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“A very good, middle-sized hotel.”

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Baglioni Hotel London
Ranked #48 of 1,077 Hotels in London
Certificate of Excellence
Reviewed 24 July 2014

A good hotel in the bracket (Metropolitan; Capital; SML: Langham: Lanesborough etc). It's small enough to be friendly and intimate but not so small that privacy isn't possible. The door staff are always very nice, welcoming and efficient (often the same person taking your case outside actually brings it to the room!). We've stayed about a dozen times and the standard rarely fluctuates. The rooms are comfortable, with a very welcome coffee machine in each, which makes very drinkable coffee! The room menu is good and no more expensive than that of other similar hotels. I have had trouble with the air conditioning a couple of times; finding that it's gone off to sleep shortly after I have, so I spend nights walking back and forth cursing it - not all rooms really need it, but it's nice to have. (There is one room, at the back that really does need it and this was the worst one - that was a year ago, so maybe it's been sorted). The bathrooms are all very good and the standard of cleaning, furnishings and bed/bed-linen is very good and the rooms have always been quiet. They also have a little room downstairs where you can print and photocopy - this has been a life-saver on more than one occasion. The staff were very helpful (even though I was just being thick), and they wouldn't take any payment for the paper/ink/time I took in there; a real surprise and delight! The restaurant is fine; that is, very good, but you'd expect it to be! When we've booked through Amex we've often been given afternoon tea too, which is always lovely. I would recommend it; it lacks nothing, but in a very competitive market, occasionally they are out-done on value and just plain old luxury! We'll go back, but will always wait for one of their, fairly frequent, offers to give it the edge.

Room Tip: A view of the park is always nice.
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  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Burs2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesco_Sardelli, Manager at Baglioni Hotel London, responded to this reviewResponded 30 July 2014

Dear Guest,
Thank you for having shared your recent experience at the Baglioni Hotel London on Tripadvisro, we are delighted to hear to on every visit to the hotel the team is providing a consistent service.


We are also happy to hear how much you appreciate the different facilities provided to all our guests. I am sorry to hear that the air conditioning has not been providing the same consistent service, if it happens again please contact the reception desk even in the middle of the night and they will be able to check the main system from down stair without having to disturb you in the room.

Once again thank you for your comments which I will share with the team whoI am sure will be delighted and encourage.
We look forward to welcoming you back at the Baglioni Hotel London in the very near future.

Kind regards,


Francesco Sardelli
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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401 - 407 of 824 reviews

Reviewed 20 July 2014 via mobile

We had we wonderful stay at the Baglioni- every aspect of the hotel is elegant and service oriented. Our room was beautifully decorated; breakfast was an unexpected treat, the bar was a great place to meet friends, and the location just can't be beat! Hyde Park is across the street and the tube is a 5 minute walk away; the staff was very helpful with plans and directions. I highly recommend the Baglioni in London, and hope to stay in other locations in the future!

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Colleen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesco_Sardelli, Manager at Baglioni Hotel London, responded to this reviewResponded 28 July 2014

Dear Guest,

We appreciate your comments regarding your stay at Baglioni Hotel London. We are delighted that you enjoyed, the room, the restaurant and the location.

Thank you again for sharing your experience, and we look forward to welcoming you back at the Baglioni Hotel London in the near future.

Kind regards,

Francesco Sardelli
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014

Just one night, but it was enough to know we'll be back. Located across the street from Hyde Park, the location is wonderful.

Service is fabulous, warm and personal. The restaurant service team knew our name the first time we walked in. Bags were whisked away and in our room before we knew it.

The room was luxurious Italian contemporary, all wood and black marble. A beautiful modern four poster King sized bed, was very comfortable after a long day. The bathroom had a great bath/shower, two sinks and a bidet, on top of the usual.

The only negatives I can point to are in the restaurant. In the evening, the menu is a bit limited. In the morning, there seemed to be a bit of a problem getting buffet items refilled, which seemed to be a language (Italian-English) issue.

Other than these small issues, I recommend it highly.

Stayed: July 2014, travelled as a couple
3  Thank Mpols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesco_Sardelli, Manager at Baglioni Hotel London, responded to this reviewResponded 28 July 2014

Dear Guest,

We appreciate your comments regarding your stay at Baglioni Hotel London. We are delighted that you enjoyed your room, the restuarnt and the service.

Regarding the breakfast buffet we have take note of you comments and since your comments and we have reviewed the offering to avoid any further problem in the future.

Thank you again for sharing your experience, and we look forward to welcoming you back at the Baglioni Hotel London in the near future.

Kind regards,

Francesco Sardelli
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

Our first stay at the very stylish Hotel. In a great location across the road from Hyde Park.Handy for Royal Albert hall,Kensington high street etc.
The staff were so friendly and very helpful. We would definitely stay again. We were upgraded to a junior suite which was very comfortable.

