Me and my family arrived on Saturday afternoon to be greeted (just some guy opening the door, no hello or welcome!) by some guy in shorts and a t-shirt. At first I thought we arrived at someone's house by accident and accidentally woke them up, but as it turns out, this was the place. We then followed him down to the basement where the office was and he demanded cash upfront, even though the website said we could pay by credit/debit card.
Anyway, we got some cash from across the street to once again meet this man who simply gave us the keys, told us our room number and that was it. Didn't show us where to go or explain any of the facilities or anything. I assume he went back to bed.
In the room, it was tiny, but we didn't care, it had a double bed a single bed a shower and a toilet.Unfortunately there was no kettle or coffee/tea making facilities in our room which seems bizarre as every other hotel, B&B or guesthouse we have stayed in has provided us with these, but I can live with that. What we can't live with is no soap. Not even a single bar to be found and the shower holder was broken. There was no toilet roll holder and the TV had to be plugged in and manually setup, but we didn't need it, just a heads up for those of you who do.
Onto the next morning we ventured down into the basement for our "continental" breakfast which consisted of processed cheese, processed ham, two bowls of cereal covered with clingfilm, instant coffee and some orange juice and milk in jugs. It was basic, and to pay over £70 for a budget hotel, I would have expected at least a slice of real cheese.
But saying this, our experience with the female staff was wonderful. They were helpful and courteous compared to the miserable guy the previous afternoon. They offered directions and recommendations to attractions and other places. It's a budget hotel, but if they wish to get more glowing reviews, have a word with the guy that takes the money, it doesn't cpost anything to be helpful and friendly.
- Official Description (provided by the hotel):
- New 3 star Bed & Breakfast Hotel in Central London Victoria, 2 Mins from station, free 24hr Broadband Internet, friendly staff and full cooked breakfast. Affordable, comfortable and central accommodation including English breakfast. Situated in Belgravia, close to Westminster, Sloane Square and easy access to all London attractions. ... more less
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