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“Comfortable, clean and convenient”

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Premier Inn London Docklands (Excel) Hotel
Ranked #229 of 1,063 Hotels in London
Certificate of Excellence
Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Comfortable, clean and convenient”
Reviewed 25 June 2014

Very well located for Excel and London City airport. Very clean and efficiently run. I love the good night's sleep policy, it's reassuring. I stayed with colleagues for nearly 2 weeks whilst setting up and working at an exhibition and couldn't fault anything, especially the restaurant. Very helpful staff in the restaurant, bar and on reception. Good value overall.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rachel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this review, 3 July 2014
Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am happy to see your stay with us was a good one. At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. That is why we provide a goodnight guarantee because we are confident we will deliver on this. It is great to get feedback from our guests about what we are doing well and what we can improve on. Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel.
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Sydney, Australia
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 June 2014

A good hotel if requiring accommodation near the London City Airport. Our room for 3 was clean and comfortable. The staff were welcoming and very helpful and seemed very keen to have our feedback. Our 2 meals, dinner and breakfast were surprisingly good. It's also an easy and inexpensive trip to the Airport either by train or taxi although we chose the latter. It was a little noisy at first with a group of young people staying on our floor but that ceased early enough not to worry us. Overall, would recommend.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sue L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this review, 25 June 2014
Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am happy to see your stay with us was a good one and i am happy to see you found us value for money. At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2014

This is a great location for getting to the o2. Especially if you stop off at the Royal Victoria like an take the Emirates cable car to your event! The room was clean and comfortable. Considering you are right near the DLR, it was barely noticeable, as were the planes. I would consider staying here again, unless I find a swankier hotel for a good price ;-)

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karena N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this review, 25 June 2014
Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am happy to see your stay with us was a good one and i definately agree with you, the cable car experience is fantastic! At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 June 2014

Rubber eggs, dried out bacon and sausage, uncooked tomatoes, no cheese or meat in their "Continental Breakfast", expensive parking. Hotel side good, but very expensive for a budget hotel. Overall Eeek

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank Brian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this review, 21 June 2014
Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am very disappointed that our breakfast did not meet your requirements. I am surprised at this because usually we have great feedback regarding our breakfast, therefore I will launch a full enquiry into this and see where it all went wrong. At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on. I am saddened the breakfast being poor has caused you to rate us an overall 1 star but I hope we can resolve this for you. Please call us at the hotel on 08715278650.
Thank you once again for taking the time to give us feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Majorca, Spain
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 19 June 2014

In terms of "Value for Money" an excellent Hotel with possibly one of the best Hotel Breakfasts ever ... where else can you get Crumpets for Breakfast!!!!!!!!! The staff were excellent ... particularly Marta and Savanna (even if she does support Arsenal!) The ONLY complaint would be that it was a tad noisy with the DLR running right past my window but a very comfortable bed and nights sleep for all that.

Room Tip: Ask for a room NOT facing the DLR
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Innuendo2024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this review, 20 June 2014
Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am happy to see your stay with us was a good one and i will definately pass on your positive comments to Savanna and Marta. At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel and enjoying our fantastic crumpets once again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beverley, United Kingdom
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 17 June 2014 via mobile

We stayed for a long weekend, getting home only yesterday, 16th June. Quite simply the best premier inn we have stayed in.
The staff are welcoming and so helpful and pleasant without being over the top and in your face. The rooms are what you would expect for a premier inn, they are sound proofed and have air conditioning.
The breakfast is amazing and Francesco really makes everyone feel special.
I would certainly recommend this hotel for a trip to London, it is well worth the extra tube journey.

Stayed June 2014, travelled as a couple
Helpful?
Thank HarveysMum52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this review, 20 June 2014
Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am happy to see your stay with us was a good one and we were the best one you have stayed in. I agree Franco does have a certain specialness about him, I will pass on your kind comments to him. At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 June 2014

Unfortunately, due to reconstructive work carried out by an insurance company on my home, my family and I were temporarily rehoused. This was disastrous as their incompetence lead to us being moved 7 times in 8 months!!!! With 3 boys, a 73 year mother and a husband this proved to the very worst experience we have ever had. Premiere Inn was a sanctuary during this period, for one of the moves we stayed here. Through close liaison between staff members and excellent communication they prevented us from having to move to another hotel during our stay ( availability of 3 rooms was a problem as it Wimbledon was on and hotels were fully booked all over London). Chantelle was pivotal in organising our uninterrupted stay, and Carol in catering was a pleasure to see every morning at breakfast. It has taken me a while to write this review as after leaving the hotel things were still chaotic. We are still not back home yet after 15months of being out of our home, the nightmare continues......

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cheryl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this review, 20 June 2014
Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. Sorry to hear about your house and i really hope all the work is finished soon. I'm glad to hear your stay with us was a good one we came to the rescue for you at your time of need.
At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Docklands (Excel) Hotel

Property: Premier Inn London Docklands (Excel) Hotel
Address: London Docklands 2 Festoon Way | Royal Victoria Dock, London E16 1JP, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#67 Best Value Hotel in London
#97 Romantic Hotel in London
#102 Family Hotel in London
#158 Business Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn London Docklands (Excel) Hotel 3*
Number of rooms: 203
Official Description (provided by the hotel):
Located in the heart of London Docklands, our Premier Inn will be sure to suit all your needs whether they are business or pleasure. Take a trip to the O2, which is only 20 minutes away. Or explore out to central London. The choice is truly yours, with the DLR (Prince Regent station) only a short walk away. Our dedicated and friendly staff will do their very best to meet your every need. With a Thyme restaurant on site you can be sure you won't go to bed hungry. A great nights sleep and a comfy kingsize bed will be just what you need after a long day at work or sight seeing. Premier Inn, a good night sleep guaranteed. ... more   less 
Also Known As:
Premier Inn London Docklands (Excel) Hotel London

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