I arrived slightly early for a two night stay. I was told my room was ready. I was given the key. When I went up to the room, there was an un-made bed, with dirty tissues all over the place and no cleaning staff in sight. This was a real SHOCK! I went back downstairs and was promised that my room would be ready by 2pm. It wasn't. I was not allocated a room until 2.25 pm and had to constantly go up to desk and wait behind customers having lengthy conversations about local amenities with staff. I was ignored by staff even though they were very aware I had been waiting since 1.30 in the lobby. I was eventually given another room on the 6th floor which was very nice, but was made to feel that I was causing a fuss when in fact it was the staffs fault, one of whom had given me a key to an unmade, filthy room. All I wanted was to be able to get into the correct room I had booked at the right time. I had a very lengthy journey and needed to unwind. Unfortunately I had to sit in a lobby for 45 minutes. I realise it was a mistake, but no apology was given. It made for a rather unfortunate and unwelcoming check in experience. I would appreciate some contact from your customer service team regarding this.
- Official Description (provided by the hotel):
- Boasting a fantastic location at the acclaimed Imperial Wharf, DoubleTree by Hilton Hotel London - Chelsea is an ideal base in the heart of the prestigious area of Chelsea. From our hotel, guests can explore the eclectic cafes and chic boutiques of Kings Road and Chelsea Harbour; watch a Premiership football match at the Chelsea and Fulham Football Clubs or visit some of London's most popular attractions. ... more less
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- Also Known As:
- Jurys Inn Chelsea Hotel London
- Jurys Hotel Chelsea
- Jurys Hotel London