stay, even to the end where our bags were taken by the concierge for safe keeping to pick up later while queuing to check out. That's good customer service.

Room Tip: IHG membership will help get an upgrade. Certainly no noise on the 7th floor.
See more room tips
  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LutonCitytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, 16 March 2014
Dear LutonCitytraveller,

Thank you for taking the time to share your thoughts on your stay with us. I am delighted to read that you had a lovely stay and I hope we can welcome you back in the near future.

Kind regards,

Marli Sadzinski
Senior Guests Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza London - The City

Property: Crowne Plaza London - The City
Address: 19 New Bridge Street, London EC4V 6DB, England
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#115 Family Hotel in London
#119 Business Hotel in London
#123 Romantic Hotel in London
#141 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Crowne Plaza London - The City 4*
Number of rooms: 205
Official Description (provided by the hotel):
Crowne Plaza London - The City Hotel provides perfect accommodation in central London near local attractions such as The London Eye, St Paul's Cathedral and Buckingham Palace. This luxury hotel also offers meeting rooms, gym, spa facilities and a Michelin star restaurant. The Crowne Plaza London - The City Hotel is a modern central London hotel, located in the heart of the city. This deluxe London hotel is just a stone's throw away from Blackfriars mainline train station, with a direct connection to the Eurostar terminal at St. Pancras International. For tubes, the Crowne Plaza hotel is equally well located: just a short walk to Temple & Mansion House on the District & Circle Line, or St Paul's on the Central Line. Whether you're in London for business or sightseeing, this London City Centre hotel is ideally located, minutes away from some of London's most famous attractions: The London Eye, St Paul's Cathedral, Millennium Bridge, Tate Modern & West End theatres. Crowne Plaza Club rooms, King Studios and Suites are available at your request. And all rooms are air-conditioned and have High Speed Internet Access. There's also a Fitness Club with sauna in the hotel should you wish to work out and wind down. While you're here, don't forget to eat at our Rosette awarded restaurants; Diciannove offers authentic Italian food including a variety of freshly made pasta, whilst and at Chinese Cricket Club you can enjoy fresh dim sum and Sichuan specialities. The easiest and most exciting way to do some sightseeing in London city centre is to take a trip on the London Eye. On a clear day, you can see as far as the Queen's other residence, Windsor Castle! The Crowne Plaza London City Hotel is only minutes away from the London Eye. ... more   less 
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Also Known As:
Crowne Plaza London - The City Hotel London
Crowne Plaza The City
Crowne Plaza London City

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