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Reviews (2,717)
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Reviewed 16 October 2017 via mobile

Lovely hotel in a great location for sightseeing in the middle of London. The rooms are great and very clean. Staff was friendly and the concierge was extremely courteous. Breakfast was superb with a wide selection. The only negative thing I can say is that the lobby bathrooms could use new doorknobs that actually work.

Stayed: September 2017, travelled with friends
Thank Anna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2017 via mobile

Crowne plaza is the best one to consider in the Central London! It is situated just next to blackfriars if you are coming from the side of London Eye! All the main tourist attractions such as London eye, dungeon, shrekk museum, aquarium etc are at a walking distance. Metro station is just across the road. Bus stop is just outside the door! Service at hotel is exceptionally good! I loved the stay !

Stayed: August 2017, travelled as a couple
Thank kritikakhajuria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2017

I stay here regularly as close to the companies HQ
Always a great welcome and service
The new and improved Club Lounge works very well with the upgraded food and drink options
The Cricket Club Chinese restaurant is a favourite
The City Lounge is a good place to get an after work drink
I'll be back again soon

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Phil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2017 via mobile

A fantastic hotel to stay at with family if visiting London. Our family of four (two adults, a 10 year old and a six year old) stayed at the Crowne Plaza-The city for two nights (which was due to be three-see below) when visiting the sights of London over the Scottish half term break.
The hotel was excellent in all areas.
When we arrived at the hotel early to drop off our cases and head out to explore, the reception team greeted us with genuine smiles, even offering the two children bags of popcorn to keep them busy while we did the preliminary check in. Special thanks needs to go to Rita for all her help.
As we hadn’t booked a lot to do in advance of our trip, I chatted to the concierge Lee to get ideas of where we could go that would be fun for the kids. We ended up booking a two day Big bus tour, which also included a river cruise up to Westminster Bridge from Tower Bridge. The hotel price was £14 cheaper for the family than buying directly from the Big Bus ticket sellers.
Thanks very much Lee .
We had booked breakfast with our stay, which while it wasn’t the cheapest option, had a fantastic choice for everyone in the family.
Unfortunately on the third day of our stay, the hotel suffered some major flooding from a burst pipe on the 2nd floor.
The hotel team dealt brilliantly with the catastrophe, keeping us informed as to what our options are, and offering us whatever we wanted for breakfast from a nearby Starbucks.
Due to the uncertainty around power and water availability, the hotel team arranged for us to be taken to the Intercontinental hotel on Park Lane for our final night in London (a sister hotel from the same group) at no additional charge. They even provided the taxi transport!
As you might expect, our stay in a one bedroom suite on the 7th floor of the Intercontinental (with outside balcony terrace), was a fabulous way to finish our trip .
Overall the Crowne Plaza Hotel, and team , met and exceeded all of our expectations.
Thanks very much for making our stay so enjoyable!

Stayed: October 2017, travelled with family
1  Thank Tosh1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2017

The staff were helpful and friendly. I used room service and ate breakfast. The internet wifi seemed relatively slow but the hotel was already taking steps to improve the speed. I would come again. Thank you.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank richard_keigwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Crowne Plaza London - The City, responded to this reviewResponded 24 November 2017

Hi richard_keigwin,

Thanks for opting to stay with us and leaving feedback. Although I am glad that you find our location, cleanliness and service satisfactory, I regret to know that the level of sleep quality, value and internet service received fell below expectations.

Making your experience exemplary while providing best customer service has always been our aimed way of creating great hotels that guests love. And I am thankful that our hotel attempted to make things right and address your concerns accordingly. In addition, I am going to share your comments with our hotel owners and management for further improvement.

Again, thanks for getting in touch with us. We appreciate you as our guest. If you need anything else just send us an e-mail at ihgservice@ihg.com

Sincerely,

Ronald R.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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