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“Ideal location for o2” 5 of 5 bubbles
Review of Premier Inn London Docklands (Excel) Hotel

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Premier Inn London Docklands (Excel) Hotel
Ranked #221 of 1,089 Hotels in London
Certificate of Excellence
Milton Keynes, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Ideal location for o2”
5 of 5 bubbles Reviewed 21 December 2013

Right next to the excel centre. Two mins from DLR ideally located for Stratford and the O2. Clean,modern though the rooms are very warm with little ventilation which could be a problem in the summer. Though there is air con in the rooms.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Charlotte L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this review, 30 December 2013
Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am really happy to see that your stay with us was a positive one and that you found the location of our hotel ideal for visiting the O2.
At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thank you once again for taking the time to give us feedback and we look forward to welcoming you back to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,717 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (295)
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English first
Plymouth, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 20 December 2013 via mobile

My husband and I stayed for two nights at the end of November. We usually stay in Central London but due to being pregnant knew we couldn't do our usual late nights out so opted for a cheaper premier inn which had parking. Easy stroll to the DLR, takes around 30 minutes on the tube to get into the middle of the city but nothing to moan about! Great location, great service, great breakfast, fantastic staff! One of the best premier inn's! Well done Docklands! X

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank J P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this review, 30 December 2013
Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am really happy to see that your stay with us was a positive one.
At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thank you once again for taking the time to give us feedback and we look forward to welcoming you back to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cromer, United Kingdom
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 18 December 2013

Stayed at this Premier Inn for two nights for a weekend break. We have used Premier Inns all over the country and have always been happy but the staff at this one were exceptional. The reception staff and waiters/waitresses in the restaurant were so friendly and efficient and really made our stay very enjoyable. The hotel was the usual Premier Inn style and standard but very quiet and also convenient for the Docklands Light Railway into the city.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cromerboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this review, 30 December 2013
Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am really happy to see that your stay with us was a positive one and that you found our Premier Inn the best so far.
At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thank you once again for taking the time to give us feedback and we look forward to welcoming you back to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 18 December 2013

Great Hotel with nice and friendly staff! The room is huge, with really comfy bed and pillows. The bathroom is big enough. Clean towels and cleanng the room everyday. Great place to stay for business, romantic weekend, family holiday!

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vladimir T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this review, 30 December 2013
Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am really happy to see that your stay with us was a positive one and that you found our hotel 10 out of 10. At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thank you once again for taking the time to give us feedback and we look forward to welcoming you back to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level Contributor
1,287 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 421 helpful votes
3 of 5 bubbles Reviewed 18 December 2013

Room 528 is near to the DLR so some noise from this is in evitable if on the railway side of the building. The room was a reasonable size , was clean and fresh. Found the air heating system quite noisy and even with it completely switched off still experienced some droning noise that went on through the night only punctuated by the corridore door banging.
On the positive booking in advance secures a bargain price, the staff were friendly and polite Check in can be done on line so very efficient on arrival and departure was quick. We didn't dine nearby as chose to eat in London. Used the Prince Regent DLR which is within easy walking distance
Overall good value clean and efficient but a bit noisy.

Room Tip: room 528 is near to railway so use the rooms away from railway if possible.
See more room tips
  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank tezpil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this review, 19 December 2013
Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn, I am very disappointed that your stay with us was not a positive one.
At Premier Inn, we strive to deliver the highest standards of service and product, I apologise that this was not the case on this occasion. A member of staff will be in contact with you regarding your stay, alternatively please contact us at the hotel on 08715278650 to dicuss your experience futher. Thank you once again for providing us with your feedback and we will use this information to improve our service/standards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest, Romania
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 17 December 2013

It is a good choice for value for money. Easy access, nice and clean, nice staff, good choice of breakfast for short period, dinner and bar, parking also.
Still to improve some little things, but really worth the stay.

  • Stayed December 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Marianene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this review, 18 December 2013
Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn, I am really happy to see that you found your stay here value for money.
At Premier Inn, we pride ourselves on providing all of our guests with great service, great food and a fantastic nights sleep.
It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thanks once again for taking the time to give us feedback and we look forward to welcoming you back to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derbyshire, UK.
Level Contributor
122 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 bubbles Reviewed 16 December 2013

We had to book this hotel at the last minute and the price was reasonable. We found the hotel easily enough. The receptionist was really helpful and colouring books appeared when she found that there were two children.

The room was comfortable and the two spare beds set up ready to use. The beds were comfortable and the flat screen television a bonus. We had an issue with only hot water coming out of the taps (husband had to go to reception to get water for the kettle) and we had to be careful when the children washed their hands (there was no cold water.)

We ate in the restaurant. The food was generally fine. Not sure that you usually put cheddar cheese on a pizza rather than mozzerella but it was fine. But the service was good.

Breakfast was well presented and the staff friendly and kind. We asked for a soft boiled egg and it was soft and boiled when we got it.

A comfortable night's sleep and friendly staff. Certainly would recommend.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JoWilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this review, 17 December 2013
Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am really happy to see that your stay with us was a positive one and that you found our member of staff at check in helpful.
At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
We apologise for the problem with the water taps, a member of staff will contact you regarding this or alternatively please contact the hotel on 08715278650.
Thank you once again for taking the time to give us feedback and we look forward to welcoming you back to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Docklands (Excel) Hotel

Property: Premier Inn London Docklands (Excel) Hotel
Address: London Docklands 2 Festoon Way | Royal Victoria Dock, London E16 1JP, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#78 Best Value Hotel in London
#97 Romantic Hotel in London
#102 Family Hotel in London
#158 Business Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn London Docklands (Excel) Hotel 3*
Number of rooms: 203
Official Description (provided by the hotel):
Located in the heart of London Docklands, our Premier Inn will be sure to suit all your needs whether they are business or pleasure. Take a trip to the O2, which is only 20 minutes away. Or explore out to central London. The choice is truly yours, with the DLR (Prince Regent station) only a short walk away. Our dedicated and friendly staff will do their very best to meet your every need. With a Thyme restaurant on site you can be sure you won't go to bed hungry. A great nights sleep and a comfy kingsize bed will be just what you need after a long day at work or sight seeing. Premier Inn, a good night sleep guaranteed. ... more   less 
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Also Known As:
Premier Inn London Docklands (Excel) Hotel London

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