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“My experience at Ibis”

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Hotel ibis budget London City Airport
Ranked #688 of 1,077 Hotels in London
GreenLeadersSilver level
Reviewed 28 March 2014

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank F Q
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NarinderSingh, Manager at Hotel ibis budget London City Airport, responded to this reviewResponded 31 March 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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388 - 394 of 928 reviews

Reviewed 22 March 2014

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank AlfCavill
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NarinderSingh, Manager at Hotel ibis budget London City Airport, responded to this reviewResponded 31 March 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 21 March 2014

  • Stayed: March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank BobbyBrownPants
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NarinderSingh, Manager at Hotel ibis budget London City Airport, responded to this reviewResponded 31 March 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 19 March 2014

The description of the hotel tells you all you need to know - "budget". When you stay here, you are unashamedly getting what you pay for.

The rooms are spotlessly clean although sparsely furnished. However, if you are only looking for somewhere to sleep then it is absolutely fine.

The hotel is literally five minutes walk from Pontoon Dock DLR station so it is very handy for getting onto the London transport network or for getting to London City Airport.

If you are a light sleeper, I would suggest that you ask for a room to the rear of the building - I was woken several times by road noise and by planes taking off from City Airport.

Room Tip: Get a room to the rear (car park) side of the building
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  • Stayed: March 2014, travelled as a couple
    • Service
Thank Geo-0131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NarinderSingh, Manager at Hotel ibis budget London City Airport, responded to this reviewResponded 31 March 2014

Thank you for taking the time to write a review about your recent visit to Ibis Budget London City Airport. Our team is delighted that you enjoyed your stay. In the meantime, please be assured that we have noted your comments about noise disturbance which will be addressed.
See you on your next trip hopefully!

Kind regards

Emmanuel Alley
Assistant Manager

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Reviewed 16 March 2014

Close to London City Airport, so can easily walk to and from the Airport, I used the Airport DLR as seemed easier to the find the hotel that way. As others have said, the noise isn't too bad when based so close to the airport, although it was helped by most flights being cancelled due to fog in the morning. Basic room, but it was clean and comfortable. As with such budget hotels, take your own shampoo etc, but at least they provide soap. Free wifi worked well and service was good. Breakfast was £4.95 for a 'continental' buffet style breakfast, so basically croissants, fruit, toast and cereal options. I think that's good value for anywhere in London. Nowhere obvious to eat out nearby, so for my one night there, I walked back to the airport where there is a Pret and another sandwich type place.

  • Stayed: March 2014, travelled solo
    • Value
    • Location
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Thank MarkP39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NarinderSingh, Manager at Hotel ibis budget London City Airport, responded to this reviewResponded 31 March 2014

Thank you very much for taking the time to write a review.
Many thanks for your kind comments and compliments.
Our team is delighted that you enjoyed your visit and we look forward to welcoming you back again soon.

Kind regards,

Emmanuel Alley
Assistant Manager

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Reviewed 10 March 2014

Have stayed here twice before for one night, the hotel is situated fantastically for City Airport and DLR options into London. Although close to the airport there were no issues with noise, although that may be because I'm a deep sleeper.
Rooms are spotless, couldn't fault that. Double bed is comfortable, although room is basic (not many pictures or colour) its very good for the money. £64 is what we paid and staff very helpful and friendly. Also onsite parking which is handy if driving in from somewhere else.
Would recommend as a base for going to City Airport or exploring London.

  • Stayed: January 2014, travelled as a couple
    • Value
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Thank SianLW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NarinderSingh, Manager at Hotel ibis budget London City Airport, responded to this reviewResponded 16 March 2014

Thank you very much for your kind review. It is much appreciated and I can assure you that our team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon.

Kind regards,

Emmanuel Alley
Assistant Manager

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Reviewed 25 February 2014

We needed a hotel close to Brick lane theatre and somewhere that was close to either DLR or the underground and this place did fit the bill and was priced very good. As other people have commented the place was immaculate in its cleanliness and the staff were more than helpful. On the negative side there is no hairdryer and if you take your own the mirror is not near a socket. The room is very sparse and it is simply a bed for the night. The bed was clean but not particularly comfortable although we managed. On the plus side it was only yards away from the venue we were going to see, cheap and there was a lift. There were a few snacks that could be bought in the foyer and the whole experience reminded me of a place we stayed in France for a similar reason. I would stay again if it was the only one in the area but I would look for a premier inn possibly first.

Room Tip: The rooms I expect were all about the same, there was not a massive amount of external noise in fact...
See more room tips
  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Harry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NarinderSingh, Manager at Hotel ibis budget London City Airport, responded to this reviewResponded 3 March 2014

Many thanks for your comments. We appreciate your feedback and I can assure you that we will look into the points you highlighted. In the meantime, I hope we can welcome you back to Ibis Budget London City Airport.

Kind regards,

Emmanuel Alley
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel ibis budget London City Airport

Address: North Woolwich Road | Silverstown, London E16 2EE, England (Formerly Etap Hotel)
Phone Number:
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Amenities:
Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#17 Best Value Hotel in London
#39 Green Hotel in London
Price Range: £34 - £82 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel ibis budget London City Airport 2*
Number of rooms: 81
Official Description (provided by the hotel):
Ibis budget Hotel London City Airport is a low-cost hotel a short walk from London City Airport terminal. This London hotel well located at London Docklands with good transport links for central London. The hotel has 81 guest rooms and is 100% non-smoking. Each room comes with en-suite shower and a flat screen TV. A continental breakfast buffet is served every morning. The hotel offers on-site free parking and free Wi-Fi throughout the hotel. ... more   less 
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Also Known As:
Etap London

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