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“great value, comfortable and convenient”

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Hotel ibis budget London City Airport
Ranked #687 of 1,076 Hotels in London
GreenLeadersSilver level
Reviewed 15 December 2013

Stayed with a couple of friends for two nights and was great value for money. Only a short walk to the nearest dlr station making it convenient to get to our concert at the olympic park. room was clean, slightly small but nevertheless comfortable. would recommend if don't want to spend loads on otherwise expensive london hotels.

  • Stayed: July 2013, travelled with friends
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Thank emilymayirwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NarinderSingh, Manager at Hotel ibis budget London City Airport, responded to this reviewResponded 23 December 2013

Thank you very much for taking the time to write a review.
Many thanks for your kind comments and compliments.
Our team is delighted that you enjoyed your visit and we look forward to welcoming you back again soon, hopefully

Kind regards,

Emmanuel Alley
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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419 - 425 of 939 reviews

Reviewed 15 December 2013

Currently undergoing an extensive refurbishment, and as a result the hotel is chaotic. There is/was an extensive layer of building dust up to the second floor while i was staying there. Staff are efficient and helpful though.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Accorhotels.com
Thank Me77iah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NarinderSingh, Manager at Hotel ibis budget London City Airport, responded to this reviewResponded 23 December 2013

I am really sorry that you were disappointed by your experience saying with us. I appreciate the feedback and rest assured that we take all comments very seriously, and the matter has been addressed accordingly. But feel free to contact me on 0207 474 9106 or email me on h3578-dm@accor.com to discuss this further.

Kind regards,

Emmanuel Alley
Assistant Manager

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Reviewed 14 December 2013

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Accorhotels.com
Thank Rob C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NarinderSingh, Manager at Hotel ibis budget London City Airport, responded to this reviewResponded 15 December 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 11 December 2013

  • Stayed: December 2013, travelled solo
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Review collected in partnership with Accorhotels.com
Thank Crazydayz2013
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NarinderSingh, Manager at Hotel ibis budget London City Airport, responded to this reviewResponded 12 December 2013

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Reviewed 8 December 2013

Have stayed at numerous novotel, ibis and an ibis budget previously all as a family on trips, we are fans on the Accor formula. As ever the rooms are very good for the budget, clean & comfortable. However the front and reception is a building site I am amazed that the hotel was not shut for the work to be done. Photos to follow. My kids were actually a little nervous about staying there which is a first. The room next to mine was being used as an office or similar for the staff because all I could every 10 mins or so was the latched door closing and slamming onto the latch. Clearly we didn't even stay for breakfast as much as I enjoy sitting in a cold building site. stay clear until the work is done.

Room Tip: Wait until the work is done.
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  • Stayed: December 2013, travelled with family
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Thank Graham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NarinderSingh, Manager at Hotel ibis budget London City Airport, responded to this reviewResponded 12 December 2013

Thank you for taking the time to write a review. I am really sorry that on this occasion you were disappointed with your stay. We treat all feedback with the utmost seriousness and the matter will be dealt with accordingly. Please allow me to express my sincerest apologizes.
and feel free to contact me on 0207 474 9106 or e mail me on h3578-dm@accor.com to discuss this further.

Kind regards,

Emmanuel Alley
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2013

If you're on a budget, this place is great. The staff are friendly, the room was very clean, the breakfast was decent and even though its quite far out from central London, there's is a station nearby.
We had problem with our room with the plugs not working but this was soon rectified by the staff.
Only slight annoyance is the shower, which opens into the room and there's no privacy to be had - it would have been nice to have an actually shower room.

All in all, for the price you couldn't really ask for more.

  • Stayed: November 2013, travelled with friends
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1  Thank Beck T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NarinderSingh, Manager at Hotel ibis budget London City Airport, responded to this reviewResponded 11 December 2013

Thank you very much for your kind review. It is much appreciated and I can assure you that our team will be delighted to hear that you enjoyed your stay. In the meantime, we will look into things you highlighted. I look forward to welcoming you back again very soon.

Kind regards,

Emmanuel Alley
Assistant Manager

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Reviewed 3 December 2013

An average adn affordable stay close to London city airport. This lies in zone 3 and is around 400 metres from the nearest underground. Be aware that there are no stores, restaurant etc closeby except a Costa Coffee. The hotel provides pizza delivery and take home food service which was quite average.

Room Tip: Choose a room on the upper floors.
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  • Stayed: November 2013, travelled with family
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Thank Praveen123pks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NarinderSingh, Manager at Hotel ibis budget London City Airport, responded to this reviewResponded 11 December 2013

Thank you for taking the time to write a review. We treat all feedback with the utmost seriousness and we can assure you that the matter is being looked into and will be dealt with accordingly.

Kind regards,

Emmanuel Alley
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel ibis budget London City Airport

Address: North Woolwich Road | Silverstown, London E16 2EE, England (Formerly Etap Hotel)
Phone Number:
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Amenities:
Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#39 Green Hotel in London
Price Range: £33 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel ibis budget London City Airport 2*
Number of rooms: 81
Official Description (provided by the hotel):
Ibis budget Hotel London City Airport is a low-cost hotel a short walk from London City Airport terminal. This London hotel well located at London Docklands with good transport links for central London. The hotel has 81 guest rooms and is 100% non-smoking. Each room comes with en-suite shower and a flat screen TV. A continental breakfast buffet is served every morning. The hotel offers on-site free parking and free Wi-Fi throughout the hotel. ... more   less 
Also Known As:
Etap London

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