Room Tip: A Park view would be good.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Sandi56_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesco_Sardelli, Manager at Baglioni Hotel London, responded to this reviewResponded 28 July 2014

Dear Guest,

We appreciate your comments regarding your stay at Baglioni Hotel London. We are delighted that you enjoyed the the upgrade and also the location of the hotel.

I will share your positive comments with our team, who I am certain will be encouraged by your remarks.

Thank you again for sharing your experience, and we look forward to welcoming you back at the Baglioni Hotel London in the near future.

Kind regards,

Francesco Sardelli
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014 via mobile

Italian staff, italian style, italian food and cocktails, the result is a fine elegant boutique hotel opposite Hyde park, close to Royal Albert hall and kensington gardens. They also have a spa where you can enjoy treatments and tables al fresco for drinks and meals.

Stayed: July 2014
1  Thank sciopina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesco_Sardelli, Manager at Baglioni Hotel London, responded to this reviewResponded 28 July 2014

Dear Guest,

We thank you for your comments regarding your stay at Baglioni Hotel London. We are delighted that you enjoyed your stay with us.

I will share your comments with our team, who I am certain will be encouraged by your remarks.

Thank you again for sharing your experience, and we look forward to welcoming you back at the Baglioni Hotel London in the near future.

Kind regards,

Francesco Sardelli
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014 via mobile

Italian style in London centre, a quiet and luxury choice. The room are wide and clean, and bed is so comfortable. You feel a relaxing atmosphere.
The food of the Italian restaurant is very good. Personnel is fantastic!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Frarollo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesco_Sardelli, Manager at Baglioni Hotel London, responded to this reviewResponded 15 July 2014

Dear Guest,

We appreciate your comments regarding your stay at Baglioni Hotel London. We are delighted that you enjoyed your stay with us.

I will share your comments with our team, who I am certain will be encouraged by your remarks.

Thank you again for sharing your experience, and we look forward to welcoming you back at the Baglioni Hotel London in the near future.

Kind regards,

Francesco Sardelli
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

I've stayed at the Baglioni Hotel a number of times over the past few years and this review is well overdue. If you're looking for a quiet hotel which provides a touch of luxury and a little romance then look no further. Its only a short distance to Mayfair, Harvey Nicks and Harrods and both Heathrow and London City airports are only around 45 minutes drive outside the rush hour.

All the rooms that I've stayed in are sumptuously furnished and opulently decorated in deep purples and gold. There is a quality entertainment system and the bathrooms are quirky and well appointed. The butler service for pressing etc is fast and efficient but a little expensive. On this occasion I was upgraded to a Junior Suite which provides a small sitting area with sofa and desk.

The service all over the hotel is understated and flawless, in the bar and restaurant areas the staff are slick and professional and the food is excellent. In the evening they serve a very good selection of light snacks which are perfect if you plan to eat later but need a little something to nibble on. Breakfast is really superb with a good buffet and some a la carte options.

There is a covered terrace at the front of the hotel which is pleasant when the sun shines but at the moment can be just a little noisy as there is a major construction project going on nearby. Hyde Park is just across the road and is ideal for a walk to blow away the cobwebs. At the moment the Spa is undergoing a major refurbishment.

All in all, the Baglioni has become a regular 'home from home' for me in London but this comes at a price !!!

Room Tip: Suite 304 looks over the park and is high enough to escape any traffic noise.
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  • Stayed: June 2014, travelled on business
    • Value
    • Cleanliness
    • Service
2  Thank Hugh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesco_Sardelli, Manager at Baglioni Hotel London, responded to this reviewResponded 12 July 2014

Dear Guest,
Thank you for taking the time to share your experiences on Tripadvisor.

We are delighted to ready your lovely review of our hotel, and to discover that on each and every visit, we are consistently able to make your stay very comfortable.

As a returning guest of our hotel, it is so important to hear from you and to learn that the team are providing a consistently high level of service, and it will be my pleasure to convey your kind words on to the whole team.

Thank you again and I do hope that your next stay with us is not too far away, and that we will soon have the pleasure of welcoming you back to your home from home at The Baglioni Hotel London, for another magnificent experience.

Warm regards,

Francesco Sardelli
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Baglioni Hotel London

Address: 60 Hyde Park Gate, London SW7 5BB, England
Phone Number:
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#20 Spa Hotel in London
#27 Business Hotel in London
#46 Luxury Hotel in London
#63 Romantic Hotel in London
#66 Family Hotel in London
Price Range: £288 - £454 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Baglioni Hotel London 5*
Number of rooms: 67
Official Description (provided by the hotel):
The Baglioni Hotel London is situated in the heart of London, the cosmopolitan city par excellence, opposite Hyde Park with an enchanting view of Kensington Gardens and Palace. The hotel is situated a short distance from historic and cultural places of interest and the shops and watering holes that animate the city’s nightlife; the Royal Albert Hall, Harrods and Knightsbridge are all nearby. The entirely Italian hospitality and luxury services offered such as the spa, fitness centre, chauffeur-driven car and personal butler will make your stay in London truly unforgettable. ... more   less 
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Also Known As:
London Baglioni Hotel

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