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“Excellent stay”

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Premier Inn London Docklands (Excel) Hotel
Ranked #228 of 1,068 Hotels in London
Certificate of Excellence
Sheffield, England, United Kingdom
Level 6 Contributor
140 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Excellent stay”
Reviewed 26 April 2014

Another great stay with a Premier Inn. We were allowed to check in an hour early which really added to our holiday time! Room was on the railway side of the hotel but the only noise was a slight rumble, otherwise no outside noise at all. we stayed as a family for four nights and it was perfect for us. The boys enjoyed the DLR ride into London, it really isn't that far. The station can be seen from the hotel. Francesco was fantastic at breakfast every morning and there was loads to eat despite the hotel being very busy. Shower was really powerful!

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
Thank Lyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this review, 4 May 2014
Hello Lyn! Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am really happy to see that your stay with us was a good one.
At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on. I will definately be passing your comments onto my staff and especially Francesco.
Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Sandefjord, Norge
Level 4 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 April 2014

The hotel was nice, the breakfast excellent, and dinner with kids a good experience. On the negative side is the distance in to the city center. Spent a lot of time on the train, but at least the trains go quite often. Could have been better marked from the train station, but use the left hand side exit from the train station for the easiset walk to the hotel. It also have a lift if you have luggage.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EWestby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this review, 4 May 2014
Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am really happy to see that your stay with us was a good one.
At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
1 review
Reviewed 22 April 2014

Things to know:
Car Parking is £12 day time (9.30-5.30).
Overnight is free until 9.30 as Car Park is controlled by Excel Centre.
DLR station is 5 min walk away - into Central London in 15 mins.
Great welcome, clean and tidy.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gwaelod_Mawr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this review, 4 May 2014
Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am really happy to see that your stay with us was a good one.
At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stirling, United Kingdom
Level 4 Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 22 April 2014

Location good for London, cheaper than city centre hotel so did expect to have extra travel time to London - DLR nearby and easy to use.
Stayed for 4 nights, really disappointed there were no croissants on 2 of the mornings for breakfast, easter sun & mon. I only eat contintental brekkie & croissant is my favourite thing so really only ate some cereal....
Reception and breakfast staff were great.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this review, 23 April 2014
Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am really happy to see that your stay with us was a good one.
At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
I apologise about the lack of croissaints during your stay, this shortage has been rectified and I will personally make sure the next time you stay with us we have more than enough of your favourite croissants.
Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Martjanci, Slovenia
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 April 2014

Premier Inn is a hotel chain that you can trust and you know what you will get for your money. So it is in this hotel. Rooms very good, very clean, clean bathroom, clean and fresh sheets. Past the train (DLR) and it is very close, which is a little disturbing. No problem sleeping. Since we used room 621 and it is at the end of the hallway is a bit disturbing noise from the ventilation central system. Breakfast is a bit expensive, but very good and varied.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dusan19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this review, 23 April 2014
Hello Dusan19! Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am really happy to see that your stay with us was a good one and that you found us value for money. At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 April 2014

After spending more than 4 years of my life in various hotels around the globe, I have written to the manager with praise for excellent service for only the second time. All the staff were exceptional in their warmth, helpfulness and general demeanor. The hotel is convenient enough for central London, the food is good adn the rooms are clean. We will certainly return for our next visit to London.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this review, 23 April 2014
Hello Andrew. Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am really happy to see that your stay with us was a good one. I have recieved your letter and thank you for your kind words, I have also showed the rest of the team and they were very happy with the feedback they recieved from you.
At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derbyshire, UK
Level 6 Contributor
88 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 21 April 2014

Nice rooms, ideal for excel, we stayed there for a gig at O2 which was a nice walk along the docklands to the Emirate Airline which is a cable car over the Thames to the O2. YOu can either by a cheap ticket or use your oyster card, well worth the views.

Hotel is about 3-5mins from the DLR but there is a good walk if youwant a shop. I would NOT recommend eating int hepub behind the hotel as it wasn't great value, but instead try the in hotel food (I didn't try it, wish I had as I felt robbed in the pub next door) or alternatively, if you are going to the O2 there are lots of places to eat in there. We ate at the Harvester and fed family of 4 3 courses with drinks for around £40.

Hotel though, lovely, all you can expect from a Premier Inn, check in fast and staff polite a always.

Highly recommended if you are in the area for excel or the O2 but if you want supplies, get them beforehand.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bellysbride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this review, 22 April 2014
Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am really happy to see that your stay with us was a good one. I have walked myself to the cable cars and i agree it is a enjoyable walk with great views.
At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Docklands (Excel) Hotel

Property: Premier Inn London Docklands (Excel) Hotel
Address: London Docklands 2 Festoon Way | Royal Victoria Dock, London E16 1JP, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#54 Best Value Hotel in London
#97 Romantic Hotel in London
#102 Family Hotel in London
#158 Business Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn London Docklands (Excel) Hotel 3*
Number of rooms: 203
Official Description (provided by the hotel):
Located in the heart of London Docklands, our Premier Inn will be sure to suit all your needs whether they are business or pleasure. Take a trip to the O2, which is only 20 minutes away. Or explore out to central London. The choice is truly yours, with the DLR (Prince Regent station) only a short walk away. Our dedicated and friendly staff will do their very best to meet your every need. With a Thyme restaurant on site you can be sure you won't go to bed hungry. A great nights sleep and a comfy kingsize bed will be just what you need after a long day at work or sight seeing. Premier Inn, a good night sleep guaranteed. ... more   less 
Also Known As:
Premier Inn London Docklands (Excel) Hotel London

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