This weekend trip was a treat for our teenage daughter for her birthday, the hotel was booked and paid for six weeks prior and confirmation was sent via e-mail, we spent some time in London and arrived at the hotel at 4pm to be told they did not have a room available as the receptionist that we booked with had not registered the booking in their diary when I asked what they were going to do the lady told me to give her two hours and return at 6pm she would go round the area to see if she could book alternative accomodation we left the premises together, as we left another staff member asked her to return we sat at a cafe opposite for the next half an hour and then decided to go back to see what was happening, she had been told by what I presume to be the manager she was not aloud to go out and search for alternative accomadation, I asked to see the manager at this point as she was not able to make any decisions he was extremely unhelpful he at this point offered us a double room for the three of us! which we declined, we made the decision to accept a refund and find our own accomodation, if we could not find accomodation I said I would expect him to pay for our train journey home he informed me he would not be prepared to do this, I would not reccomend this hotel at all as they cannot even offer what has been booked and paid for.
- Official Description (provided by the hotel):
- New 3 star Bed & Breakfast Hotel in Central London Victoria, 2 Mins from station, free 24hr Broadband Internet, friendly staff and full cooked breakfast. Affordable, comfortable and central accommodation including English breakfast. Situated in Belgravia, close to Westminster, Sloane Square and easy access to all London attractions. ... more less
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